ITIL ITSM Support Good Oral And Written Communication Skills VMware E.G. Building And   Requirement id 91561 Job title Analyst Job location in Ft Worth, TX Skills required ITIL, ITSM, Support, Good Oral And Written Communication Skil Open Date 24-Apr-2019 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement not found Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Analyst: ITIL, ITSM, Support, Good Oral And Written Communication Skil Candidate must be our W2 Employee We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens Job Description : 7 day/24 hour Operation Environment – Shift work flexibility is REQUIRED. Responsibilities: • This Situation Management position works with internal support teams and suppliers to analyze, resolve and lead root cause analysis all mission critical IT and Telecom service interruptions. • Responsible for critical role whose primary responsibility is to protect business system availability through integrated incident, problem, and change management. Including actions to engage, unify and direct parties to mitigate and resolve outage events. • Responsible for system monitoring for fault conditions as opportunities for optimization. • Establishes command and control. • Conduct technical root cause analysis. • Drives the change/incident/problem management process for critical internal issues and governs service providers problem response and management. Proactively looks for business impacting change activity including failed changes, back outs, and exceptions. • Facilitate After Action Reviews. • Analyzes problem trends and reports. Explicitly, has the ability to identify chronic activity. • Participates with management in defining, developing and executing plans to accomplish support objectives. • Ability to address, and communicate to senior levels of management, and timely notify appropriate parties as efficiently as possible. Qualifications: • B.S. degree (Computer Science, Information Systems, or Engineering) preferred • Technical certification(s) or five or more years of support experience (event, incident, problem, change management). - ITSM Certified preferred • Able to work Shifts in a 7x24 environment. • Provide on call support as needed. • Excellent writing skills as well as note taking, chronological time lining, and verbal communications necessary. Preferred Qualifications: • Technically strong in distributed systems/administrator (Wintel, Solaris, VMWare, WebSphere, SAP, ERP, SQL, Network, etc.) • Working knowledge of ITIL best practices - ITIL V3 certification is a plus. Familiar with application methodologies such as SDLC lifecycle. • Familiar with an environment driven by SLAs and KPIs with emphasis on negotiating a central focus with multiple parties. • A good understanding of our client business and other Technology Services functions. Experience in driving for system availability and identifying trends and follow through to solutions of highly complex systems issues. • Experience with interaction at all levels of an organization. • Remedy and 2 to 4 years programming experience would be a plus.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 91561 while calling.   Other jobs in TX: Austin (21), Dallas (32), Fort Worth (30), Ft Worth (1), Grand Prairie (1), Houston (12), Hunstville (2), Huntsville (1), Irving (3), Plano (4), San Antonio (9), Woodlands (1), ITIL job openings in Ft Worth, TX Jobs List Application Systems Analyst - 45421 Create date: 01-Apr-2019 We should submitt only GC, GC EAD, L2 EAD, H4 EAD and Citizen. Job Description : Summary: Jobs in this family are responsible for developing, testing, maintaining, installing, and/or deploying of applications and related information technologies. In addition, they are responsible for the establishment, development, and promo.... 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