ITIL A+ Certification Customer Service Skills Work Independently And Perform Job Wi   Requirement id 93332 Job title Analyst Job location in Atlanta, GA Skills required Desk Side Support Analyst, Good Oral And Written Communication Skills, ITIL, A+ Certification Customer Service Skills Open Date 04-Jun-2019 Close Date Job type Contract Duration 13 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Desk Side Support Analyst, Good Oral And Written Communication Skills, ITIL, A+ Certification Customer Service Skills Start Date : 06/17/2019 End Date : 06/30/2020 Submission Dead Line : 06/21/2019 Client Info : APS - IT Description : Summary: The Field Tech Support Analyst will be assigned to 1 or more schools or locations. The number of assigned locations depends on the student enrollment and number of employees. Work is directed by the Senior Field Support Tech for the assigned cluster to meet the operational needs of the assigned school. He/she will work under the supervision of the APS IT School Support Specialists. Scope of Work/Key Responsibilities: Adhere to established standard operating procedures and service level agreements through the following: Maintain exceptional customer service posture at ALL TIMES Build strong relationships with the school administration team, including but not limited to the Principal, Assistant Principal, Main Office staff, business managers and media specialists Arrive at the school no less than 30 minutes prior to first bell Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues reported Escalate complex issues to the senior technician for the assigned cluster as first point of contact Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond Perform support activities including but not limited to: Proactively check the status of computer labs & media center computers on a daily basis Maintain and update Chrome carts for student use Checking Interactive Whiteboards (and Projectors) to ensure that they are functional. Ensure “test readiness” for standardized tests through updating carts and lab equipment Troubleshoot and/or replace Kronos hardware Maintain and troubleshoot location Marquee signs Troubleshoot and resolve minor wireless and network issues Install OS updates and patches on Apple and Windows based PC devices Install and configure printing devices. Maintain accurate asset assignment in Nimbus Track hardware inventory through Gigatrak system Maintain work areas and work spaces, including MDF/IDF closets Coordinate removal of obsolete equipment as required Support printers and printing devices Serve as first point of contact for Media Center Specialists/Technical Liaisons for one-to-one student devices as needed Meet with onsite vendors as required to support L3 teams Assist with deployment of new equipment Check monitoring tools for any school outages (wireless AP, switches, kronos clocks) Provide support for IT projects and AV events in the assigned schools Document all work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes Record and submit checklists or other documentation as required for upward reporting and accountability Attend mandatory monthly professional development meetings Retrieve parts or other items needed to resolve issues from the APS IT Warehouse Contract Duration: 1 year (initial) Option to extend annually - based on performance. Skills and Qualifications: 3+ years of work experience minimum A+ Certification Strong customer service skills Strong oral and written communication skills Proficient in understanding network infrastructure and wireless support Prior experience with desk side support is a MUST Microsoft Windows certification is a plus ITIL experience/certification is a plus Must have clean criminal record with the ability to pass   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 93332 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Desk Side Support Analyst job openings in Atlanta, GA Jobs List Field Tech (Desk Side) Support Analyst -61954 Create date: 15-Dec-2023 Start date : 01/01/2024 End date : 06/30/2024 Submission deadline : 03/31/2024 Client info : APS - IT Note: * Position Location: On Site Description : Purpose: The Atlanta Public School System is seeking the services.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Field Tech (Desk Side) Support Analyst -60100 Create date: 22-Feb-2023 Start date :02/27/2023 End Date :06/30/2023 Submission deadline :03/10/2023 Client Info :APS - IT Description : --------------------------------------------- **THIS IS AN ON-SITE POSITION** Purpose: The Atlanta Public School System is seeking the services of multiple Field Tec.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Field Tech (Desk Side) Support Analyst - 57210 Create date: 07-Jun-2022 Start Date : 6/27/2022 End Date : 06/30/2023 Submission Deadline : 7/15/2022 Client Info : APS - IT Note: * Candidate Must Be Local Description : The Atlanta Public School System is seeking the services of multiple Field Tech Su.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Service Desk Team Lead - 49335 Create date: 20-Nov-2015 Description: The Client is seeking a qualified Service Desk Lead with experience managing an IT Service Desk that supports client schools and administrative locations. The Service Desk Team Lead ensures that the team is delivering great customer service, is meeting Service Level Agreements (SLAs) and is managing incident restoration.... (This job is for - job Jobs in GA Atlanta TeamLead - (in Atlanta, GA)) Sr Service Desk Analyst - 49336 Create date: 20-Nov-2015 Description: The Client is seeking the services of multiple Sr Service Desk Analysts to provide direct first-line level 1 service desk support to Client schools and administrative locations. The Sr. Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead an.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA))         (Analyst: Desk Side Support Analyst, Good Oral And Written Communication Skills, ITIL, A+ Certification Customer Service Skills in Atlanta, GA)

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