ITIL Customer Service Skills TroubleShooting Skills Install And Configure Upgrades   Requirement id 94881 Job title Analyst Job location in Atlanta, GA Skills required Deskside Support, Good Oral And Written Communication Skills, ITIL, Customer Service Skills TroubleShooting Open Date 11-Jul-2019 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Deskside Support, Good Oral And Written Communication Skills, ITIL, Customer Service Skills TroubleShooting Start Date : 07/01/2019 End Date : 06/30/2020 Submission Dead Line : 07/18/2019 Client Info : APS - IT Description : The field Tech (Desk Side) Support Analyst Purpose: The Atlanta Public School System is seeking the services of multiple Field Tech Support Analysts to provide direct first-line desk side support to Kipp - Woodson Park Academy (KWPA). Summary: The Field Tech Support Analyst will be assigned to Woodson Park Academy. Work is performed to meet the operational needs of the school. Scope of Work/Key Responsibilities: Adhere to established standard operating procedures and service level agreements through the following: Maintain exceptional customer service posture at ALL TIMES Build strong relationships with the school administration team, including but not limited to the Principal, Assistant Principal, Main Office staff, business managers and media specialists Arrive at the school no less than 30 minutes prior to first bell Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues reported Escalate complex issues to the senior technician for the assigned cluster as first point of contact Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond Perform support activities including but not limited to: Proactively check the status of computer labs & media center computers on a daily basis Maintain and update Chrome carts for student use Checking Interactive Whiteboards (and Projectors) to ensure that they are functional. Ensure “test readiness” for standardized tests through updating carts and lab equipment Troubleshoot and/or replace Kronos hardware Maintain and troubleshoot location Marquee signs Troubleshoot and resolve minor wireless and network issues Install OS updates and patches on Apple and Windows based PC devices Install and configure printing devices. Maintain accurate asset assignment in Nimbus Track hardware inventory through Gigatrak system Maintain work areas and work spaces, including MDF/IDF closets Coordinate removal of obsolete equipment as required Support printers and printing devices Serve as first point of contact for Media Center Specialists/Technical Liaisons for one-to-one student devices as needed Meet with onsite vendors as required to support L3 teams Assist with deployment of new equipment Check monitoring tools for any school outages (wireless AP, switches, kronos clocks) Provide support for IT projects and AV events in the assigned schools Document all work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes Record and submit checklists or other documentation as required for upward reporting and accountability Attend mandatory monthly professional development meetings Retrieve parts or other items needed to resolve issues from the clients Warehouse Contract Duration: 1 year (initial) Option to extend annually - based on performance. Skills and Qualifications: 3+ years of work experience minimum A+ Certification Strong customer service skills Strong oral and written communication skills Proficient in understanding network infrastructure and wireless support Prior experience with desk side support is a MUST Microsoft Windows certification is a plus ITIL experience/certification is a plus Must have clean criminal record with the abi   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 94881 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Deskside Support job openings in Atlanta, GA Jobs List Sr Field Tech (Desk Side) Support Analyst - 56695 Create date: 15-Nov-2021 start date:11/22/2021 End date:06/30/2022 submission deadline:11/21/2021 client info : APS - IT Description: Senior Field Tech (Desk Side) Support Analyst we are seeking the services of a Senior Field Tech (Desk Side) Support Analys.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Field Tech (Desk Side) Support Analyst - 56075 Create date: 11-Jan-2021 start date:1/11/2021 End date:06/30/2021 submission deadline:1/15/2021 client info : APS - IT Note: * Candidate must be local or willing to commute or relocate. Description: The Atlanta Public School System is seeking t.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Student Device Support Specialist - 56037 Create date: 11-Dec-2020 start date:12/21/2020 End date:06/30/2021 submission deadline:12/31/2020 Note: * Candidate must be local or willing to commute or relocate. * Background Verification (Suppliers shall use Info Cubic (IC) for background verifications.) * 6 months (initial) .... (This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA)) Field Tech (Desk Side) Support Analyst - 55877 Create date: 29-Sep-2020 start date:10/21/2020 End date:06/30/2021 submission deadline: 10/16/2020 Note: ** This work will be completed on-site at any of the Atlanta Public Schools locations or other buildings Description: Summary: .... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA))    Deskside Support job openings in other states Jobs List System Administrators/ Network Analysts - FR96293 Create date: 07-Sep-2022 start date:9/12/2022 End date:06/30/2023 submission deadline:09/09/2022 client info : OIT Note: * Candidate Must Be Local * Remote Position Description: This position assists in providing technical support to CSP, which .... (This job is for - job Jobs in CO Denver Administrator - (in Denver, CO)) IT Cloud Infrastructure Create date: 30-Mar-2021 Job Description Job Title: IT|Cloud Infrastructure - Associate III - Cloud Infrastructure Services Location: San Jose, CA Duration: 5 Months contract Deskside Support Engineer The Deskside Support Engineer (DSE) ensures that client employees remain productive by providing on-site support f.... (This job is for - job Jobs in CA SanJose Consultant - (in San Jose, CA)) Service Desk 2/SD2 - 60298 Create date: 08-Mar-2019 Start Date:3/25/2019 End Date: 06/30/2019 Submission Deadline :3/14/19 at 10:00am EST Description : ESSENTIAL DUTIESAND RESPONSIBILITIES Include thefollowing, otherdutiesmaybe assigned. • Create users in current Active Directory structure, including any cloud based directories as appropriate. IT Experience Jobs in OH Columbus Consultant - (in Columbus, OH)) EDI Helpdesk Analyst - 37248 Create date: 06-Aug-2018 Candidate must be our W2 Employee We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens Job Description : Responsible for providing process support to users of electronic data interchange transaction processes by direct contact or indirect methods. Primary duties may include, but are n.... (This job is for - EDISftp Jobs in VA Richmond Analyst - (in Richmond, VA)) IT Support Professional For Hw And Sw - EGBA 20164072 Create date: 01-Dec-2015 Description: The positions requested will provide specific Deskside support at Colorado Department of Human Services. They will provide troubleshooting and support to users. Duties include diagnosing and correcting hardware and software problems; assisting in routine physical deployment, configuration and installation of desktop and l.... (This job is for - job Jobs in CA Denver Consultant - (in Denver, CA))     (Analyst: Deskside Support, Good Oral And Written Communication Skills, ITIL, Customer Service Skills TroubleShooting in Atlanta, GA)

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