ITIL Analyst (Jobs in Atlanta, GA)   Requirement id 108732 Job title Analyst Job location in Atlanta, GA Skills required Service Desk Analyst, Oral And Written Communication, ITIL, Open Date 29-Jul-2020 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Service Desk Analyst, Oral And Written Communication, ITIL, Start Date : 08/10/2020 End Date : 06/30/2021 Submission Deadline : 08/04/2020 Client Info: APS - IT Note: * Duration will extend beyond 6/30/19. We just use that date in conjunction with our fiscal yearend. Description : Scope of Work/Key Responsibilities: Monitor telephone system and take calls from APS users Log all reported incidents, Fulfillment Requests (Service Requests) and attempt to resolve issues at 1st contact in accordance with established SLAs Escalate incidents to level 2 or level 3 support according to established processes and procedures Track and follow-up on incidents escalated to technical teams to ensure issues are resolved promptly and closed Remotely connect to user computers and assist with resolving issues as necessary. Perform proactive support activities including but not limited to: o Ensuring that antivirus software installed on all machines and scans are completed routinely. o Update user and asset information in database (as necessary) Provide support for IT projects (as needed) Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient Maintain exceptional customer service posture at ALL TIMES Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes Record and submit checklists or other documentation as required Contract Duration: 1 year (initial) Option to extend annually - based on performance Skills and Qualifications: 3+ years work experience (minimum) … 5+ years preferred: HDICSR certification (or similar)preferred Strong customer service skills Prior experience with service desk support is a MUST Prior experience working as a desk side support analyst is a plus A+ Certification is a plus Proficient in understanding of network, wireless support Knowledge of best practice security standards and techniques is a plus Microsoft Windows certification is a plus ITIL experience/certification is a plus Must have clean criminal record with the ability to pass finger-print background check Must be authorized to work in the Unites States Personal Attributes: Creativity and strong attention to detail Ability to work effectively on tight deadlines, as necessary Excellent command of English language Oral and written communication skills Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers Ability to work under pressure and stay calm/focused when working with irate customers or users Positive, productive team player Desire to learn new skills and improve Education/Training: Minimum of Associate degree preferred 3+ years experience in Service Desk support. Equivalent combination of education and experience will be considered. Work: This work will be completed on-site at the Atlanta Public Schools CLL Building located at 130 Trinity Avenue, Atlanta GA 30303. The service desk analyst would need to work in 1 of 3 shifts M, T, W, TH, F (between the hours of 7am – 5pm), except on district holidays. Leadership: The Service Desk Analyst will take day-to-day direction from the Service Desk Team Lead and the IT Service Operations Manager, who has overall r   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 108732 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Service Desk Analyst job openings in Atlanta, GA Jobs List Service Desk Analyst - Temporary - 56903 Create date: 23-Feb-2022 start date:3/4/2022 End date:06/30/2022 submission deadline:03/25/2022 client info : APS - IT Description: we are seeking the services of 2 Service Desk Analysts to provide direct first-line level 1 service desk support to APS schools and administra.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Service Desk Analyst - Temporary - 55878 Create date: 29-Sep-2020 start date:10/12/2020 End date:01/31/2021 submission deadline: 10/16/2020 client info : APS - IT Note: ** This work will be completed on-site at the Atlanta Public Schools CLL Building located at 130 Trinity Avenue, Atlanta GA 30303. ** The service desk analyst would need to.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Service Desk Analyst - 52371 Create date: 10-Jul-2017 Start Date : 07/17/2017 End Date : 06/30/2018 Submission Dead Line : 07/31/2017 Description : The Atlanta Public School System is seeking the services of a Service Desk Analyst to provide direct first-line level 1 service desk support to APS schools and administrative locations. Summ.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Service Desk Analyst - 46585 Create date: 07-Jun-2016 Description: The client is seeking the services of multiple Service Desk Analysts to provide direct first-line level 1 service desk support to client schools and administrative locations. The Service Desk analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA))    Service Desk Analyst job openings in other states Jobs List Service Desk Analyst - 381 Create date: 25-Jan-2022 Start Date :02/14/2022 Submission Deadline :02/28/2022 Description : Service Desk Analyst. Candidate will provide incident management and customer support for the Technical Services division, including but not limited to, VOIP Phones, Voice Mail, Auto Attendants, Hardware, Desktop Software, Server, .... (This job is for - VOIP Jobs in MI Pontaic Analyst - (in Pontaic, MI)) Service Desk Analyst - 376 Create date: 05-Nov-2021 Start Date :11/8/2021 Submison Deadline :12/1/2021 Description : Service Desk Analyst. Candidate will provide incident management and customer support for UCC, VOIP, Voice Mail, Auto Attendant cases. Ability to apply and exercise good judgment, within pre-defined procedures and practices, to determi.... (This job is for - VOIP Jobs in MI Pontaic Analyst - (in Pontaic, MI)) Service Desk Analyst - 326 Create date: 25-Feb-2019 Start Date :3/4/2019 Submission Deadline :3/15/2019 Description : Service Desk Analyst. Assists user community with the documentation and resolution of requests for service that originate (via phone and online) with the Client. Coordinates assignment of requests with appropriate IT staff to ensure timely .... (This job is for - job Jobs in MI Pontiac Analyst - (in Pontiac, MI)) Service Desk Analyst - 290 Create date: 12-Feb-2018 Start Date :02/26/2018 Submission Deadline :03/2/2018 Description : This requisition will close on 03/02/2018. Service Desk Analyst. Assists user community with the documentation and resolution of requests for service that originate (via phone and online) with the Oakland County IT Service Desk. Coordinate.... (This job is for - job Jobs in MI Pontiac Analyst - (in Pontiac, MI)) Service Desk Analyst - 270 Create date: 16-Aug-2017 Start Date :09/05/2017 Submission Deadline :08/30/2017 Description : This requisition will close on 08/30/2017. Service Desk Analyst. RESOURCE WILL NOT WORK ON SERVICE DESK BUT BE ASSIGNED TO A PARTICULAR CUSTOMER TEAM FOR APPLICATION SUPPORT WITH THE BELOW JOB DESCRIPTION. Assists County users in research.... (This job is for - MS Office Jobs in MI Pontiac Analyst - (in Pontiac, MI))     (Analyst: Service Desk Analyst, Oral And Written Communication, ITIL, in Atlanta, GA)

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