ITIL Communication Skills Server Support TechLead (Jobs in Atlanta, GA)   Requirement id 60747 Job title Tech Lead Job location in Atlanta, GA Skills required A+ Certification, not found, ITIL, Communication Skills Server Support Open Date 05-May-2017 Close Date Job type Not specified Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Tech Lead: A+ Certification, not found, ITIL, Communication Skills Server Support Start date : 06/01/2017 End date : 05/31/2018 Deadline : 05/12/2017 Client : APS - IT Description : Scope of Work/Key Responsibilities: Monitor support tickets submitted from assigned sites and resolve issues reported/logged. Install Apple apps unto devices as required for instruction. Troubleshoot and resolve minor wireless, network or switch issues at the site. Troubleshoot and resolve printer (or print) issues. Escalate major issues (wireless, network etc.) to IT Infrastructure technical teams as necessary. Perform proactive support activities including but not limited to: Checking computer labs & media centers several times per week. Updating Apple IOS on MacBook, iPad & iPod carts Installing and setting up Air Watch on mobile devices Installing Windows updates and patches Identify and update (or report) unsupported operating systems … i.e. Windows XP Ensuring that antivirus software installed on all machines and scans are completed routinely. Checking Interactive White Boards (and Projectors) in classrooms to ensure that they are functional. Update user and asset information in database (as necessary) Inventory, validate and report all technology items in schools. Report any asset transfers to ensure ownership is properly captured. Provide support for projects (as needed) that may be running in the schools. Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient. Work with schools to understand technology needs and funnel requirements to IT department through reporting manager/supervisor. Maintain exceptional customer service posture at ALL TIMES. Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes. Record and submit checklists or other documentation as may be required. Contract Duration: 1 year (initial) Option to extend annually - based on performance. Skills and Qualifications: 3+ years work experience (minimum) … 5+ years preferred: Must have A+ Certification Strong customer service skills Proficient in understanding of network, wireless support (from end-user point of view) Knowledge of best practice security standards and techniques Prior experience with desk side support is a MUST. Microsoft Windows certification is a plus ITIL experience/certification is a plus Must have clean criminal record with the ability to pass finger-print background check Must be authorized to work in the Unites States. Must hold a valid drivers license. Personal Attributes: Creativity and strong attention to detail Ability to work effectively on tight deadlines, as necessary Excellent command of English language Excellent oral and written communication skills Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers Positive, productive team player Desire to learn new skills and improve Comfortable working in an entrepreneurial and start-up environment Education/Training: Minimum of Associate degree (preferred) 3+ years experience in field tech. support. Equivalent combination of education and experience will be considered. Work Location There are two positions available at two different locations - Price ES Slater ES   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 60747 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), A+ Certification job openings in Atlanta, GA Jobs List Field Tech (Desk Side) Support Analyst -61954 Create date: 15-Dec-2023 Start date : 01/01/2024 End date : 06/30/2024 Submission deadline : 03/31/2024 Client info : APS - IT Note: * Position Location: On Site Description : Purpose: The Atlanta Public School System is seeking the services.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) FCBH Systems Administrator 2 (722843) Create date: 16-Oct-2023 Onsite start date :11/20/2023 End date :06/28/2024 submission deadline :10/20/2023 client info :FCG Description : This position is onsite. There are 7 health center locations in Fulton County that may need visiting. Fulton County Board.... (This job is for - job Jobs in GA Atlanta Administrator - (in Atlanta, GA)) FCBH Systems Administrator 2 (6 Months) (717817) Create date: 10-Aug-2023 Onsite Start date :08/28/2023 End Date :02/16/2024 Submission deadline :08/15/2023 Client Info :FCG Description : There are 7 health center locations in Fulton County that may need visiting. Fulton County Board of Health (FCBH) will pay mileage. This will not be a remote position. <.... (This job is for - Jobs in GA Atlanta Administrator - (in Atlanta, GA)) Field Tech (Desk Side) Support Analyst -60100 Create date: 22-Feb-2023 Start date :02/27/2023 End Date :06/30/2023 Submission deadline :03/10/2023 Client Info :APS - IT Description : --------------------------------------------- **THIS IS AN ON-SITE POSITION** Purpose: The Atlanta Public School System is seeking the services of multiple Field Tec.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Audio Video Support Technician -59652 Create date: 29-Nov-2022 Start Date : 11/21/2022 End Date : 06/30/2023 Submission Deadline : 12/06/2022 Client Info : APS - IT Note: * Position Location On Site Description : Scope of Work/Key Responsibilities: • Ensure all audio-visual equipment is in good worki.... (This job is for - ITIL Jobs in GA Atlanta Consultant - (in Atlanta, GA))    A+ Certification job openings in other states Jobs List NSU - Technical Support Analyst 2 - (727109) Create date: 03-Jan-2024 Job Title: NSU - Technical Support Analyst 2 - 100% ON SITE (727109) Onsite start date :01/15/2024 End date :07/08/2024 submission deadline : 1/8/2024 client info : NSU Description : The Technical Support Analyst maintains, an.... (This job is for - job Jobs in VA NorthChesterfield Analyst - (in North Chesterfield, VA)) Service Desk Personnel - Service Desk Analyst Create date: 18-Oct-2023 Start date : 12/01/2023 End Date : 12/01/2024 Submission deadline : 11/18/2023 Client Info : CT CJIS Note : * Position Location : Hybrid Description : The Help Desk Analyst position is responsible for providing Level 1 end user support for issues related to the comp.... (This job is for - DNS TCP IP Jobs in CT Hartford Analyst - (in Hartford, CT)) CLIENT TECHNOLOGIES TECHNICIAN - ENTRY-10196-1 Create date: 09-Dec-2021 Start Date :01/04/2022 Submison Deadline :12/16/2021 Client Info : Health & Environmental Control Department Note : * INTERVIEW PROCESS (who will conduct i/v, phone or in-person, how many rounds of i/vs)? One initial round of phone interviews will be scheduled for the top 3 candidates .... (This job is for - job Jobs in SC COLUMBIA Consultant - (in Columbia, SC)) Technical Analyst II - 62183 Create date: 13-Apr-2020 Candidate must be local :Yes Candidate must be our W2 Employee. We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. Job Description : Description: IT Technical Analyst II- We are a global, research and development-driven pharmaceutical company committed to bringing better health, is seeking a professional .... (This job is for - Network MIS Jobs in IL Bannockburn Analyst - (in BANNOCKBURN, IL)) Service Desk 2/SD2 - 68336 Create date: 17-Jan-2020 Start Date : 02/10/2020 End Date : 05/25/2020 Submission Dead Line : Thursday 1/23 @ 10AM Client Info : DOH Note: * Will Close to Submissions: Thursday 1/23 @ 10AM * Interviews: On-site interviews will be required Description : Role Description: .... (This job is for - job Jobs in OH Columbus Consultant - (in Columbus, OH))    A+ Certification job openings in GA Jobs List Field Tech Support Analyst - 54261 Create date: 07-Dec-2018 Purpose: The Atlanta Public School System is seeking the services of multiple Field Tech Support Analysts to provide direct first-line desk side support to APS schools and administrative locations. Summary: The Field Tech Support Analyst will be assigned to 1 or more schools or locations. The number of assigned loc.... (This job is for - job Jobs in GA SWAtlanta Analyst - (in Swatlanta, GA)) Technical Support - 51945 Create date: 07-Mar-2017 Start date : 03/13/2017 End date : 06/30/2017 Deadline : 03/10/2017 Client : GaOSAH PC Support Specialist Description The Office of State Administrative Hearings (OSAH) is seeking a PC Support Specialist to provide short-term (4 months) technology support in the IT department. Key .... (This job is for - job Jobs in GA TowerAtlanta Developer - (in Toweratlanta, GA)) (Tech Lead: A+ Certification, not found, ITIL, Communication Skills Server Support in Atlanta, GA)

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