ITIL Intune Troubleshooting Problems With Hardware And Software IT Operations Netwo   Requirement id 137845 Job title Analyst Job location in Raleigh, NC Skills required Customer Service Skills, User Documentation, ITIL, Intune Troubleshooting Problems With Har Open Date 02-Dec-2022 Close Date Job type Contract Duration 1 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Customer Service Skills, User Documentation, ITIL, Intune Troubleshooting Problems With Har Onsite Start date :01/03/2023 End Date :02/03/2023 Submission deadline :12/08/2022 Client Info :WTCC Description : --------------------------------------------- Job Summary This position is responsible for troubleshooting, maintaining, and provisioning of Wake Technical Community College end user devices and applications, collaborating with Level III contractor and Wake Tech CC ITS personnel in developing new processes and procedures. Responsibilities and Duties (*Essential Functions) To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. *Has experience installing and deploying end users devices and supported software applications. *Tests/Reviews Operating Systems before they are deployed to the campus devices *Performs quality assurance testing for processes, procedures or equipment and adjusts quality assurance processes to improve effectiveness *Provides critical input in developing and maintaining QA procedures *Responds to emergency situations as needed to identify, assess, and mitigate critical operational issues *Responsible for creating and maintaining accurate technical and user documentation and articles in a common knowledgebase containing facts, rules, and mitigation strategies in resolving technical IT-related issues *Analyzes security threats posed by various software packages *Provides analysis of process effectiveness and contributes ideas to process development *Collaborates with ITS personnel to resolve issues, fulfill requests, complete projects, and develop and maintain documentation *Conducts research to stay up to date on knowledge of software installation and management, provide feedback to ITS management. Qualifications Knowledge, Skills, and Abilities -Demonstrated focus on customer service skills and ability to communicate clearly and effectively to a wide variety of audiences -Ability to work independently -Knowledge and understanding of current technologies needed by large educational institutions -Demonstrated experience in the development of technical and user documentation -Ability to understand and clearly relate to other members of the college technical specifications and general components of software, operations and security -Ability to read, analyze, and interpret technical documentation -Strong understanding of computer networking protocols and principles -Ability to troubleshoot and resolve technical problems related to end user device hardware, software applications, network infrastructure, operations and other IT disciplines -Good analytical, customer service, and team-oriented interpersonal skills -Strong verbal and written communication skills -Strong critical thinking and problem determination skills -Strong understanding of project management methodologies (PMI) Minimum Requirements -Associate degree in an IT related discipline -One year experience in support of end user devices and software applications including installing, troubleshooting, and configuring. -Ability to push, pull, lift, and carry up to 50 pounds -Valid Drivers license and approval required by the Colleges liability insurance carrier Preferences Bachelors degree in an IT related discipline Experience utilizing MECM Experience utilizing Intune Experience utilizing Faronics Deep Freeze ITIL Foundation certification   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 137845 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Customer Service Skills job openings in Raleigh, NC Jobs List NCDIT - System Administrator- Mid Level (740569) Create date: 08-Jul-2024 No of submissions :2 Start date :07/01/2024 End date :06/30/2025 Submission deadline :07/10/2024 Client info :NCDIT Note: * Onsite Description : **This is an onsite position. We need this position that p.... (This job is for - SCCM Jobs in NC Raleigh Administrator - (in Raleigh, NC)) NCDPS - Business Analyst- Mid Level (740470) Create date: 08-Jul-2024 Hybrid No of Submissions : 2 start date :07/15/2024 End date :07/14/2025 submission deadline : 07/10/2024 client info : NCDPS Note: * Agency Interview Type: Either Webcam Interview or In Person * Business Analyst required to performs analytical analysis inclu.... 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