ITIL ServiceNow Knowledge Management Process Development Improvement Methodologies   Requirement id 104505 Job title Expert Job location in Raleigh, NC Skills required Root Cause Analysis, Problem Management, ITIL, ServiceNow Knowledge Management Process Open Date 06-Mar-2020 Close Date Job type Contract Duration 15 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Expert: Root Cause Analysis, Problem Management, ITIL, ServiceNow Knowledge Management Process Start Date : 03/18/2020 End Date : 06/30/2021 Submission Deadline : 03/12/2020 Client Info : NCDIT Note: * Interview Type : In Person Only Description : Problem and Knowledge Management Process Owner IT is undergoing major transformation that requires modern technologies, technical best practices, and substantial collaboration with a variety of stakeholders. The Problem and Knowledge Management Process Owner reports to the IT Service Excellence Director and is responsible for planning, coordinating and driving strategies for all process activities. This position is accountable for the overall implementation, adoption, compliance, performance, continuous improvement and quality of the Problem and Knowledge Management processes. The Problem and Knowledge Management Process Owner ensures integration with other processes, Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) metric definitions, and measurement across all levels of the organization. This individual is responsible for the prioritization of process improvements and drives DIT to improve the services it provides to state government. A clear and thorough understanding of the Problem and Knowledge Management processes is crucial to success. Core Job Functions • Responsible for the scope, strategy and definition of the Problem and Knowledge Management processes and functions. • Responsible for the ongoing assessment and prioritization of Problem and Knowledge Management compliance. • Build effective relationships with the business, Process Owners and DIT senior managers. • Possess the ability to positively influence all levels of the organization to ensure process compliance. • Effectively communicates Problem and Knowledge Management requirements and objectives to all levels of the organization. • Coach, mentor and support Service Support and Service Operations staff with process implementation and improvements. • Develop and provide process training for those responsible for executing the Problem and Knowledge Management activities. • Coordinate and lead Root Cause Analysis and After-Action Reviews. • Maintain and publish all relevant Problem Management documentation, status, corrective actions and tracking documentation. • Identify trends and patterns within Incident Management, root cause findings and corrective actions to initiate proactive problem investigations • Create a framework for collecting, storing and maintaining DIT Knowledge. • Set direction and provide a framework through which improvement objectives can be delivered and measured. • Determine and report appropriate Critical Success Factors (CSF) and Key Performance Indicators (KPI), performance measures. • Ensures the success and quality of the Problem and Knowledge Management processes as it applies to cross-functional organizational units. • Works with the ITSM team to architect Problem and Knowledge Management modules in the DIT Enterprise ITSM application. Requirements and Qualifications • Customer focused. • Previous experience in shared services or IT service deployment environment. • Strong presentation skills to all levels of the organization. • Strong oral and written communication skills within a business and/or technical context. • Demonstrated leadership abilities and skills, conflict resolution skills, ability to build strong teams and foster teamwork, ability to interact effectively with technical personnel and with a wide variety of technical resources. • Experience in managing the deployment of enterprise-wide processes/services. • Demonstrated understanding of ITIL and how it contributes to the delivery of a product or service. • Experience integrating and managing multiple related projects into a si   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 104505 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3),    Root Cause Analysis job openings in other states Jobs List Help Desk III - 135617 Create date: 03-Oct-2024 No of Submissions : 2 start date : 11/04/2024 End date : 06/30/2025 submission deadline : 10/9/2024 at 4:00PM CST client info : DFI Note: * This posting is based off of #134774, as the selected candidate fell off in onboarding. Please do not resubmit the same candidates. job Jobs in WI Madison Consultant - (in Madison, WI)) Doc196811 Job 2210 Customer Support Analyst B. Inter -SP Create date: 22-Apr-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=it7ih7.fd&awcharset=UTF-8 Note: FDOT is accepting ONE (1) candidate submissions per vendor for this Incumbent position. Note: Exhibit F-Resume Self-Certification Form must be signed by the candi.... (This job is for - job Jobs in FL Deland Analyst - (in Deland, FL)) ITSAC 304134874 Systems Analyst 3 -SP Create date: 28-Feb-2022 Note: RTR form must be signed by the candidate Note: Candidate will be working remotely Note: Total estimated hours per Candidate shall not exceed 1920 hours Submission Deadline: 3/6/2022 5:00 PM CT Start Date: 3/21/2022 End Date : 8/31/2022 Client: Texas Comptroller of Public Accounts (CPA) Z OsSMP E Jobs in TX Austin Analyst - (in Austin, TX)) Field Application Engineer Embedded Create date: 07-Oct-2019 Note: Ability to travel 30% of the time to customer location within US. Responsibilities Mandatory: We need someone who can debug Linux systems for root cause Analysis than just testing . Also would be nice if he can do bit of C and C++ coding . Needs more experience with debugging techniques , system knowledge and .... (This job is for - C CDebugging Jobs in CA MenloPark Engineer - (in Menlo Park, CA)) Datastax Cassandra Support Engineer - CGEMJP00033327 Create date: 05-Jun-2019 Description: Provide production support for Real-time customer databases built on Datastax Cassandra Work with on/offshore production support team handling incident and problem tickets using ServiceNow Ensure overall organizational support goals are met (i.e. SLA, incident/problem reduction, application availability.... (This job is for - job Jobs in IL Chicago Engineer - (in Chicago, IL))     (Expert: Root Cause Analysis, Problem Management, ITIL, ServiceNow Knowledge Management Process in Raleigh, NC)

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