ITIL ITSM Manager (Jobs in New York, NY)   Requirement id 134162 Job title Manager Job location in New York, NY Skills required ITIL, Bachelors Degree, IT Applications, ITSM Open Date 31-May-2022 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Manager: ITIL, Bachelors Degree, IT Applications, ITSM Description: Qualifications 36 months experience using ITSM software like ServiceNow, Remedy, etc. 36 months experience working as an IT service desk agent or similar end user support role for IT applications and/or hardware. 60 months customer service experience serving the public or an organization in a contact center, call center, help desk or service desk. 24 months experience in an IT organization following ITIL best practices Bachelors Degree Certifications in ServiceNow or ITIL Day-to-Day tasks Respond and analyze inquiries from end-users received via telephone, email, and in-person requests while troubleshooting or determining best course of action by escalating issues to appropriate teams as necessary. Remotely assist users with technology problems using a searchable knowledge base. Assist users with service requests and incidents via phone, chat and by email. Enter incident and service request details in the ServiceNow system and give status to users who inquire. Review and assign incidents to CIS responder groups. Assist users with password change requests and access issues for enterprise applications Monitor email and tracking software for service requests and incidents that require Service Desk action. Escalate system production outages and critical issues to Service Desk management. Provide excellent customer service while upholding CUNY policies and services. TVT is an Information Technology (IT) professional business leader providing IT services to the public sector. Our firm is founded on the values of high integrity, trust, honesty, and commitment. We take pride in providing exceptional value to our clients by supplying and delivering the best IT project-based and hourly talent across the nation. We are business partners with many technology solution providers such as IBM, AWS, Google, Microsoft, Oracle, Tableau, Salesforce, and others. Tech Valley Talent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type protected by federal, state, or local laws. This policy applies to all terms and conditions of employment.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 134162 while calling.   Other jobs in NY: Albany (4), Bethpage (6), BUFALLO (1), Buffalo (6), Commack (4), Commack Long (1), Jericho (5), Long Island (4), Long Island City (2), Manhattan (5), Midtown NYC (1), New York (41), New York City (8), NYC (2), ITIL job openings in New York, NY Jobs List Technical BA - 73533 Create date: 31-Mar-2021 Candidate must be our W2 Employee. Job Description: What part will you play? You will elicit, analyze, validate, specify, verify, and manage the real needs of the project stakeholders, including the technicians and the end users. We seek a true self-starter who can evolve best practices, policies and procedures wit.... (This job is for - ITIL ITSM Jobs in NY NEWYORK Consultant - (in New York, NY)) Middleware Operations Lead - 62421 Create date: 17-Apr-2020 Candidate must be local : Yes Candidate must be our W2 Employee. We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. Job Description : Middleware Operations Lead Opening- New York, NY / Summit, NJ Requirements: · ITIL, ITSM--- required-- (ideally certified / strategic leader) <.... (This job is for - ITIL ITSM COBIT Jobs in NY NewYork Consultant - (in New York, NY))    ITIL job openings in other states Jobs List ServiceNow Implementation - Professional Services - 128951 Create date: 03-Apr-2024 Start date : 5/13/2024 Submission deadline : 5/6/2024 3:00:00 PM Client info : Medicaid Description : The State of Mississippi, Division of Medicaid (DOM) is seeking proposals from interested, qualified professional entities to provide planning, project mana.... (This job is for - ITIL ITSM DOM Jobs in MS Jackson Consultant - (in Jackson, MS)) ServiceNow Implementation - Professional Services - 128642 Create date: 26-Mar-2024 Start date : 4/22/2024 Submission deadline : 5/1/2024 3:00:00 PM Client info : Medicaid Description : The State of Mississippi, Division of Medicaid (DOM) in seeking proposals from interested qualified professional entities to provide planning, project man.... (This job is for - ITSM ITIL DOM Jobs in MS Jackson Consultant - (in Jackson, MS)) VDOT ITIL Process Manager (723742) Create date: 09-Nov-2023 Hybrid Start date :12/04/2023 End date :06/30/2024 Submission deadline :11/14/2023 Client info :VDOT Description : **Local Richmond, VA candidates required due to onsite requirement **This position requires onsite several days a w.... (This job is for - ITIL Stakeholders Jobs in VA Richmond Manager - (in Richmond, VA)) Program Manager -123722 Create date: 25-Oct-2023 Start date : 11/13/2023 End date : 09/30/2024 Submission deadline :10/27/23 at 10am EST Client info : Enterprise Services Note: * Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked. * Duration: 1 year * Hybrid: Res.... (This job is for - ITIL Jobs in MI Lansing Manager - (in Lansing, MI)) NCDIT - Service Support Analyst- Expert (722858) Create date: 16-Oct-2023 Remote start date :08/01/2023 End date :05/01/2024 submission deadline :10/17/2023 client info :10/17/2023 Description : The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests.... (This job is for - ITIL ServiceNow Jobs in NC Raleigh Expert - (in Raleigh, NC))    ITIL job openings in NY Jobs List SPLUNK Administrator - 5579 Create date: 14-Oct-2021 Description: Day-to-Day Tasks include, but not limited to: Serves as lead technical specialist responsible for analyzing management system, integration and implementation, and complex system deployment in an effort to support enterprise-wide strategy for operations and monitoring in support of the SESIS migration. .... (This job is for - ITILEngineering Jobs in NY Brooklyn Administrator - (in Brooklyn, NY)) System Administrator - NTTJP00021993 Create date: 12-Jun-2019 start date:7/18/2019 End date:07/17/2021 submission deadline:6/20/2019 Description: we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our abi.... 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