ITIL SLAs VMWare Environment Analyst (Jobs in Ft Worth, TX)   Requirement id 96958 Job title Analyst Job location in Ft Worth, TX Skills required Technical Analyst, MS Word, ITIL, SLAs VMWare Environment Open Date 27-Aug-2019 Close Date Job type Contract Duration 13 Months Compensation DOE Status requirement not found Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Technical Analyst, MS Word, ITIL, SLAs VMWare Environment Candidate must be our W2 Employee We should submit only GC, GC EAD, L2 EAD, H4 EAD and Citizens. Description: 7 day/24 hour Operation Environment – Shift work flexibility is REQUIRED. Responsibilities: • This Situation Management position works with internal support teams and suppliers to analyze, resolve and lead root cause analysis all mission critical IT and Telecom service interruptions. • Responsible for critical role whose primary responsibility is to protect business system availability through integrated incident, problem, and change management. Including actions to engage, unify and direct parties to mitigate and resolve outage events. • Responsible for system monitoring for fault conditions as opportunities for optimization. • Establishes command and control. • Conduct technical root cause analysis. • Drives the change/incident/problem management process for critical internal issues and governs service providers problem response and management. Proactively looks for business impacting change activity including failed changes, back outs, and exceptions. • Facilitate After Action Reviews. • Analyzes problem trends and reports. Explicitly, has the ability to identify chronic activity. • Participates with management in defining, developing and executing plans to accomplish support objectives. • Ability to address, and communicate to senior levels of management, and timely notify appropriate parties as efficiently as possible. Qualifications: • B.S. degree (Computer Science, Information Systems, or Engineering) preferred • Technical certification(s) or five or more years of support experience (event, incident, problem, change management). - ITSM Certified preferred • Able to work Shifts in a 7x24 environment. • Provide on call support as needed. • Excellent writing skills as well as note taking, chronological time lining, and verbal communications necessary. Preferred Qualifications: • Technically strong in distributed systems/administrator (Wintel, Solaris, VMWare, WebSphere, SAP, ERP, SQL, Network, etc.) • Working knowledge of ITIL best practices - ITIL V3 certification is a plus. Familiar with application methodologies such as SDLC lifecycle. • Familiar with an environment driven by SLAs and KPIs with emphasis on negotiating a central focus with multiple parties. • A good understanding of BNSF business and other Technology Services functions. Experience in driving for system availability and identifying trends and follow through to solutions of highly complex systems issues. • Experience with interaction at all levels of an organization. • Remedy and 2 to 4 years programming experience would be a plus.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 96958 while calling.   Other jobs in TX: Austin (21), Dallas (32), Fort Worth (30), Ft Worth (1), Grand Prairie (1), Houston (12), Hunstville (2), Huntsville (1), Irving (3), Plano (4), San Antonio (9), Woodlands (1),    Technical Analyst job openings in other states Jobs List NC DHHS- Senior PASRR Lead BA (682642) Create date: 23-May-2022 Start Date : 06/01/2022 End Date : 05/31/2023 Submission Deadline : 05/27/2022 Client Info : NCDHHS-AM Description : The NC Department of Health and Human Services seeks an expert level business analyst to support the Business process analyses and Requ.... (This job is for - Problem Solving Jobs in NC Raleigh DBA - (in Raleigh, NC)) Technical Architect / Dev Lead - 53786 Create date: 08-Oct-2019 Description: Lead Developer / Technical Architect will work within the Client development environment on a variety of architecture projects. 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