ITIL Networking TroubleShooting Skills Customer Service Monitoring Documentation Fa   Requirement id 11773 Job title Analyst Job location in Irving, TX Skills required ITIL, Six Sigma, Card Services, Networking TroubleShooting Skills Custom Open Date 05-Dec-2012 Close Date Job type Contract to Hire Duration 6 Months Compensation DOE Status requirement --- Job interview type Phone Screening    Email Recruiter: coolsoft Job Description Analyst: ITIL, Six Sigma, Card Services, Networking TroubleShooting Skills Custom ** Only W2 Employee - No Subcontracting ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays This position is responsible for monitoring and troubleshooting ATMs supported by Fiserv in 24 x 7 Help Desk / Service Desk environment. Answering calls, responding to events, providing 1st line telecommunications and hardware support on issues related to ATMs. The shift schedule is on 3rd shift working from 22:00-0830ct Friday, Saturday, Sunday and Monday nights. Proficiency with computers and related office equipment. Excellent customer service with strong verbal and written communications skills required. Proven ability to analyze and resolve problems with attention to detail. Required to work flexible schedule, including overnight shifts and weekends. Monitor and troubleshoot ATM hardware and telecommunication incidents. Initiate and receive calls to and from clients, data centers, ATM service companies and telecommunication vendors to resolve incidents. Research and investigate customer inquiries related to ATMs Document reported issues, troubleshooting steps and actions taken. Follow established guidelines to accomplish tasks and solve routine/non-routine problems. Attend on-going training to achieve level of technical skill needed to solve more complex problems. Meet the individual customer service call volume and quality expectations. Participate in continuous process improvement in order to improve service, reduce costs, and improve quality. Perform and complete other duties as assigned Understanding the Card Services and ETG support model and organization, learning monitoring tools, escalation processes, and documentation standards for events. Card Services Business, Facets, Remedy, Gasper and ETG escalation processes. High School Diploma is required. Proficiency with computers and related office equipment. Excellent customer service with strong verbal and written communications skills required. Proven ability to analyze and resolve problems with attention to detail. ITIL and/or Six Sigma understanding. Strong Knowledge of Card Services ATM processing, networking and troubleshooting skills. Team lead experiencing preferred. This position is 3rd shift working from 22:00-0830ct Friday, Saturday, Sunday and Monday nights and it is TEMP to PERM   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 11773 while calling.   Other jobs in TX: Austin (21), Dallas (32), Fort Worth (30), Ft Worth (1), Grand Prairie (1), Houston (12), Hunstville (2), Huntsville (1), Irving (3), Plano (4), San Antonio (9), Woodlands (1), ITIL job openings in Irving, TX Jobs List AWS Developer - II - 67941 Create date: 23-Sep-2020 Candidate must be our W2 Employee. Job Description : Candidates must have at least 10+ years of IT experience. Minimum candidate qualifications: AWS certified (Associate or Professional level.) 3 years experience developing software using Python3 (or NodeJS) and Bash. 3 years experi.... 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(This job is for - ITIL ITSM DOM Jobs in MS Jackson Consultant - (in Jackson, MS)) ServiceNow Implementation - Professional Services - 128642 Create date: 26-Mar-2024 Start date : 4/22/2024 Submission deadline : 5/1/2024 3:00:00 PM Client info : Medicaid Description : The State of Mississippi, Division of Medicaid (DOM) in seeking proposals from interested qualified professional entities to provide planning, project man.... (This job is for - ITSM ITIL DOM Jobs in MS Jackson Consultant - (in Jackson, MS)) VDOT ITIL Process Manager (723742) Create date: 09-Nov-2023 Hybrid Start date :12/04/2023 End date :06/30/2024 Submission deadline :11/14/2023 Client info :VDOT Description : **Local Richmond, VA candidates required due to onsite requirement **This position requires onsite several days a w.... (This job is for - ITIL Stakeholders Jobs in VA Richmond Manager - (in Richmond, VA)) Program Manager -123722 Create date: 25-Oct-2023 Start date : 11/13/2023 End date : 09/30/2024 Submission deadline :10/27/23 at 10am EST Client info : Enterprise Services Note: * Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked. * Duration: 1 year * Hybrid: Res.... (This job is for - ITIL Jobs in MI Lansing Manager - (in Lansing, MI)) NCDIT - Service Support Analyst- Expert (722858) Create date: 16-Oct-2023 Remote start date :08/01/2023 End date :05/01/2024 submission deadline :10/17/2023 client info :10/17/2023 Description : The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests.... (This job is for - ITIL ServiceNow Jobs in NC Raleigh Expert - (in Raleigh, NC))    ITIL job openings in TX Jobs List ITSAC 304134556 Developer/Programmer Analyst 3 -SP Create date: 02-Dec-2021 Bid URL: Note: Total estimated hours per Candidate shall not exceed 1920 hours. Submission Deadline: 12/12/2021 5:00 PM CT Start Date: 1/5/2022 End Date : 8/31/2022 Client: Texas Comptroller of Public Accounts (TCPA) Description: Years Required/Preferred Experience 8 Required E.... (This job is for - SDLC ITIL Jobs in TX Austin Analyst - (in Austin, TX)) Software Asset Management Analyst - 72845 Create date: 10-Mar-2021 Candidate must be our W2 Employee. Candidate must be local: Yes Job Description: Basic Qualifications o Bachelors Degree in Computer Science/Information Technology o 2 or more year of work experience o Knowledge of the Asset Management software lifecycle o Experience with SAM inventory mana.... (This job is for - ITIL Jobs in TX Austin Analyst - (in Austin, TX)) Senior Storage Engineer Create date: 17-Sep-2019 End Client: BHP Duration: 6 month contract Location: Houston, TX Start Target: Mid October 2019 Our client is in need of a Senior Storage Engineer for their DWDM project. Looking for a Senior Storage Resource to help design and implement a new stretched FC Fabric between our datacenters, replac.... (This job is for - ITILSRDF Jobs in TX Houston Engineer - (in Houston, TX)) Service Now Developer - 49931 Create date: 19-Jul-2019 Description: A Senior Developer must be able to create logical and functional software code in a variety of languages. Must have experience in understanding and articulating the benefits and risks associated with different coding languages in different functional environments. Must have experience reacting to problems and correcting the.... (This job is for - ITIL Integration Jobs in TX Austin Developer - (in Austin, TX)) Sr Technical Analyst II - Situation Desk-46396 Create date: 24-Apr-2019 Candidate must be our W2 Employee We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens Job Description : 7 day/24 hour Operation Environment – Shift work flexibility is REQUIRED. Responsibilities: • This Situation Management position works with internal support teams and suppliers to analyze,.... (This job is for - ITIL ITSM Support Jobs in TX FtWorth Analyst - (in Ft Worth, TX)) (Analyst: ITIL, Six Sigma, Card Services, Networking TroubleShooting Skills Custom in Irving, TX)

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