ITIL Software And Hardware Support ClientServer Active Directory SCCM Customer Serv   Requirement id 136200 Job title Consultant Job location in Milwaukee, WI Skills required Desktop Support, Technical Analysis, ITIL, Software And Hardware Support ClientServ Open Date 02-Sep-2022 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Desktop Support, Technical Analysis, ITIL, Software And Hardware Support ClientServ start date:9/26/2022 End date:12/31/2022 submission deadline:9/9 at 4:00pm CST. client info : Milwaukee County Note: * Interview Process: Microsoft Teams with audio and video on, 1 round Duration: 12-31-2022 contract ends, this position is renewed every year as with other Milwaukee County support contract positions * Local candidates or willing to relocate at the candidates expense. There is no on call for this position. Description: The Desktop Support Technician serves as the first point of contact for IT related support, providing tier 1 &2 client support for all technical issues relating to installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance,hardware, software, printing, connectivity, mobile technology, and user set up and authorization, also working all requests, incidents, and problems through to resolution. A critical role of the Desktop Support Technician will strive to provide the best possible end user computing experience for all Milwaukee County employees, contractors, and vendors. The Desktop Support Technician will be hands on with building and imaging PCs and laptops, printer setup and maintenance, peripheral hardware support and maintenance and user account maintenance. This role is committed to addressing recurring issues through consistent ITIL practices. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Provide daily support for PC hardware and software, including Windows 10, Office 365and other enterprise applications. • Participate in installing, configuring, and maintaining computer operating systems and images. • Install and troubleshoot peripherals for users. • Aid in troubleshooting smartphones and other related ad hoc devices. • Asks appropriate probing questions to gather relevant information to aid in resolution of request. • Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely and accurate resolution. • Sets client expectations when opening and assigning tickets and ensures all request/services are executed on time in accordance with service level agreements with the business. • Prioritizes and escalates support incidents and requests based on business impact and documented guidelines. • Makes recommendations to better assist end users and improve the overall efficiency of daily operating procedures. • Acquires and maintains current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced in order to provide technically accurate solutions to clients. • Assists in special projects as needed. • Participates in on call rotation. COMPUTER SKILLS: • Workstation, printer and peripheral maintenance and support skills. • General understanding of Client/Server environment. • Experience with Microsoft Active Directory and Azure Active Directory. • Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications. • Demonstrate analytical approach to problem resolution. • Familiarity with Microsoft System Center Configuration Manager (SCCM) imaging software. QUALIFICATIONS: • Ability to understand basic business practices. • Ability to manage working in a high stress environment. • Take ownership for work and initiative for requests, incidents and problems. • IT Professionalism in all aspects of the position. • Outstanding customer service skills and attitude. • Ability to prioritize projects and customer requests. COMPETENCIES: • Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to comp   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 136200 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Desktop Support job openings in Milwaukee, WI Jobs List Desktop Support I -130742 Create date: 20-May-2024 Bid Limit Per Vendor : 2 Start date : 06/17/2024 End Date : At least 1992 Hours from projected start date Submission deadline : 5/28/2024 at 4:00pm CST. Client Info : Milwaukee County Note : * Interview Process: Microsoft Teams * Duration: Until 12/31/24 with the pos.... (This job is for - Jobs in WI Milwaukee Developer - (in Milwaukee, WI)) Desktop Support I -130333 Create date: 09-May-2024 Bid Limit Per Vendor : 2 Start date : 06/17/2024 End Date : 12/31/2024 Submission deadline : 5/16/2024 at 4:00pm CST. Client Info : Milwaukee County Note : * Interview Process: Microsoft Teams * Duration: Long-term contract position that is renewed yearly. Jobs in WI Milwaukee Developer - (in Milwaukee, WI)) Desktop Support IV -127130 Create date: 13-Feb-2024 Start date : 03/18/2024 End Date : 06/30/2024 Submission deadline : February 20, 2024 at 4:00PM CST. Client Info : DCF Note : * INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews will be set.... (This job is for - Jobs in WI Milwaukee Developer - (in Milwaukee, WI)) Desktop Support IV - 125555 Create date: 21-Dec-2023 Start date : 02/12/2024 End date : 06/30/2024 Submission deadline : Friday, January 5, 2024 at 4:00PM CST. Client info : DCF Note : * INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interview.... (This job is for - Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Desktop Support I - 113523 - SP Create date: 26-Jan-2023 start date : 02/06/2023 End date : At least 1992 Hours from projected start date submission deadline : 1/27/2023 at 4:00pm CST. client info : Milwaukee County Note : * Interview Process: Microsoft Teams * Duration: Long term contract position that is renewed yearly. *.... (This job is for - Jobs in WI Milwaukee Consultant - (in Milwaukee, WI))    Desktop Support job openings in other states Jobs List Desktop Support Technician -63115 Create date: 14-Aug-2024 No of Submissions : 4 start date : 08/19/2024 End date :02/14/2025 submission deadline : 08/19/2024 client info : ATL - AIM General Note: * Position Location : On Site Description : Job Title: IT De.... (This job is for - job Jobs in GA Atlanta Consultant - (in Atlanta, GA)) Desktop Support Tech Sr -62628 Create date: 25-Apr-2024 No of Submissions : 2 start date : 05/06/2024 End date :11/01/2024 submission deadline : 04/29/2024 client info : ATL - AIM Aviation Services Note: * Position Location: On Site Description : Departmen.... (This job is for - job Jobs in GA Atlanta Consultant - (in Atlanta, GA)) Desktop Support Tech Sr -62627 Create date: 25-Apr-2024 No of Submissions : 2 start date : 05/06/2024 End date :12/31/2024 submission deadline :04/29/2024 client info : ATL - AIM Aviation Services Note: * Position Location: On Site Description : Departmen.... (This job is for - Troubleshoot Jobs in GA Atlanta Consultant - (in Atlanta, GA)) CLIENT TECHNOLOGIES TECHNICIAN - INTERMEDIATE - 11189-1 Create date: 12-Apr-2024 Start date : 05/13/2024 Submission deadline : 4/19/2024 Client info : Department of Social Services Note : * INTERVIEW PROCESS (WHO WILL CONDUCT I/V, PHONE OR IN-PERSON, HOW MANY ROUNDS OF I/VS)? - INTERVIEW WILL BE BY INTERVIEW PANEL, IN PERSON OR SKYPE/TEAMS WITH VIDEO. * SCHED.... (This job is for - job Jobs in SC COLUMBIA Consultant - (in Columbia, SC)) FCBH Desktop Support Analyst (730356) Create date: 27-Feb-2024 Onsite start date :04/01/2024 End date :06/30/2024 submission deadline :03/01/2024 client info :FCG Description : Job Summary: Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with.... (This job is for - Equivalent Jobs in GA Atlanta Analyst - (in Atlanta, GA))    Desktop Support job openings in WI Jobs List Desktop Support IV -134816 Create date: 09-Sep-2024 Bid Limit Per Vendor : 2 Start date : 10/21/2024 End Date : 06/30/2025 Submission deadline : 9/13/2024 at 4:00PM CST. Client Info : DCF Note : NOTICE - Candidates that are submitted to this posting and do not meet the required qualifications, restrictions, or requirements wil.... (This job is for - Jobs in WI Madison Developer - (in Madison, WI)) Help Desk- III - RFS 131392 Create date: 04-Jun-2024 * Maximum Submissions per Supplier: 2 Note: * 100% onsite. Candidate MUST be a WI resident or willing to relocate to WI at the candidates expense prior to starting the role. • Candidates local to Madison are strongly preferred. This position will be working full time (5 days per week) in office in Madison. <.... (This job is for - Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV - 130775 Create date: 21-May-2024 No of Portal Submissions: 1 Start date : 08/28/2023 End date : 06/30/2024 Submission deadline : 8/17/23 at 4:00PM CST. Client info: DOC Note: * Interview Process: In-person interview required. * Duration: 6-30-25 with extensions possible. * On-site or Remote?.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support III - 130731 Create date: 21-May-2024 * No of Portal Submissions:1 Start date :7/1/2024 End date : 06/30/2025 Submission deadline : 5/22/24 at 4pm CST Note: * INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews will be set u.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV - 130730 Create date: 20-May-2024 * No of Portal Submissions: 1 Start date : 07/01/2024 End date : 06/30/2025 Submission deadline : 5/22/24 at 4pm CST Note: * INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews wil.... (This job is for - VMWare Jobs in WI Madison Consultant - (in Madison, WI)) (Consultant: Desktop Support, Technical Analysis, ITIL, Software And Hardware Support ClientServ in Milwaukee, WI)

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