ITSM IT Organization Management Agile Experience SCRUM Documentation Analyst (Jo   Requirement id 109013 Job title Analyst Job location in Sunnyvale, CA Skills required Bachelor Degree In Computer Science, ITSM, Excel, IT Organization Management Agile Experie Open Date 05-Aug-2020 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Bachelor Degree In Computer Science, ITSM, Excel, IT Organization Management Agile Experie Job Description : Define and promote the reengineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Align key service management process with best practice to enable agility and ensure continual improvement and value creation. Promote consistency and standardization in major process areas. Aggregate data, define entry points, define how we capture, evaluate and establish work streams/pathways. Create models for handling different types of changes incidents and problems. Clarify service definitions, mapping, incident processes, and communication. Orchestrate the activities of cross-functional participants representing development, Incident, Problem, and Change management each of which has clear responsibilities at a given decision gate. Convert typical stage-gate development process to a decision-gate process. Conduct value stream exercises to identify the waste and determine non-value added work that consumes resources. Define process to support Change Management automation strategy. Document automated change management process for development pipeline to accelerate change. * Adapts Agile/Scrum practices to ITSM process design * Map organizations to enterprise incident, problem and change management processes * Take a data driven approach to recommend solutions to improve process effectiveness * Implements service management in small, integrated increments * Ensures ITSM processes reflect Agile values from initial design through CSI * Attend post Incident reviews to develop structure problem solving techniques * Managing and prioritizing a process backlog (OE process action items) * Collaborating with process stakeholders and other process owners * Overseeing Agile process design and improvement activities * Monitoring and measuring process performance * Conducting process reviews and identifying improvements Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organizations systems and capabilities. Analyzes business partners operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. Assists in the business process redesign and documentation as needed for new technology. Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications. Educates the IT organization on the direction of the business. Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation. Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprises competitive edge. Bachelors Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience. Typically has 1 to 3 years of relevant technical or business work experience.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 109013 while calling.   Other jobs in CA: Anaheim (4), Brea (3), Brisbane (2), Carlsbad (3), Concord (1), Culver City (1), Cupertino (5), Downtown Los Angeles (3), El Monte (3), El Segundo (1), Foothill Ranch (2), Irvine (1), La Jolla (2), Lake Forest (1), Larkspur Landing (1), Long Island (1), Los Angeles (27), Newport (1), Newport Beach (3), Orange (2), Orange County (7), Pasadena (1), Poway (5), Rancho Cordova (1), Redwood City (3), Sacrament (1), Sacramento (19), San Diego (87), San Francisco (24), San Jose (4), Simi Valley (1), South San Francisco (1), Westlake Village (2), Bachelor Degree In Computer Science job openings in Sunnyvale, CA Jobs List Android Engineer - 71022 Create date: 20-Jan-2021 Candidate must be our W2 Employee. 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