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ITSM Sales Force CRM Experience Consultant
(Jobs in Charlotte, NC)
 
Requirement id 96799
Job title Consultant
Job location in Charlotte, NC
Skills required Microsoft Dynamics, ITSM, Production Support, Sales Force CRM Experience
Open Date 22-Aug-2019
Close Date
Job type Contract to Hire
Duration 24 Months
Compensation DOE
Status requirement ---
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Consultant: Microsoft Dynamics, ITSM, Production Support, Sales Force CRM Experience

Candidate must be our W2 Employee

Notes :
Will hire over 1 video interview

Description

Senior CRM Application Production Support Specialist will focus on implementation, delivery, and maturity of Incident Management, Problem Management, Change Management, Release & Deployment Management, and Vulnerability Management.



• Deliver day-to-day application production support services for CRM (Salesforce & MS Dynamics)

• Drive triage activities for medium to high severity incidents working across partner and vendor teams

• Troubleshoot complex production issues leveraging partner teams and Subject Matter Experts

• Perform root cause analysis as part of problem management and follow-up on action items through closure

• Ensure operational risks managed through the risk systems, processes, and initiatives

• Support and drive the delivery of required compliance work

• Champion continuous improvement work across Technology & Infrastructure teams to drive stability, client delight and operational excellence.

• Identify and implement service delivery improvements through automation

• Escalate and act as point of contact for high severity issues

• Maintain strong partnerships across technology, business, and operational teams

• Coach junior team members

• Provide general oversight and direction of virtual teams
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 96799 while calling.
 
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(Consultant: Microsoft Dynamics, ITSM, Production Support, Sales Force CRM Experience in Charlotte, NC)
     
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