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ITSM Documentation Sharepoint Administration Consultant
(Jobs in Albany, NY)
 
Requirement id 111425
Job title Consultant
Job location in Albany, NY
Skills required Information Technology, ITSM, Documentation, Sharepoint Administration
Open Date 05-Nov-2020
Close Date
Job type Contract
Duration 24 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Information Technology, ITSM, Documentation, Sharepoint Administration

On-site/Remote : On-site

Interview : Phone or video call

Description:

Responsibilities

Are you a Tech junkie or IT geek? We have a 24-month project with our client in Albany, NY that requires a Helpdesk, Mid-Level

Day-to-Day Tasks include, but not limited to:

To respond to Level 2 Help Desk requests using e-mail messages, ticket updates and support for the medical community including physicians, surgeons, Administrators, etc.
Handle one on one resolution to application complications like Multi Factor Authentication.
Investigate fraud or violation of Health Commerce security issues.
Review/Modify Security compliance policy and procedure.
Monitoring of ITSM queues when time permits.
Document the steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
Installation of application specific software.
Create and maintain SharePoint pages.
Develop training materials for new employees and external users.
Backup unit Supervisor

Mandatory Qualifications:

Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
36 – 60 months-Candidate is able to work independently, without assistance.

Preferred Qualifications:

36 Months experience on Helpdesk duties, taking calls and dealing with customers.
36 Months experience of reviewing and enforcement of Security compliance policy and procedure.
36 months experience documenting/writing training materials.
36 Months developing and delivering employee training materials.
36 Months experience troubleshooting access issues/permissions, individual accounts, hardware, and applications.
36 Months in a Supervisory role.
36 months experience lifting to 50 lbs. of equipment and running cable over and under furniture.
Associate degree
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 111425 while calling.
 
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(Consultant: Information Technology, ITSM, Documentation, Sharepoint Administration in Albany, NY)
   
 
     
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