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ITSM IT Experience Troubleshooting Documentation Consultant
(Jobs in Albany, NY)
 
Requirement id 117845
Job title Consultant
Job location in Albany, NY
Skills required ITSM, IT Experience, Troubleshooting, Documentation
Open Date 13-Jul-2021
Close Date
Job type Contract
Duration 24 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: ITSM, IT Experience, Troubleshooting, Documentation

Description:

Day-to-Day Tasks include, but not limited to:

Provide technical support, advanced training, support, and troubleshooting.
Review and test new technologies.
Respond to all service requests.
Use of VMware Horizon, ITSM and remote desktop to provide level 2 technical support to over 4,000 DOH staff: monitoring work queues, opening, updating, and closing ITSM Incidents.
Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
Acts as single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
Installation of desktop hardware / peripherals, printers, and thin clients.
Installation of individual software packages, as needed, for all users.
Use of imaging software to create custom images and expedite large equipment roll-outs.
Support and deployment O365 and Office 2016.

Mandatory Qualifications:

Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
60-84 Months: Candidate is able to work independently, without assistance and provides guidance to others. May have an advanced education.

Preferred Qualifications:

60 months experience supervising and providing technical support for level 2 help desk staff.
60 months experience using VMware Horizon, Remote Desktop and Active Directory, all three are required.
60 months experience troubleshooting user connectivity to file shares on centralized system such as Netapp
60 Months experience resolving hardware and software issues and troubleshooting Windows 7/10 applications and OS.
60 months experience configuring and installing Windows based hardware, peripherals, network printers and thin clients.
60 months experience in network monitoring, permissions and troubleshooting user accounts.
60 months experience with file servers, Shared Permissions, NTFS Permissions, Inheritance, Ownership, and adding AD security groups to folders.
60 months experience managing equipment inventory.
60 months experience using ITSM service desks.
12 months experience with adding users to Active Directory groups.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 117845 while calling.
 
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(Consultant: ITSM, IT Experience, Troubleshooting, Documentation in Albany, NY)
   
 
     
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