ITSM ITIL DOM Consultant (Jobs in Jackson, MS)   Requirement id 146517 Job title Consultant Job location in Jackson, MS Skills required ITSM, ITIL, DOM, Open Date 26-Mar-2024 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: ITSM, ITIL, DOM, Start date : 4/22/2024 Submission deadline : 5/1/2024 3:00:00 PM Client info : Medicaid Description : The State of Mississippi, Division of Medicaid (DOM) in seeking proposals from interested qualified professional entities to provide planning, project management, and overall implementation services for a suite of ServiceNow software modules. DOM is replacing its incumbent service desk solution (Track-It!) with ServiceNow and seeks to modernize our legacy IT service delivery processes. Additionally, DOMs vendor for the new DOM Medicaid claims adjudication system, MESA (Medicaid Enterprise System Assistance), Gainwell Technologies, also uses ServiceNow. As a part of this implementation, integration with the ServiceNow components of MESA with DOMs ServiceNow components will be required for the submission and tracking of all system change request and report request from DOM business areas specific to the MESA system. Therefore, DOMs goals for this project are: a) Assess and document DOMs current IT Service Delivery and Asset Management tools, processes, and workflows across the DOM ecosystem; b) Create a roadmap for improvements of DOMs IT Service Delivery and Asset Management functions in accordance with industry best practices; c) Implement and operationalize the ServiceNow modules, as listed below, to assist DOM with service desk and asset management functions and processes; d) Define an integration plan for DOMs ServiceNow with Gainwells MESA ServiceNow, as well as with other current and future DOM projects and solutions, including but not limited to: • The DOM Workday solutions with full support for Role Based Hiring and Microsoft Active Directory - currently in implementation phase at DOM; Page 4 of 20 • The Conduent Medicaid Eligibility System – currently in operational phase at DOM; • Future and to-be procured projects including the DOM Data Lake, the DOM Integration Layer, and other systems and services. e) Create a roadmap to implement and operationalize integrated IT Service Delivery processes between DOM and Gainwell. f) Create a training plan, including Organizational Change Management (OCM) to support the training and adoption/migration from the current processes to the ServiceNow solution(s). g) DOM may add other software and services that will require integration with ServiceNow; however, these software and services are out of scope and may be added in a later phase. 2. Project Scope a) The successful Vendor shall submit a proposal that includes full planning, project management, implementation services, reporting, training, and all other necessary services of the following ServiceNow software components: • ServiceNow Pubsec Digital SVC Pro • ServiceNow Impact Guided Package • ServiceNow Agile Team Module • ServiceNow Doc Intell Starter 5K 1Y • ServiceNow AI Search 1 MO • ServiceNow Business Stakeholder V4 • ServiceNow Strategic Prtflio Mgt Pro • ServiceNow Software Asset Management Professional License • ServiceNowHW Asset Mgt Pro V2 Sub • ServiceNow IT OP Mgt Visibility • ServiceNow Integ Hub Starter b) All vendors are expected to follow and adhere to the ServiceNow implementation guide(s) and success playbook(s), including the link below, unless expressly directed otherwise by DOM. c) https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc- type/success/playbook/implementation.pdf d) All vendors are also expected to follow best practices and align with ITIL, the Information Technology Infrastructure Library. e) As training and OCM are critical components of the implementation, vendors are encouraged to either provide or partner to bring specialized tra   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 146517 while calling.   Other jobs in MS: Jackson (1), ITSM job openings in Jackson, MS Jobs List ServiceNow Implementation - Professional Services - 128951 Create date: 03-Apr-2024 Start date : 5/13/2024 Submission deadline : 5/6/2024 3:00:00 PM Client info : Medicaid Description : The State of Mississippi, Division of Medicaid (DOM) is seeking proposals from interested, qualified professional entities to provide planning, project mana.... (This job is for - ITIL ITSM DOM Jobs in MS Jackson Consultant - (in Jackson, MS))    ITSM job openings in other states Jobs List Help Desk II - 130723 Create date: 21-May-2024 No of Submissions : 1 Start date : 07/01/2024 End date : 06/30/2025 Submission deadline : 5/22/24 at 4pm CST Client info : DCF Note : * INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. ITSM Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support III -130719 Create date: 21-May-2024 Bid Limit Per Vendor : 1 Start date : 07/01/2024 End Date : 06/30/2025 Submission deadline : 5/22/24 at 4pm CST Client Info : DCF Note : INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. ITSM Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk III - 130721 Create date: 21-May-2024 No of Submissions : 1 Start date : 07/01/2024 End date : 06/30/2025 Submission deadline : 5/22/24 at 4pm CST Client info : DCF Note : * INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. ITSM Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk III -130718 Create date: 21-May-2024 Bid Limit Per Vendor : 1 Start date : 07/01/2024 End Date : 06/30/2025 Submission deadline : 5/22/24 at 4pm CST Client Info :DCF Note : INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. •.... (This job is for - ITSM Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV - 130713 Create date: 21-May-2024 Bid Limit Per Vendor : 1 Start date : 07/01/2024 End Date : 06/30/2025 Submission deadline : 5/22/24 at 4pm CST. Client Info : DCF Note : INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. ITSM Jobs in WI Madison Developer - (in Madison, WI))     (Consultant: ITSM, ITIL, DOM, in Jackson, MS)

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