ITSM Incidents/Tasks Problem Solving Change Process ITIL Development Methodologies S   Requirement id 139263 Job title Specialist Job location in Columbus, OH Skills required System Administration, ITSM, Incidents/Tasks, Problem Solving Change Process ITIL Deve Open Date 23-Feb-2023 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: System Administration, ITSM, Incidents/Tasks, Problem Solving Change Process ITIL Deve Start date : 03/27/2023 End Date : 06/30/2023 Submission deadline : 02/27/2023 Client Info : DOT Description : --------------------------------------------- The candidate will be supporting The Ohio Department of Transportations (ODOT) ServiceNow Delivery Team and specifically, the ServiceNow product. This position will function as a highly skilled ServiceNow Administrator within the Department of Information Technology responsible for implementing new solutions and troubleshooting issues on the ServiceNow platform. Specific responsibilities: • Daily support, administration, and maintenance of the ServiceNow platform • Lead ServiceNow system upgrade planning & execution • Manage configuration changes & ensure consistency across environments • Establish & maintain ServiceNow configuration standards & best practices • Schedule & verify instance clones • Support update set creation and migration • Manage instance security, access, and ACLs • Perform error identification / remediation across all instances, including working with end users to resolve issues • Implement and integrate modules • Contribute to ServiceNow releases • Create and maintain documentation for applications & modules • Coordinate integrations with other applications • Maintain expert knowledge on the ServiceNow platform • Effectively manage and prioritize implementation tasks • Mentor other team members REQUIRED EXPERIENCE: • ServiceNow Certified System Administrator • MINIMUM 3 years of proven administrative experience on the ServiceNow platform as the PRIMARY job function. • Expert level knowledge of ServiceNow ITSM (Request, Incident, Problem, Knowledge, Change, Service Catalog, Service Portal) • Understanding of foundation level ITIL version 3 or 4 (certification preferred) • Experience with Agile software development methodologies • Advanced level knowledge of update sets, code promotion, system clones, data preservers and excluded tables • Experience managing instances & support tickets through HI Service Portal • Experience with Active Directory and Single Sign-On (SSO) • Experience in usage of jQuery, Bootstrap and AngularJS frameworks • Excellent communications skills (both written and verbal) with strong presentation and facilitation skills   Call 502-379-4456 Ext 100 for more details. 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