ITSM Monitoring SHARE POINT Training Material Development And Reporting Work Indepen   Requirement id 110660 Job title Consultant Job location in Albany, NY Skills required Helpdesk Support, ITSM, Monitoring, SHARE POINT Training Material Developmen Open Date 07-Oct-2020 Close Date Job type Contract Duration 24 Months Compensation DOE Status requirement --- Job interview type Phone Screening    Email Recruiter: coolsoft Job Description Consultant: Helpdesk Support, ITSM, Monitoring, SHARE POINT Training Material Developmen Note: * On-site/Remote: On-site * Interview: Phone or video call * Please be advised repsones are due no later than 10/20/20. Responsibilities TVT is a NYS Prime Vendor! Are you a Tech junkie or IT geek? We have a 24-month project with our client in Albany, NY that requires a Help Desk Support, Mid-Level Day-to-Day Tasks include, but not limited to: To respond to Level 2 Help Desk requests using e-mail messages, ticket updates and support for the medical community including physicians, surgeons, Administrators, etc. Handle one on one resolution to application complications like Multi Factor Authentication. Investigate fraud or violation of Health Commerce security issues. Review/Modify Security compliance policy and procedure. Monitoring of ITSM queues when time permits. Document the steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation. Installation of application specific software. Create and maintain SharePoint pages. Develop training materials for new employees and external users. Backup unit Supervisor Mandatory Qualifications: Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer. 36 - 60 months-Candidate is able to work independently, without assistance. Preferred Qualifications: 36 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets. 36 Months experience of reviewing and enforcement of Security compliance policy and procedure. 36 months experience documenting/writing training materials. 36 Months developing and delivering employee training materials. 36 Months experience troubleshooting access issues, permissions, and individual accounts. 36 Months in a Supervisory role. 36 Months experience with hands on troubleshooting of hardware, Windows 10 OS, and applications. 36 Months experience using ITSM service desk ticket system or equivalent. 36 months experience lifting to 50 lbs. of equipment and running cable over and under furniture. 36 Months experience supporting NY.gov trust levels. Languages Must have English Native or bilingual proficiency Additional vendor information Candidates need to meet 60% of the Preferred Qualifications to qualify for the position,   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 110660 while calling.   Other jobs in NY: Albany (4), Bethpage (6), BUFALLO (1), Buffalo (6), Commack (4), Commack Long (1), Jericho (5), Long Island (4), Long Island City (2), Manhattan (5), Midtown NYC (1), New York (41), New York City (8), NYC (2), Helpdesk Support job openings in Albany, NY Jobs List Help Desk Support - 3800 Create date: 03-Jun-2020 Responsibilities Are you a Tech junkie or IT geek? We have a 30-month project with our client in Albany, NY that requires a Help Desk Support, Expert This project will result in deployment, training, and support of TraCS (Traffic and Criminal Software) to over 500 police agencies across the state of New York. This application .... (This job is for - IIS FTP Jobs in NY Albany Consultant - (in Albany, NY)) Help Desk Support - 3410 Create date: 30-Jan-2020 Note: * Please be advised responses are due no later than 2/10/20. Responsibilities Are you a tech & IT geek? We have a 30-month project with our client in Albany, NY that requires a Help Desk Support, Junior Setup/deploy computers with custom images, troubleshoot computer software/hardware issues, use in.... (This job is for - Troubleshooting Training Jobs in NY Albany Consultant - (in Albany, NY))    Helpdesk Support job openings in other states Jobs List VDOT Infrastructure Solutions Architect 4 - (737232) Create date: 29-May-2024 Onsite No of submissions :2 Start date :05/17/2024 End date :06/30/2024 Submission deadline : 6/3/2024 Client info : VDOT * Note : *.Pls NOTE: Role is located in Fairfax, VA - local candidates only due to ON SITE requirement. *If selected, an initial phone screen w.... (This job is for - job Jobs in VA Fairfax Architect - (in FAIRFAX, VA)) NJATSCU Business Systems Consultant 3 Helpdesk (731445) Create date: 20-Mar-2024 Job Title: NJATSCU Business Systems Consultant 3 Helpdesk / Customer Support (731445) Hybrid start date :03/24/2024 End date :07/20/2024 submission deadline : 3/25/2024 client info : Judiciary Description : Position is Hybrid;.... (This job is for - Business Analyst Jobs in NJ Trenton Consultant - (in Trenton, NJ)) NJATSCU Business Systems Consultant 3 Help Desk (728426) Create date: 02-Feb-2024 Hybrid start date :02/11/2024 End date :03/09/2024 submission deadline :2/7/2024 client info :Judiciary Description : Position is Hybrid; 2 Days Onsite, 3 Days Remote. Project will be extended. EXCELLENT written and verbal c.... (This job is for - Business Analyst Jobs in NJ Trenton Consultant - (in Trenton, NJ)) VDOT System Administrator 4 Colonial Heights, (727985) Create date: 25-Jan-2024 Onsite start date :02/05/2024 End date :06/30/2024 submission deadline : 1/30/2024 client info :VDOT Description : *Local Colonial Heights, VA candidates required *ALL interviews conducted ONSITE *100% ONSITE work *assign.... (This job is for - job Jobs in VA ColonialHeights Administrator - (in Colonial Heights, VA)) VDOT System Administrator 3 Salem, VA ONSITE (724533) Create date: 16-Nov-2023 Onsite Start date :12/18/2023 End date :06/30/2024 Submission deadline :11/21/2023 Client info :VDOT Description : *Local Salem, VA candidates required *ALL interviews conducted ONSITE *100% ONSITE work *rotating on-call.... (This job is for - job Jobs in VA Salem Administrator - (in Salem, VA))    Helpdesk Support job openings in NY Jobs List Help Desk Support - 3677 Create date: 09-Apr-2020 Note: * Please be advised responses are due no later than 4/13/20. Responsibilities Are you Tech Terrific, an innovative thinker, and have great interpersonal skills? Are you energetic and enthusiastic, as well as uniquely talented? We have a 24-month project with our client in Menands, NY that.... (This job is for - Lansweeper Jobs in NY Menands Consultant - (in Menands, NY)) (Consultant: Helpdesk Support, ITSM, Monitoring, SHARE POINT Training Material Developmen in Albany, NY)

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