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ITSM Troubleshooting Monitoring Documentation Consultant
(Jobs in Oxford, NY)
 
Requirement id 117967
Job title Consultant
Job location in Oxford, NY
Skills required ITSM, Troubleshooting, Monitoring, Documentation
Open Date 16-Jul-2021
Close Date
Job type Contract
Duration 30 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: ITSM, Troubleshooting, Monitoring, Documentation

Description:

Day-to-Day Tasks include, but not limited to:

Respond to all service requests.
Use of LanSweeper, ITSM and remote desktop to provide level 2 technical support to over 4,000 staff: monitoring work queues, opening, updating, and closing ITSM Incidents.
Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
Acts as single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
Installation of desktop hardware / peripherals and printers.
Candidate may be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture.
Installation of individual software packages, as needed, for all users.
Use of imaging software to expedite large equipment roll-out.
Support and deployment O365 Pro Plus and Office 2016.

Mandatory Qualifications:

Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
36 - 60 months Candidate is able to work independently, without assistance.

Preferred Qualifications:

36 months experience managing support requests on a Level 2 help desk.
36 Months experience resolving hardware and software issues and troubleshooting Windows 7 and 10 applications and OS.
36 months experience utilizing VMware vSphere to remotely manage network servers
36 months experience using Remote Desktop and Active Directory
36 months experience configuring and installing Windows based hardware, peripherals, network printers and thin clients.
36 months experience supporting Microsoft Outlook
36 months experience working with Electronic Medical Record systems.
12 months experience working in a HIPPA facility
12 months experience working with Windows Remote Admin Tools
Comptia A+ or similar certification
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 117967 while calling.
 
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(Consultant: ITSM, Troubleshooting, Monitoring, Documentation in Oxford, NY)
   
 
     
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