ITSM Problem Solving Skills VPN Troubleshooting Analyst (Jobs in Lansing, MI)   Requirement id 108108 Job title Analyst Job location in Lansing, MI Skills required Desktop Support, Written And Verbal Communication Skills, ITSM, Problem Solving Skills VPN Troubleshooti Open Date 09-Jul-2020 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement not found Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Desktop Support, Written And Verbal Communication Skills, ITSM, Problem Solving Skills VPN Troubleshooti Note :This individual will cover three nights (Friday – Sunday) for the 8:00 pm to 8:00 am. Prefer someone local who can work on site - will start as remote until September but expect this person to work on site by the end of the year. Candidate must be our W2 Employee. Candidate must be local : Yes We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. Job Description : This individual will cover three nights (Friday – Sunday) for the 8:00 pm to 8:00 am. Although the focus is on providing increased service, in the event of an emergency Severity 1 incident, all focus will be on resolving the Severity 1 issue. The technicians will maintain normal coverage to the best of their ability until the issue is resolved. Primarily responsible to perform the following for DDMI: Monitor systems for DDMI Manage After – hours Technical calls (TAC) Requires excellent customer service skills Perform basic troubleshooting if issues occur Experience with Active Directory user management VPN Connectivity Support Automation tool experience to assist with Deployments/Releases Windows patching experience Restart jobs if appropriate Escalate issues when appropriate Provide escort services for customers Required: Minimum of 1-4 years experience as a Desktop Support Engineer Elevated analytical and troubleshooting skills Elevated verbal, written, communication skills with the ability to communicate technical data to a wide variety of audiences Self-starter and possess level of professionalism that meets our internal and client expectations Ability to perform in a fast-paced, changing environment with multiple deadline-oriented projects Elevated experience with Windows 7, 10 OS Elevated experience using ITSM ticketing too Elevated customer service experience in face-to-face, telephone or electronic interaction with clients Elevated language and communications Skills Demonstrates elevated problem-solving techniques Strong customer service orientation Solid understanding of computer support and troubleshooting Demonstrated ability to work in a team-oriented, collaborative environment Demonstrated ability to seek solutions to problems using ones own resources Preferred: Experience with supporting environments that include infrastructure elements such as LAN, WAN, WAP, Hosting Solid understanding of ITIL concepts Experience working with PC deployments in small to midsize client community and assisting in leading effort Experience with deploying and supporting network printers Demonstrated ability to provide guidance and assist other Desktop Administrators Bachelors degree in computer science, Computer Engineering, Information Technology, Mathematics or related degree A combination of education, experience and training may be considered in lieu of a formal degree A+, MCSE certification Essential Duties & Responsibilities Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards Conceives and provides advice and guidance to colleagues regarding incidents Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance searches for improvement opportunities Identify, log and resolve techni   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 108108 while calling.   Other jobs in MI: Ann Arbor (5), Detroit (2), Dimondale (1), Lansing (29), Pontiac (1), Southfield (1), TROY (1), Warren (1),    Desktop Support job openings in other states Jobs List Desktop Support IV -134816 Create date: 09-Sep-2024 Bid Limit Per Vendor : 2 Start date : 10/21/2024 End Date : 06/30/2025 Submission deadline : 9/13/2024 at 4:00PM CST. Client Info : DCF Note : NOTICE - Candidates that are submitted to this posting and do not meet the required qualifications, restrictions, or requirements wil.... (This job is for - Jobs in WI Madison Developer - (in Madison, WI)) Desktop Support Technician -63115 Create date: 14-Aug-2024 No of Submissions : 4 start date : 08/19/2024 End date :02/14/2025 submission deadline : 08/19/2024 client info : ATL - AIM General Note: * Position Location : On Site Description : Job Title: IT De.... (This job is for - job Jobs in GA Atlanta Consultant - (in Atlanta, GA)) Help Desk- III - RFS 131392 Create date: 04-Jun-2024 * Maximum Submissions per Supplier: 2 Note: * 100% onsite. Candidate MUST be a WI resident or willing to relocate to WI at the candidates expense prior to starting the role. • Candidates local to Madison are strongly preferred. This position will be working full time (5 days per week) in office in Madison. <.... (This job is for - Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV - 130775 Create date: 21-May-2024 No of Portal Submissions: 1 Start date : 08/28/2023 End date : 06/30/2024 Submission deadline : 8/17/23 at 4:00PM CST. Client info: DOC Note: * Interview Process: In-person interview required. * Duration: 6-30-25 with extensions possible. * On-site or Remote?.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support III - 130731 Create date: 21-May-2024 * No of Portal Submissions:1 Start date :7/1/2024 End date : 06/30/2025 Submission deadline : 5/22/24 at 4pm CST Note: * INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews will be set u.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI))    Desktop Support job openings in MI Jobs List Consultant - J-11-107-253 Create date: 24-Mar-2016 start date:4/1/2016 end date:10/28/2016 submission deadline:3/30/2016 description: Are you a consultant that has experience using Office 365 and Dell Migration? This might be the perfect opportunity for you. A fortune 500 company is seeking to hire someone with the below skills. If you or anyone you know may be a g.... (This job is for - Help Desk Jobs in MI DETROIT Consultant - (in Detroit, MI)) (Analyst: Desktop Support, Written And Verbal Communication Skills, ITSM, Problem Solving Skills VPN Troubleshooti in Lansing, MI)

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