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ITSM Interpersonal Skills ITIL Consultant
(Jobs in Madison, WI)
 
Requirement id 147168
Job title Consultant
Job location in Madison, WI
Skills required MS Windows, Microsoft 365, ITSM, Interpersonal Skills ITIL
Open Date 03-May-2024
Close Date
Job type Contract
Duration 1 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: MS Windows, Microsoft 365, ITSM, Interpersonal Skills ITIL

No of Submissions : 2

Start date : 06/03/2024

End date : 06/30/2024

Submission deadline : 5/10/2024 at 4:00 PM CST.

Client info : DFI

Note :

* Interview Process: Teams

* Duration of the Contract: 6/30/2024, likely to be extended

* Onsite or Remote? 100% onsite. Candidate MUST be a WI resident or willing to relocate to WI at the candidates expense prior to starting the role. This position will be working full time (5 days per week) in office in Madison. The selected hire is required to be in office full time per the team schedule.

Description :

Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Wisconsin Department of Financial Institutions (DFI). This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals. Essential duties include performing first and second level hardware and software support, configuring and administering the ITSM tool, leading ITSM improvement initiatives, coaching and training junior technical support staff and IT personnel, maintaining a high degree of professionalism including during interactions with executive leadership, creating and implementing IT policies, procedures, standards and guidelines. The Help Desk IV is expected to be familiar with a wide variety of IT concepts, practices, and technologies. This position may lead and direct the work of others. This position is responsible for providing in-person support to DFI staff at the Hill Farms State Office building in Madison, WI.

Top 3-4 Required skills (6 or more years of experience):

• Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
• Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
• Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
• Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.

Top 2-3 Nice to Have skills:

• ITIL 4 Foundation certification or similar
• CompTIA A+ certification of similar
• PMP certification or similar
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 147168 while calling.
 
Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),
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Start date : 08/05/2024

End Date : 06/30/2025

Submission deadline : 07/09/2024 by 8:00 A.M. CST

Client Info : Madison, WI - IT - DFI– AST- BITSWisconsin Department of Financial Institutions (DFI)

Note :

Interview Process:
• Teams
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Help Desk IV -127581
Create date: 26-Feb-2024
Start date : 03/25/2024

End Date : 06/30/2024

Submission deadline :3/1/2024 at 4:00 PM CST.

Client Info : DFI

Note :

* Interview Process: Teams
* Duration of the Contract: 6/30/2024, likely to be extended
* Onsite or Remote? 100% onsite. Candidate MUST be a WI resident or willing to.... (This job is for - job Jobs in WI Madison Expert - (in Madison, WI))

Help Desk IV - 127503
Create date: 22-Feb-2024
Start date : 03/25/2024

End date : 06/30/2024

Submission deadline : 2/29/2024 at 4:00 PM CST.

Client info : DFI

Note :

* Interview Process: Teams

* Duration of the Contract: 6/30/2024, likely to be extended

* Onsite or Remote? 100% onsite. Candidate MUST be a WI residen.... (This job is for - ITSM Jobs in WI Madison Consultant - (in Madison, WI))

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Create date: 13-Feb-2024
Start date : 04/01/2024

End date : 06/30/2024

Submission deadline : 2/21/2024 at 4:00PM CST.

Client info : DCF

Note :

* INTERVIEW NOTES:
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• However, an in--person interview may be required.
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Help Desk IV - 126424
Create date: 22-Jan-2024
Start date : 02/12/2024

End date : 06/30/2024

Submission deadline : 1/29/24 at 4:00PM CST.

Client info : DFI

Note :

* Interview Process: Teams

* Duration of the Contract: 6/30/2024

* Onsite or Remote? 100% onsite. Candidate MUST be a WI resident or willing to relocate t.... (This job is for - ITSM Jobs in WI Madison Consultant - (in Madison, WI))
 
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Desktop Support II - 106673 -SP
Create date: 12-Jul-2022
Start date : 08/08/2022

End Date : 06/30/2023

Submission deadline : July 18th at 4:00PM CST

Client Info :UWSP

Note :

Interview Process: Interviews will be done via zoom with camera on. One round of interview.
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(Consultant: MS Windows, Microsoft 365, ITSM, Interpersonal Skills ITIL in Madison, WI)
     
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