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ITSM Deployment Email Lansweeper Monitoring Good Oral And Written Communication Skil
 
Requirement id 110356
Job title Consultant
Job location in Albany, NY
Skills required ITSM, Desktop Support Technician, Deployment, Email Lansweeper Monitoring Good Oral An
Open Date 25-Sep-2020
Close Date
Job type Contract
Duration 24 Months
Compensation DOE
Status requirement ---
Job interview type Phone Screening
   Email Recruiter: coolsoft
Job Description Consultant: ITSM, Desktop Support Technician, Deployment, Email Lansweeper Monitoring Good Oral An

Note:

* On-site/Remote: On-site

* Interview: Phone or video call

* Please be advised responses are due no later than 10/6/20.

Responsibilities

TVT is a NYS HBITS Prime Vendor! Are you a Tech junkie or IT geek? We have a 24-month project with our client in Albany, NY that requires a Junior Desk Top Support

Help triage and handle desktop support tickets for DOH OHIP staff, taking both Level 1 and Level 2 support tickets.

Day-to-Day Tasks include, but not limited to:

To professionally and courteously answer Help Desk calls/e-mail messages as they come in ensuring that every location has support coverage.
Use of LanSweeper, ITSM and remote desktop to provide level 2 technical support to over 400 DOH Nutrition staff: monitoring work queues, opening, updating, and closing ITSM Incidents.
Thoroughly and accurately document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
Acts as single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
Installation of desktop hardware / peripherals and printers.
Candidate may be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture.
Installation of individual software packages as needed, for all users.
Use of imaging software to expedite large equipment roll-outs.
Support and deployment of MS Office products.

Mandatory Qualifications:

Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer
12-36 Months

Preferred Qualifications:

12 Months experience on Helpdesk duties, dealing with customers, taking Level 1 and Level 2 Help Desk tickets.
12 Months experience troubleshooting hardware and software and troubleshooting Windows 10 applications and OS.
12 Months experience in network monitoring, permissions and troubleshooting individual accounts.
12 months Experience using LanSweeper, Remote Desktop and Active Directory, all three are required.
12 Months experience using Ready Desk or ITSM service desks.
12 Months experience configuring and installing Windows based hardware, peripherals, network printers and thin clients.
12 months experience lifting to 50 lbs. of equipment and running cable over and under furniture.
12 Months experience with installation and support of O365/Office 2013.
12 Months experience using CloneZilla to image PCs.
12 Months experience supporting Lotus Notes.

Languages
Must have

English Native or bilingual proficiency

Additional vendor information

Candidates need to meet 60% of the Preferred Qualifications to qualify for the position.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 110356 while calling.
 
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(Consultant: ITSM, Desktop Support Technician, Deployment, Email Lansweeper Monitoring Good Oral An in Albany, NY)
   
 
     
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