Imaging Help Desk Engineer (Jobs in Madison, WI)   Requirement id 142108 Job title Engineer Job location in Madison, WI Skills required Account Management, Imaging, Application Deployment, Help Desk Open Date 07-Jul-2023 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Engineer: Account Management, Imaging, Application Deployment, Help Desk Start date : 08/14/2023 End Date : 06/30/2024 Submission deadline : 7/14 at 4:00PM CST. Client Info :DPI Note : Interview Process: Teams interview Duration: 6/30/24 Remote or On-site? Hybrid 60% onsite. Must be a WI resident or willing to relocate. Description : ------------------------------------------------------ Customer service focused technical support, problem diagnosis, troubleshooting, resolution, security, and maintenance of end-user devices and other related technologies and systems in an enterprise networked environment. 1. Answer, evaluate, and prioritize incoming ticketing system, telephone, voice mail, e-mail, and in-person requests for assistance from internal end-users experiencing problems with hardware, software, networking, and other computer-related activities across the agency. 2. Provide advanced troubleshooting and diagnosis of complex systems to resolve problems with desktop computers and determine when to escalate issues to System Engineers for resolution. 3. Provide Help Desk staff with guidance on effective use of remote support tools for efficient end user support strategies and use remote tools to connect, diagnose, and resolve technical support issues as necessary. 4. Support Wi-Fi connections/issues on both Agency provided equipment and guest/extranet Wi-Fi services. 5. Setup and support PC hardware, peripherals, software and related devices. 6. Diagnose, research, and identify solutions as required to resolve reported system issues, escalating or teaming with System Engineers as necessary. 7. Install and support Microsoft client operating systems in an Enterprise environment. 8. Install and support office productivity software, client and cloud-based. 9. Support, install, administer, configure, and maintain commercial software applications as needed via an automation platform, including self-service access for user software installations. 10. Follow agency protocols regarding use of directory services for managing access and deployment of device policy and account rights. 11. Diagnose and resolve potential end user security breaches such as malware infections or escalate, as ppropriate, to agency security leads. 12. Assist in monitoring systems that track security across hardware and software on end-user devices. Enterprise Device Configuration Management, Automation, Administration, and Leadership 1. Administer asset management platform for the automated inventory and tracking of device assignment and licensing of software for managed computers. 2. Act as Technical Service teams liaison to other teams when dealing with intake, transfer, and routing of user-reported incidents. 3. Provide experience-based strategy and continuation planning for projects, including foresight and pre-planning where necessary. 4. Administer the device operating system deployments and computer management automation platform (currently System Center) for the agency. 5. Lead team efforts to create, update, and troubleshoot software deployment platform. 6. Train new Help Desk employees as needed and provide documentation 7. Perform comprehensive configuration management of computer settings to ensure proper security and feature availability. 8. Support the installation, configuration and maintenance of commercial software applications as needed via automation platform, including self-service access for user software installations. 9. Participate in ongoing improvements regarding use of directory services for managing access and deployment of device policy and account rights. 10. Manage endpoint protection including automated remediation and updates. Technology Help Desk Coordination and Documentation. 1. Provide direction and guidance for the processing and r   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 142108 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Account Management job openings in Madison, WI Jobs List Desktop Support IV - 120130 - SP Create date: 24-Jul-2023 start date : 08/28/2023 End date : 06/30/2024 submission deadline : 7/31 at 4:00PM CST. client info : DPI Note : * Interview Process: Teams interview * Duration: 6/30/24 with probable extensions. * Remote or On-site? Hybrid 60% onsite. Must be a WI resident or willing.... (This job is for - Help Desk Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk III - 107206 -SP Create date: 25-Jul-2022 Start date : 08/22/2022 End Date : 10/28/2022 Submission deadline :8/2/22 at 4:00PM CST Client Info : UW - System Administration Note : * Interview Process: Zoom interview with camera on, up to 2 interviews. * Duration: 8/22/22-10/28/22 * Remote or On-site? Onsite in Madison, WI. L.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI))    Account Management job openings in other states Jobs List VITA - Security Customer Success Analyst (747921) Create date: 03-Oct-2024 No of Submissions : 2 Start date : 10/01/2024 End Date : 04/30/2025 Submission deadline : 10/9/2024 Client Info : VITA Note: * Agency Interview Type : Web Cam Interview Only * Hybrid Description : *Candidates will be required to attend monthly .... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) GTRI Help Desk Support Specialist (Windows) (746548) Create date: 10-Sep-2024 No of Submissions : 4 Start date : 10/14/2024 End Date : 04/11/2025 Submission deadline : 09/13/2024 Client Info : GTRI-Advanced Concepts Note : * Agency Interview Type : Either Web Cam or In Person * Onsite Description : Provide unit level support i.... 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