Imaging Deployment MS Office 2013 MS Outlook VPN Troubleshooting Remote Issues Acti   Requirement id 110482 Job title Specialist Job location in Atlanta, GA Skills required Bachelor Degree In Computer Science, Desktop Support, Imaging, Deployment MS Office 2013 MS Outlook VPN Open Date 01-Oct-2020 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type Phone Screening    Email Recruiter: coolsoft Job Description Specialist: Bachelor Degree In Computer Science, Desktop Support, Imaging, Deployment MS Office 2013 MS Outlook VPN Start Date :11/01/2020 End Date :06/30/2021 Submission Deadline :10/06/2020 Client Info : DBHDD OITSD Note: * Agency Interview Type:Web Cam Interview Only Description: Under direct supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Under direct supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users needs. May develop and conduct training programs for software/hardware users. Qualifications: Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college OR High school diploma or GED AND 5+ year of experience providing software or hardware customer support of technical assistance to computer users Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. Must have detailed knowledge of the system, its software and hardware. Answer user inquiries regarding computer software or hardware operation to resolve problems. Oversee the daily performance of computer systems and applications. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLAs until resolved Provide special project support imaging, deployment, breakdown & relocation of computer equipment Troubleshoot workstation & peripheral problems & effectively diagnose and resolve issues remotely and in person. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Ensure that end user applications and equipment continue to work as expected & are in compliance with all applicable policies, procedures, and rules Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLAs until resolved Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications Aware of the latest trends in IT and software. Attention to the details and high concentration. Must have a strong characteristic and spirit for good and sound customer service. Be able to work with people and must have strong communication skills. Must be able to establish a good working rapport with the clients quickly. Be willing to work at odd hours at times. Must have patience, a logical mind and must be willing to learn continuously.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 110482 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Bachelor Degree In Computer Science job openings in Atlanta, GA Jobs List Project Manager -63758 Create date: 20-Dec-2024 No of Submissions : 2 Start date : 01/06/2025 End Date : 06/30/2025 Submission deadline : 01/03/2025 Client Info : ATL APD Note: * Position Location: On Site Description : T Project Manager, SR General Description and Classificatio.... (This job is for - Project Manager Jobs in GA Atlanta Manager - (in Atlanta, GA)) GA DHS - Boomi Administrator (750879) Create date: 03-Dec-2024 No of Submissions : 2 Start date : 01/06/2025 End Date : 06/30/2025 Submission deadline : 12/09/2024 Client Info : DHS Note: * Agency Interview Type : Either Web Cam or In Person * Remote Description : The Boomi Administrator will work to ensur.... 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