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Implementation NSSR Project Manager SME Self Starter Consultant
(Jobs in BLOOMFIEL
 
Requirement id 61208
Job title Consultant
Job location in BLOOMFIELD, MI
Skills required Implementation, NSSR, Project Manager, SME Self Starter
Open Date 24-May-2017
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Implementation, NSSR, Project Manager, SME Self Starter

Start Date : 05/22/2017
End Date : 05/21/2018
Submission Dead Line : 05/30/2017
Description :

US-Business Consultant III

Description

Implementation Lead (IL) SRM NSSR Response Manager
Role Summary:
Implementation Lead (IL) is in charge of ensuring the deployment and transformation to the Request Support Center (RSC) Non-Standard Service Request (NSSR) solution. A hands-on approach is expected and to not rely on the Project Manager (PM) to always guide the next actions. The IL should be a source of expertise available to guide the PM on actions. Will need to quickly understand and assimilate information and be able to assist and lead NSSR process and tool mapping from current mode of operation (CMO) to future mode of operations (FMO). Single point of contact (SPOC) for partnering organization on the NSSR RSC process.

Responsibilities:
Coordinate with account and varies delivery organization to deploy and transform client NSSR processing to the NSSR RSC model
Review and validate Survey completed by the account
The IL will document all questions/concerns from the survey review in a separate worksheet within the survey and take charge of obtaining answers or information to determine Account RSC Scope
The IL will be in coordination with the PM will prepare the Integrated Transition & Transformation Plan (IT2P) for the account based on the survey results and meetings with the account and will obtain appropriate approvals for that document and what is in or out of scope for the RSC NSSR deployment
The IL will schedule weekly meetings and/or attend w/account team and meet internally with Data Analyst/Process Analyst (DA/PA) and Core Team Subject Matter Experts (SME)s as needed.
Will ensure the appropriate NSSR RSC Collateral Templates are used for the account migration
The IL will need to able to work with the implementation team to implement the NSSR RSC tool and the process.
The IL will act as the team authority on our tool technology and interact with other team members as the point of contact with subject matter expertise.
Manage team workload and skill sets. The IL should manage the DA/PA workload
Own responsibility to deliver on project tasks
Report on project task status
Ensures Client, ABO SRM Account Lead, and Account Leadership all understand the NSSR capability and standards
Raises issues to project and program leadership
Schedules recurring meetings with all parties involved to gather data and get input to the NSSR operational and business rules
Ensures all parties have signed-off on the move to testing
Leads all parties through the testing phase
Ensures all parties have signed off on testing and agree the capability is ready for production
Trains users in toolset, reporting, and processes
Coordinates Release to Production
Assists Steady-State operations until all agreed upon turnover criteria are met
In coordination with PM documents lessons learned
Ensure no deviation from standard processes

Skills, knowledge and experience:
Non-Standard Service Request
Service Request Management
Highly analytical
Strong Self starter
Procurement
Aries/Aldea
Flexible to support global work environment
Ability to address complex issues and generate creative solutions
Data analysis and data mapping
Process engineering

Location Category

HP Site

Overwrite payment terms

N/A

CATW

No
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 61208 while calling.
 
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(Consultant: Implementation, NSSR, Project Manager, SME Self Starter in BLOOMFIELD, MI)
     
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