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Implementation Hybrid Meeting Specific Analysis Customer Service Management AV Supp
 
Requirement id 145542
Job title Analyst
Job location in Milwaukee, WI
Skills required System Analyst, Audio And Video Equipment, Video Conferencing, Wireless Technology, Implementation, Hybrid Meeting Specific Analysis Custome
Open Date 31-Jan-2024
Close Date
Job type Contract
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: System Analyst, Audio And Video Equipment, Video Conferencing, Wireless Technology, Implementation, Hybrid Meeting Specific Analysis Custome

start date : 03/04/2024

End date :1992 Hours from projected start date

submission deadline :2/7 at 4:00PM CST.

client info : Milwaukee County

Note:

* Interview Process: Teams invite will be sent.

* Duration of the Contract: Through 12/31/2024

* Onsite or Remote? Must be a current Wisconsin resident or willing to relocate. This position is 100% onsite.


Description :

Job Posting Title - Audio Visual Specialist III

Our ideal candidate will have…
• 5+ years of AV experience setting up & running audio & video equipment – mixing boards, mics, sound systems, cameras, streaming and implementation of large, custom, hybrid meeting spaces etc.
• Video production experience is a plus.
• Team coordination and focus on customer experience, service, and management.
Job Summary
Provides AV support (service delivery, transporting, setting up/assembling, maintaining, and repairing equipment, troubleshooting problems, training, and maintaining inventory for AV equipment). Leads and provides guidance for day-to-day operations for the tech staff. Leads the team in overseeing the development, implementation, and enhancement of AV technology for Milwaukee County. Works with IT management to understand and maintain the AV budget. Provides input to projects that require the integration of telecommunications, media, and infrastructure technologies.
Essential Responsibilities
Service Delivery
• Manage requests for audio-visual equipment and services.
• Evaluates requests and consults with users to determine audio-visual needs and selects equipment and services to satisfy requirements.
• Ensures work orders and service requests are completed on time.
Event Setup/Support
• Responsible for all aspects of event needs; setup, testing, operations, calibration, maintain and troubleshooting equipment and software.
• Ensures connectivity between computer equipment and AV equipment including LCD projectors, visual presenters, and sound systems.
• Performs editing, sound dubbing, mixing, and other functions as requested.
• Provide users with one on one just-in-time training on proper operations of AV systems and equipment.
• Diagnoses and resolves AV issues.
Troubleshooting
• Uses Ticketing system to monitor and respond to daily incident and service requests. Open, close and update incidents and requests appropriately.
• Inspects and tests equipment; and makes minor repairs to audiovisual, television, photographic, and related equipment. Provides for turn-in, pick-up, and delivery of equipment to be repaired and schedules major repair work through vendors.
• Schedule work with users and vendors in a timely manner.
• Work with AV vendors to come up with solutions and recommendations for repair and installation of new equipment (when required).
Documentation/Inventory/Training
• Create and maintain documentation for AV procedures (e.g., training guides, how-tos)
• Performs annual audio-visual physical equipment inventory of all AV equipment. Updates the audio-visual equipment inventory and reconciles discrepancies.
• Tracks and documents equipment usage, malfunctions, and service records. Analyzes equipment inventory to establish useful life, mean time between failure, and other performance characteristics to justify new acquisitions and disposal actions.
• Log and track for servicing and relocation of equipment (e.g., when renovations are done, and equipment is relocated temporarily).
• Provide scheduled and impromptu training on AV equipment usage.
Asset Management
• Oversees management of audio-visual equipment inventory within the ITSM tool.
• Ensures inventory, service and financial records of equipment are accurately maintained.
• Prepares rep
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 145542 while calling.
 
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(Analyst: System Analyst, Audio And Video Equipment, Video Conferencing, Wireless Technology, Implementation, Hybrid Meeting Specific Analysis Custome in Milwaukee, WI)
     
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