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Installation Password Manager Tool IT Support Analyst
(Jobs in Raleigh, NC)
 
Requirement id 145682
Job title Analyst
Job location in Raleigh, NC
Skills required Installation, Active Directory, System Acceptance Testing, Password Manager Tool IT Support
Open Date 06-Feb-2024
Close Date
Job type Contract
Duration 4 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Installation, Active Directory, System Acceptance Testing, Password Manager Tool IT Support

Hybrid

Start date :02/26/2024

End Date : 06/28/2024

Submission deadline : 02/12/2024

Client Info : Mecklenburg County - Information Technology Services - Technical Services

Description :
------------------------------------------------------
***This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC.

The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.

• Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
• Perform First Contact Resolution (FCR)
• Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
• Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
• Understand and adhere to Incident Management, Request Management, and Knowledge Management policies

Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 145682 while calling.
 
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(Analyst: Installation, Active Directory, System Acceptance Testing, Password Manager Tool IT Support in Raleigh, NC)
     
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