Introscope SLA Splunk Tool Sets Monitoring Analyst (Jobs in Austin, TX)   Requirement id 105693 Job title Analyst Job location in Austin, TX Skills required Introscope, SLA, CA Tools, Splunk Tool Sets Monitoring Open Date 13-Apr-2020 Close Date Job type Contract to Hire Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Introscope, SLA, CA Tools, Splunk Tool Sets Monitoring Candidate must be our W2 Employee. Job Description : Manage shift operations and engagement across all lines of effort for the assigned shift. •Responsible for the execution of team monitoring, proactive engagement, problem identification, analysis, reporting, coordination, tracking, and resolution facilitation before an incident. •Understands problems in business context to identify critical transactions that may be at risk, prioritize problem resolution efforts, dispatch the right resources, IOSS Contractor Resource Request Continued on the next page. 2 List any certifications or specialized skills/training required for the position continued * and fix problems affecting key functionality or end users. •Reviews and updates business-specific dashboard views, providing a tailored display of scheduled events, incident tracking, and metrics. •Ensure forthright communication and coordination of high-priority events and incidents with business and OIT leadership; acts as central point of contact for business engagements. •Ensures team cohesion, cross-functional coordination, and collaboration across shift structure (turnover) and enterprise partners. •Ensures responsiveness to staff and customer initiatives and requirements. •Manages shift team schedules, professional development, functional execution, reporting, documentation, and facilitates the development of operating procedures ICW EM staff. •Supports SLA monitoring and engagement activities. •Participates in Project Management activities/meetings as related to business-centric releases and developments •Responsible for the maintenance and development of performance data collection and reporting (dashboards). •Provides liaison to OIT enterprise leadership, business customers and end users •Provides direct management, leadership, and supervision of assigned shift staff. •Compiles disseminates daily shift turnover/pass-down reports •Required operational experience with Service Now, Introscope, Splunk, AppDynamics, and Dynatrace application monitoring toolsets. Desired experience with Solar Winds, XpoLog, CA Tools (UIM, Spectrum), and Aternity. •Leadership experience as operational shift lead.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 105693 while calling.   Other jobs in TX: Austin (21), Dallas (32), Fort Worth (30), Ft Worth (1), Grand Prairie (1), Houston (12), Hunstville (2), Huntsville (1), Irving (3), Plano (4), San Antonio (9), Woodlands (1),         (Analyst: Introscope, SLA, CA Tools, Splunk Tool Sets Monitoring in Austin, TX)

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