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Java Javascript API Python 2.2 Troubleshoot Web API Engineer
(Jobs in Lansing, M
 
Requirement id 142378
Job title Engineer
Job location in Lansing, MI
Skills required C#, C++, Java, Javascript API Python 2.2 Troubleshoot W
Open Date 20-Jul-2023
Close Date
Job type Contract
Duration 13 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Engineer: C#, C++, Java, Javascript API Python 2.2 Troubleshoot W

start date : 08/01/2023

End date : 09/30/2024

submission deadline : 7/28 at 10AM EST.

client info : End User Support

Note :

* Interviews: MS Teams video interview with camera ON.

* Duration: 1 year with possible extension

* Position location: Lansing: Hybrid schedule, 2 days a week in office REQUIRED. Tuesday & Wednesday. NO REMOTE OPTION
Local and Non-local candidates can apply. MUST BE WILLING TO RELOCATE

Description :

NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below:
• Confident in a client facing role and possess the ability to manage multiple stakeholders.
• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
• Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).
• Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
• Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
• Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
• Understand business requirements with the ability to translate to technical requirements
• Prepare design documents based on business requirements for the application development
• Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
• Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
• Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies tickets.
• Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.


Skills:
Critical:
• Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]
• NICE CXOne Studio experience [3+ years of experience preferred]
• Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred]
• Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred]

Desired:
• Experience in Contact Center Dashboard Creation
• Experience with Salesforce
• Base knowledge of intersystem networking, and data traffic flow between components.
• Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 142378 while calling.
 
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(Engineer: C#, C++, Java, Javascript API Python 2.2 Troubleshoot W in Lansing, MI)
   
 
     
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