ITSM Interpersonal And Communication Skills Consultant (Jobs in Madison, WI)   Requirement id 150538 Job title Consultant Job location in Madison, WI Skills required IT Hardware And Software, ITSM, Communication Skills, Interpersonal And Communication Skills Open Date 18-Nov-2024 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: IT Hardware And Software, ITSM, Communication Skills, Interpersonal And Communication Skills No of Submissions : 2 Start date : 12/16/2024 End Date : 06/30/2025 Submission deadline : 11/25/2024 4:00:00 PM Client Info : DFI Note: * Interview Process: Teams with camera on * Duration of the Contract: 6/30/2025, with potential for at least 1-year extension * Onsite or Remote? Candidates must be CURRENT WI residents. No relocation allowed. This position will be 100% onsite in Madison five days per week. Description : Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Wisconsin Department of Financial Institutions (DFI). This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals. Essential duties include providing expert level technical assistance in support and preparation of desktop supported applications and hardware. Requires extensive knowledge of, and experience with, desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, Android devices, iOS devices, other supported wireless devices and peripherals. This title receives escalated level support issues from helpdesk. This position will also be responsible for configuring and administering the ITSM tool, leading ITSM improvement initiatives, coaching and training junior technical support staff and IT personnel, maintaining a high degree of professionalism including during interactions with executive leadership, creating and implementing IT policies, procedures, standards and guidelines. The position is expected to be familiar with a wide variety of IT concepts, practices, and technologies. This position may lead and direct the work of others. This position is responsible for providing in-person support to DFI staff at the Hill Farms State Office building in Madison, WI. Top 3-4 Required skills (10 or more years of experience): • Ability to diagnose, patch, and deploy desktop systems and other IT hardware such as mobile devices and printers. • Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives. • Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices. • Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail. Top 2-3 Nice to Have skills: • ITIL 4Foundation certification or similar • CompTIA A+ certification of similar • PMP certificationor similar   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 150538 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), IT Hardware And Software job openings in Madison, WI Jobs List Help Desk II -113335-SP Create date: 13-Jan-2023 Start date : 02/06/2023 End Date : 06/30/2023 Submission deadline : Friday, 1/20/2023 at 4:00PM CST Client Info :DHS Note : * Interview Process: 1st round via Microsoft Teams. Possible 2nd round in-person. * Duration:6/30/23 with two one-year extensions possible. * Remote or On-site?.... (This job is for - job Jobs in WI Madison Developer - (in Madison, WI))        IT Hardware And Software job openings in WI Jobs List IT Vendor Relationship Manager - WISCJP00016496 Create date: 12-Feb-2020 start date:3/9/2020 End date:09/08/2020 submission deadline: 02/20/2020 by 8:00am CT Note: * 1st Round will be phone interviews 2nd Round will be in-person (will accept phone or web if not local) Description: Assists the IT department in t.... (This job is for - Jobs in WI Milwaukee Manager - (in Milwaukee, WI)) (Consultant: IT Hardware And Software, ITSM, Communication Skills, Interpersonal And Communication Skills in Madison, WI)

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