JavaScript Business Requirements System Upgrades Specialist (Jobs in Raleigh, NC   Requirement id 150610 Job title Specialist Job location in Raleigh, NC Skills required Technical Specialist, Customer Service Management, JAVA SCRIPT, Business Requirements System Upgrades Open Date 21-Nov-2024 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Technical Specialist, Customer Service Management, JAVA SCRIPT, Business Requirements System Upgrades Hybrid No of Submissions : 2 Start date : 12/02/2024 End Date : 06/01/2025 Submission deadline : 11/29/2024 Client Info : CoR-IT Note: * MAX RATE: 107 * This is a temp to perm position! * This position is hybrid. The candidate will be required to be onsite three days a week. Description : Are you eager to start your journey in ServiceNow technology? Join our innovative team at the City of Raleighs Information Technology Department as a ServiceNow Technology Analyst! You will play a key role in supporting and optimizing the ServiceNow platform, with a focus on Customer Service Management (CSM), to enhance the customer experience across various city services. As a technology analyst, youll collaborate with technical teams and business users, hands on to configure, maintain, and troubleshoot the ServiceNow system while contributing to impactful projects in a rapidly evolving city recognized for its innovation. Duties and Responsibilities Assist in supporting the day-to-day operations of the ServiceNow platform, particularly in Customer Service Management (CSM). Collaborate with senior analysts, analysts, and stakeholders to gather business requirements, troubleshoot issues, and provide solutions. Participate in configuring ServiceNow CSM modules, creating workflows, and improving the customer self-service experience. Help with system upgrades, maintenance, and enhancements to ensure platform stability. Contribute to troubleshooting and resolving incidents, ensuring timely customer support and issue resolution. Work with cross-functional teams to understand how ServiceNow integrates with other city systems. Follow IT best practices, including the Software Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) standards. Typical Qualifications Education and Experience: Bachelors degree in information technology or a related field, or equivalent experience in IT support, customer service management, or related roles. Preferred Qualifications: 1-2 years of hands-on experience with ServiceNow, particularly with Customer Service Management (CSM) or similar modules. Familiarity with JavaScript, HTML, CSS, and SQL are a plus. Relevant ServiceNow certifications (CIS, CAD) are a plus. Knowledge, Skills & Abilities Basic understanding of ServiceNow or similar enterprise systems. Willingness to learn and develop skills in ServiceNow configuration, development, and administration. Strong communication skills with the ability to translate technical issues into user-friendly solutions. Collaborative work style, eager to work with both technical and business teams. Problem-solving mindset with a customer-first approach. Desire to grow your career in IT service management and platform administration. Additional Information The City of Raleighs IT Department is recognized for its commitment to innovation and excellence in technology. We offer the opportunity to develop your skills and work on cutting-edge projects that impact the lives of nearly 490,000 residents. Whether youre just starting your career or looking to grow your experience in the ServiceNow space, Raleigh is the perfect place to learn, contribute, and thrive in a supportive environment. Join a team that values diversity, work-life balance, and continuous improvement!   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 150610 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Technical Specialist job openings in Raleigh, NC Jobs List NCDIT - Technical Specialist- Mid Level (751296) Create date: 18-Nov-2024 Hybrid No of Submissions : 2 Start date : 11/01/2024 End Date : 05/30/2025 Submission deadline : 11/20/2024 Client Info : NCDIT Note: * Agency Interview Type: Webcam Interview Only Description : ------------------------------------------------------ .... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDOT - Technical Specialist- Junior (749799) Create date: 22-Oct-2024 Hybrid No of Submissions : 2 start date : 10/26/2024 End date : 10/25/2025 submission deadline : 10/28/2024 client info : NCDOT Note: * Agency Interview Type: Webcam Interview Only * **The candidate will need to come onsite on the first day to collect equipme.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) Technical Specialist- Expert (749834) Create date: 22-Oct-2024 Job Title: Technical Specialist- Expert (HB, PB, Claims Analyst) (749834) Remote No of Submissions : 1 start date : 10/21/2024 End date : 03/16/2025 submission deadline : 10/28/2024 client info : NCDHHS Note: * Agency Interview Type: Webcam Interview Only job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDIT - Technical Specialist- Senior (749416) Create date: 16-Oct-2024 Remote No of Submissions : 2 start date : 10/28/2024 End date : 11/30/2024 submission deadline : 10/17/2024 client info : NCDIT Note: * Agency Interview Type: Either Webcam Interview or In Person * This position will be extended until 06/30/24 after the initia.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDIT - Technical Specialist- Junior (745207) Create date: 27-Aug-2024 Remote No of Submissions : 2 start date :09/09/2024 End date :05/30/2025 submission deadline : 08/29/2024 client info : NCDIT Description : This is a request for a contractor with specific skills in support of ServiceNow and th.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC))    Technical Specialist job openings in other states Jobs List JFS-Technical Specialist 4 / TS 4 (753010) Create date: 20-Dec-2024 No of Submissions : 3 Start date : 12/30/2024 End Date : 06/30/2025 Submission deadline : 12/24/2024 Client Info : JFS Description : Searching for a candidate withexpertise in administering WebSphere Application Server and cloud systemadministration (including Azure, AWS, and Google).... (This job is for - Integration Jobs in OH Columbus Specialist - (in Columbus, OH)) Systems Architect II-128975 Create date: 04-Apr-2024 Start date : 05/20/2024 End Date : 06/30/2024 Submission deadline : 4/11/2024 at 4:00PM CST Client Info : ETF Note : * Interview Process: remote via MS Teams * Duration: 6/30/2024, likely to extend * Onsite or Remote? Candidates MUST be WI residents. No relocation is al.... (This job is for - job Jobs in WI Madison Architect - (in Madison, WI)) Business Analyst/Consultant IV - 124474 Create date: 10-Nov-2023 Start date : 12/11/2023 End Date : 06/30/2024 Submission deadline :11/17/2023 4:00PM CST. Client Info : DNR Note : * Interview Process: • 1st Round Interview - A virtual interview will be scheduled via Microsoft Teams with audio and camera required. Audio and video must be in sync. 60 .... (This job is for - Business Analyst Jobs in WI Madison Consultant - (in Madison, WI)) Sr. IT / Technical Specialist - 58501 Create date: 16-Aug-2021 Note: * Our Client in Columbus, Ohio is seeking an experienced Information Technology Technical Specialist for a contract role * CANDIDATES MUST BE LOCAL TO CENTRAL OHIO FOR CONSIDERATION DESCRIPTION Years of Relevant Experience: 5 to 6 years Preferred Education: 4 year college degree or equiva.... (This job is for - job Jobs in OH Columbus Specialist - (in Columbus, OH)) Technical Product Support Specialist - 4630 Create date: 11-Feb-2021 On-site/Remote: On-site Description: Responsibilities Are you an expert in an industry vertical or specific technology? Then you should contact us! We have a project with our client in Tallahassee, FL that requires a Technical Product Support Specialist This scope is intended to provide GIS suppo.... (This job is for - ArcGIS Jobs in FL Tallahassee Specialist - (in Tallahassee, FL))    Technical Specialist job openings in NC Jobs List UNCP - Technical Specialist- Mid Level (753157) Create date: 19-Dec-2024 Remote No of Submissions : 2 Start date : 01/06/2025 End Date : 06/30/2025 Submission deadline : 12/30/2024 Client Info : UNCP Note: * Agency Interview Type: Either Webcam Interview or In Person Description : This is a remote position. The manager wi.... (This job is for - job Jobs in NC Pembroke Specialist - (in Pembroke, NC)) (Specialist: Technical Specialist, Customer Service Management, JAVA SCRIPT, Business Requirements System Upgrades in Raleigh, NC)

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