Troubleshooting TCP/IP Remote Tool A+ Network+ Specialist (Jobs in Des Moines, IA   Requirement id 149414 Job title Specialist Job location in Des Moines, IA Skills required PC Support, Troubleshooting, TCP/IP, Remote Tool A+ Network+ Open Date 11-Sep-2024 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: PC Support, Troubleshooting, TCP/IP, Remote Tool A+ Network+ No of Submissions : 1 Start date : 09/30/2024 End Date : 09/29/2025 Submission deadline : 9/16/2024 Client Info : DVRS: Department of Vocational Rehabilitation Services Note: * Agency Interview Type : In Person Only * Onsite Description : The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks. Key Responsibilities: Provide desktop/laptop/thin client support both desk-side and remotely. Install, patch, and troubleshoot Windows 7/10. Troubleshoot issues with Microsoft 2019 and Office 365 products. Configure and troubleshoot Windows networking (TCP/IP). Escalate issues to next-level support or management as appropriate. Troubleshoot issues with Microsoft Edge and Google Chrome. Provide support using remote tools. Install and troubleshoot a variety of in-house developed and third-party software. Troubleshoot desktop and network printer issues. Support Google Workspace products. Support Apple devices (iPad, iPhone). Understand and support Microsoft Active Directory (client-side). Implement hard drive encryption, preferably using Bitlocker and McAfee. Modify system registry as needed. Qualifications: Required Experience: 4 years of experience in PC support (desktop/laptop/thin client). 4 years of experience with Windows 7/10 installation, patching, and troubleshooting. 4 years of experience troubleshooting Microsoft 2019. 4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting. 4 years of experience escalating issues to next-level support/management. 4 years of experience troubleshooting Microsoft Edge and Google Chrome. 4 years of experience providing support with remote tools. 4 years of experience installing and troubleshooting a variety of software. Experience in support of Microsoft Office 365 products. Experience in Apple device support (iPad, iPhone). Thorough understanding of Microsoft Active Directory (client-side). Experience with hard drive encryption, preferably Bitlocker and McAfee. Desired Experience: Ability to troubleshoot desktop and network printer issues. Experience with Google Workspace products. Ability to modify the system registry. Education: Preferred: 4-year degree or equivalent technical study. Certifications: Industry certifications (A+, Network+, MCP, etc.) Communication: The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 149414 while calling.   Other jobs in IA: Des Moines (16), West Des Moines (2), West Desmoines (1), PC Support job openings in Des Moines, IA Jobs List IA-IWD-Help Desk Support 3 (608461) Create date: 15-Oct-2019 Start Date : 10/28/2019 End Date :10/28/2020 Submission Dead Line : 10/21/2019 Client Info :IWD: Iowa Workforce Developmen Description : -Solve issues via desk side visits and through remote desktop -Answer how to questions and resolve issues related to applications, printers, connectiv.... (This job is for - Patching Jobs in IA DesMoines Consultant - (in Des Moines, IA))    PC Support job openings in other states Jobs List Help Desk II - 129244 Create date: 11-Apr-2024 Start date : 04/29/2024 End Date : 12/31/2024 Submission deadline : 4/15/2024 at 4:00pm CST. Client Info : Milwaukee County Note : * Interview Process: Microsoft Teams. 30 min with panel * Duration of contract: Until 12/31/24. * Onsite or Remote? Candidates must be cu.... 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