Jira MS Office Windows 7 Windows 10 Exchange Confluence ServiceNow Specialist (J   Requirement id 106597 Job title Specialist Job location in Atlanta, GA Skills required Ticketing Systems, Jira, O365 Core Applications, MS Office Windows 7 Windows 10 Exchange Open Date 13-May-2020 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Specialist: Ticketing Systems, Jira, O365 Core Applications, MS Office Windows 7 Windows 10 Exchange Start Date :06/01/2020 End Date :12/31/2020 Submission Deadline:05/18/2020 Client Info:GTRI-Enterprise Systems Department Note: * Candidate must be a US CITIZEN to be considered for this position. Description: Provide end-user support in efficient and effective utilization of software applications. Troubleshoot existing applications as well as identifying, analyzing and recommending adoption of new applications. Document processes and conducts analysis. The client seeks an IT Support Specialist to provide end-user support in efficient and effective utilization of software applications. Troubleshoot existing applications as well as identifying, analyzing and recommending adoption of new applications. Document processes and conducts analysis. Exceptional customer service will be required. The position will be based out of Atlanta, Georgia. - Support and maintain software applications across unit(s) to include prompt addressing and resolution of software related issues. - Provide ongoing user support and resolution for system, application and/or data issues. Troubleshoot and correct processing errors. - Assist with the development and maintenance of specifications associated with system or application function development, implementation, and/or modification. - Develop and deploy end user application feedback systems, analyze results and recommend improvements. - Plan and conduct preventive maintenance including installation of service packs, patches, hot fixes, etc. Conduct post maintenance follow-up. - Participate in the development and presentation of user training programs. - Develop and maintain business and technical documentation in support of software applications and interfaces. - Identify and recommend as appropriate, software related products and services to improve existing processes. - Lead periodic upgrades including feature evaluation, implementation, communication and post production end user support for systems. - Be the level 1 support for all incoming calls/emails/tickets etc. - Develop user guides for customers and internal help desk - Work with system functional owners to strategize and alleviate any recurring customer support issues - Analyze and implement tool to improve customer service, including self service help, video etc. - Track and report customer support tickets counts, response times, demographic trends etc. to improve customer support - Analyze customer request coming in to discuss with technical team or leadership of proposed improvement. - Collaborate with customers, business analysts and cross-functional teams to develop innovative solutions to commonly occurring support issues.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 106597 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Ticketing Systems job openings in Atlanta, GA Jobs List GTRI System Support Analyst (643644) Create date: 15-Jan-2021 Start Date :02/15/2021 End Date :06/30/2021 Submission Deadline :01/20/2021 Client Info : GTRI-Enterprise Systems Department Note : * Agency Interview Type : Web Cam Interview Only Description : It seeks an IT Support Specialist to provide end-user support .... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA))    Ticketing Systems job openings in other states Jobs List DBHDS - Technical Support Analyst 2 - (747139) Create date: 16-Sep-2024 Onsite No of Submissions : 2 start date :09/30/2024 End date :03/23/2025 submission deadline : 9/19/2024 client info : DBHDS Note: * Agency Interview Type: Web Cam Interview Only * TWO ROLES! Pls submit your TOP TWO candidates only! * Duration: Exp.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) NSU - Help Desk Analyst 2 - (731254) Create date: 13-Mar-2024 Job Title: NSU - Help Desk Analyst 2 - 100% ON SITE (731254) Onsite start date :03/25/2024 End date :07/08/2024 submission deadline :3/18/2024 client info :NSU Description : Interviews: Initial Web based IVs conducted but IN.... (This job is for - job Jobs in VA Norfolk Analyst - (in Norfolk, VA)) WEB/INTERNET ENGINEER-CONSULTANT -11008-1 Create date: 09-Nov-2023 Start date :12/12/2023 OR SOONER Submission deadline : 11/14/2023 Client Info : Health & Environmental Control Department (DHEC) Note : Q) INTERVIEW PROCESS (who will conduct i/v, phone or in-person, how many rounds of i/vs)? A) An interview panel will conduct one initial round of in person, vi.... (This job is for - job Jobs in SC COLUMBIA Consultant - (in Columbia, SC)) NSU - Technical Support Analyst 2 -(723600) Create date: 27-Oct-2023 Onsite Start date :11/06/2023 End date :07/08/2024 Submission deadline :11/1/2023 Client info :NSU Description : Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary Pls make sure .... (This job is for - MS Office Jobs in VA Norfolk Analyst - (in Norfolk, VA)) NSU - Help Desk Analyst 2 - (723527) Create date: 27-Oct-2023 Hybrid Start date :11/13/2023 End date :07/08/2024 Submission deadline :11/1/2023 Client info :NSU Description : Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary Pls make sure .... (This job is for - ITSM Jobs in VA Norfolk Analyst - (in Norfolk, VA))     (Specialist: Ticketing Systems, Jira, O365 Core Applications, MS Office Windows 7 Windows 10 Exchange in Atlanta, GA)

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