Jira Engineering Troubleshooting Problem Solving Skills Interpersonal Skills Strong A   Requirement id 113145 Job title Engineer Job location in Westlake, TX Skills required Jira, Engineering, Troubleshooting, Problem Solving Skills Interpersonal Ski Open Date 20-Jan-2021 Close Date Job type Contract to Hire Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Engineer: Jira, Engineering, Troubleshooting, Problem Solving Skills Interpersonal Ski Candidate must be our W2 Employee. Job Description: Job Title: Call Processing Engineer Location: Remote Contract: 12+ months What youll be doing... The technician will support the clients Maintenace Engineering Lab stakeholders and teams by quickly troubleshooting 4G and 5G voice and data issues. The technician will need to be skilled at analyzing packet traces to narrow down issues in but is not limited to RF, RAN, EPC, IMS, VoLTE, and more. The technician will work trouble tickets as they come in on the Jira platform, all work is to be tracked through this system. The technicians will work with the team to drive initiatives to improve Lab uptime and efficiency which includes working with developers on items for them to automate. The technician will support lab engineers and assist lab customers on a daily basis where you will be attending weekly calls to review issues with the team and daily calls if needed to resolve issues as quickly as possible. Proactively work with the team to ensure documentation is created/updated, holding training sessions to keep overall knowledge in the team to a high level, handle trouble tickets and certain engineering support requests, providing RCAs, and always thinking of ways to improve the stability of the lab network for production testing and validation. Proactively picking up trouble tickets through JIRA and resolving them as fast as possible. Understand system architectures, system operations, end-to-end designs, call flows, and device-system interactions in order to develop troubleshooting guides to be used by Maintenance Engineering and other client teams. Provide outage resolution oversight and act as an escalation/support contact for voice and data call flow issues. Collect, identify, and evaluate data relating to system problems that impact application performance and efficiency. Analyze system failures and develop short- as well as long-term solutions to address each. Responsible for reducing Mean Time To Repair(MTTR). Work with client teams and multiple vendors across many platforms to achieve system stability. In the event that executive leadership needs to be involved Maintenance Engineering management will be brought in as a point of further escalation. Be proficient with troubleshooting tools such as Irisview Session Analyzer, nGeniusOne(nG1) Session Analyzer, and WireShark to analyze packet captures. What were looking for… The Wireless Maintenance Engineering Lab Team is looking for a self-motivated and forward-thinking technician to support the E2E Lab Network (RF, RAN, EPC, IMS, VoLTE, etc) to quickly analyze protocols and efficiently resolve issues as fast as possible. This individual should be a self-starter with a leadership mindset to proactively seek out and solve potential issues before they impact lab customers. Were looking for an individual that will provide guidance to fellow employees and lab customers on a daily basis ensuring all teams in Maintenance Engineering are well informed and supported quickly in times of need. Youll need to have: Extensive experience/knowledge in call flow troubleshooting in RAN, EPC, IMS, and VoLTE for services such as 3G, 4G, 5G, OneTalk, VoWiFi, VICE, etc. Extensive experience in protocol analysis to quickly identify granular issues within protocol messages and troubleshoot issues based on response codes seen throughout the network. Protocols you will need to know are TCP/IP, Diameter, SIP, GTP, DNS, RTP, HTTP/S, H.323, MGCP, H.248/Megaco, etc. Ability to communicate status, progress, and timelines effectively in a respectful manner. Experience with network tools such as Irisview Session Analyzer, nGeniusOne(nG1) Session Analyzer, and Wireshark.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 113145 while calling.   Other jobs in TX: Austin (21), Dallas (32), Fort Worth (30), Ft Worth (1), Grand Prairie (1), Houston (12), Hunstville (2), Huntsville (1), Irving (3), Plano (4), San Antonio (9), Woodlands (1), Jira job openings in Westlake, TX Jobs List Agile Coach - 58049 Create date: 17-Jan-2020 Job Description : It combines with parent company On Assignment to make it the 2nd largest IT staffing agency in the country. Apex has an opportunity for an Agile Coach role in the Westlake, TX area. This is a 6+ month contract position. 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