Jira Sales Force Screen Design Consultant (Jobs in Denver, CO)   Requirement id 136825 Job title Consultant Job location in Denver, CO Skills required Mobile Application Build, End User Support, Jira, Sales Force Screen Design Open Date 07-Oct-2022 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Mobile Application Build, End User Support, Jira, Sales Force Screen Design Start Date : 10/24/2022 End Date : 06/30/2023 Submission Deadline : 10/14/2022 Client Info : CO CDHS Note: * Position Location Remote Description : Position Overview: Responds to telephone calls, emails, and personnel requests for technical support. Provides basic Tier 1 support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Escalates incidents to Tier 2 or Tier 3 support as appropriate. Documents, tracks, and monitors the problem to ensure a timely resolution. May require an associates degree in a related area and at least 3 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of Contractor staff. A wide degree of creativity and latitude is expected. Job Summary: This position will provide technical support to the Office of Early Childhood technology team by assisting with internal and external end-user technical support, incident management, end-user issue testing and validation activities, and maintaining technical documentation. This position will also be responsible for maintaining Issue tracking systems, including but not limited to Salesforce Helpdesk and Jira. Responsibilities include: managing the support emails and calls from internal and external system users; updating Issue tracking systems with information from service desk reports; creating and/or providing reports to groups interested in this information; and, assigning incident work items to team members as needed. Primary Job Responsibilities: Assists end users by responding to telephone calls, emails, and personnel requests for technical support with Salesforce and Mobile (MobileCaddy) systems. Provides basic support to end users on a variety of issues by diagnosing problems and performing troubleshooting activities, such as: password resets, access requests, user instruction clarification, etc. Documents, tracks and monitors the problem to facilitate a timely resolution. Identifies when issues are beyond the scope of basic support/Tier 1 and escalates and assigns the incident to the appropriate internal or external technical team resource to be worked and tracked to ensure the work is completed. Ensures that the issues reported are documented with steps to reproduce expected outcomes, and includes enough detail to easily reproduce, validate, and report to the administrator or developer to reach fix or resolution. Identifies issues/bugs that are duplicates of existing issues and creates a relationship with the parent ticket. Assists with maintaining status on work items as things move through the bug/issue life cycle. Documents issues and issue resolution to be used to update programmatic FAQs and user guides. Updates internal and external users on the status of their incident/bug requests. Participates in testing and validation activities. Skills and Experience: Three years (minimum) demonstrated knowledge of and experience using: Microsoft Word, Excel, Google Suite, Salesforce CRM, Salesforce Helpdesk, Jira Excellent analytical and troubleshooting skills Ability to work both independently and as part of a team Excellent verbal and written communication skills Accurate, thorough, and detail-oriented Efficient with time-sensitive projects Preferred: Functional understanding of relevant applications Preferred: Current Salesforce Administrator Certification in progress   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 136825 while calling.   Other jobs in CO: Denver (5), Fort Collins (1),    Mobile Application Build job openings in other states Jobs List GDC Mobile Developer (695408) Create date: 18-Oct-2022 Hybrid Start date :11/14/2022 End Date :07/01/2023 Submission deadline :10/21/2022 Client Info :GDC - System Admin Description : The Georgia Department of Corrections is looking for a Senior Mobile Developer with a strong background in Java Technologies who possess senior-level appli.... (This job is for - job Jobs in GA Atlanta Developer - (in Atlanta, GA)) Technical Architect- Senior (633155) Create date: 07-Aug-2020 Start Date : 08/1/2020 End Date : 07/31/2021 Submission Deadline : 08/13/2020 Client Info : NCDHHS-CIO Note: * Interview Type : Both Phone and In Person Description : The client is seeking an Expert Level Hybrid Mobile Development Technical Arch.... 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