Jira MS Office Monitoring Consultant (Jobs in Highlands Ranch, CO)   Requirement id 115254 Job title Consultant Job location in Highlands Ranch, CO Skills required SQL Queries, Linux Environment, Jira, MS Office Monitoring Open Date 19-Mar-2021 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: SQL Queries, Linux Environment, Jira, MS Office Monitoring Note: This is a 12 hour shift positions 3 days one week 4 the next, alternating accordingly Must be able to work either shift 6am-6pm or 6pm to 6am Candidate must be our W2 Employee. Candidate must be local: Yes Job Description: Responsibilities • Work in the Visa Command Center monitoring and supporting payment services for key strategic CyberSource customers. • Provide an outstanding and high touch customer experience by; o Gaining a solid understanding of the Payment Ecosystem and how CyberSource services and solutions provides value. o Become knowledgeable of the major business processes of the strategic customers and how the customers uses the payment services that CyberSource is providing. • Use verbal and written communication skills to provide clear and concise communications including the participation in meetings, conference calls and technical troubleshooting bridges with internal technical staff, Customer support and external customers. • Bridge the gap between technical staff and customers during an incident and implementation of changes. • Provide support for applications in Linux environments and assist in troubleshooting network, database and system issues that may not be well documented. • Use basic scripting skills to generate reports based on contractual requirements, work requests and incidents. • Manipulate basic SQL queries and shell scripts to provide business and impact analysis. Work with the team to improve existing queries and scripts. • Demonstrate an ability to investigate and identify root cause of incidents and problems based on customer information, business operations results, application behavior and log data. • Demonstrate the ability to quickly gauge the scope and criticality of impacts or potential impacts from incidents and changes and take the appropriate actions. • Works closely with other technical support teams and Customer Support to ensure incidents and work request are closed out and results and impacts are clearly communicated per the documented processes. • Review and identify areas for improvement within documented procedures and work with appropriate groups to implement changes. • Demonstrate a strong work ethic, with the ability to work in fast paced, team oriented environment. • Use sound judgment and good time management skills, acts with a sense of urgency, proactive in the support of customers services, drive incidents to resolution and complete assigned task on time in order to meet customer contractual requirements and expectations. Qualifications • Bachelors degree in Computer Science, Information Technology or related discipline completed. May be a 2 year IT Degree with relevant work experience. • Information Technology Infrastructure Library Foundation Certificate is a plus. • Six Sigma Certification is a plus. • 5+ years working in a Linux environment. • Proficient and comfortable communicating with external customers, technical teams, management and other customer support. • Proficient in Microsoft office. • Experience supporting and troubleshooting highly available systems. • The ability to prioritize and handle multiple tasks at once under duress. • A proven technical aptitude and a desire to learn is a must. • Experience with Ask Now, JIRA, Netcool or other industry standard monitoring and ticketing tools. • Experience troubleshooting with Perfmon, Riverbed, or other performance monitoring tools. Additional Information This is a 24x7 support group with rotating and alternating shifts with various days off. Overtime is required as requested to support absences, training and work load. This is   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 115254 while calling.   Other jobs in CO: Denver (5), Fort Collins (1),    SQL Queries job openings in other states Jobs List NCDIT - Applications System Analyst (751874) Create date: 25-Nov-2024 No of Submissions : 2 Start date : 12/02/2024 End Date : 06/30/2025 Submission deadline : 12/03/2024 Client Info : NCDIT Note: * Agency Interview Type : Webcam Interview Only * Remote Description : · The primary purpose of this position is to.... (This job is for - Jira Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Programmer Analyst 6 -134720 Create date: 06-Sep-2024 Bid Limit Per Vendor : 1 Start date : 10/07/2024 End Date : 09/30/2025 Submission deadline : 9/12/2024 at 10am EST. 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