VOIP Help Desk Windows 10 Microsoft 365 Consultant (Jobs in Jackson, MS)   Requirement id 149620 Job title Consultant Job location in Jackson, MS Skills required Hardware And Software Issues, VOIP, Software Applications, Help Desk Windows 10 Microsoft 365 Open Date 23-Sep-2024 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Hardware And Software Issues, VOIP, Software Applications, Help Desk Windows 10 Microsoft 365 No of Submissions : 2 Start date : 10/7/2024 End Date : 10/6/2025 Submission deadline : 9/30/2024 3:00:00 PM Client Info : MS Dept of Child Protection Services Note: * Onsite Required * No max bill rate. * Onsite required and non-negotiable * Do NOT submit remote candidates, they will be rejected even if they make it to the interview stage. There are two openings, two bids allowed per vendor. Description : This Help Desk Technician will provide essential technical support and assistance to end-users, ensuring the smooth operation of systems, software, and hardware. This role involves responding to user inquiries, diagnosing issues, and offering solutions to users at the office or working remotely. The technician will troubleshoot problems related to network connectivity, system performance, software applications, and other IT-related matters. Common tasks will include imaging PCs, issuing equipment to MDCPS employees, providing user support for internal applications, providing assistance with mobile and VoIP phones, and general troubleshooting of user reported hardware/software issues. Technician is responsible for logging and tracking issues through an ITSM ticketing system and escalating more complex problems to higher-level IT staff when necessary. Additionally, the technician may assist in setting up new equipment, managing inventory, managing user accounts, maintaining documentation, and similar tasks as requested. Strong communication skills, technical proficiency, and a customer-service mindset are essential for success in this role. The technician ensures that all user issues are resolved promptly and efficiently, helping to minimize downtime and maintain productivity. Minimum of 3 years of experience performing help desk duties and supporting Windows 10 and 11 operating systems. Experience with KACE ITSM system, SmartDeploy/PDQ suite of products, supporting Citrix, Microsoft M365   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 149620 while calling.   Other jobs in MS: Jackson (1),    Hardware And Software Issues job openings in other states Jobs List Help Desk Analyst - Level 1 _ 55513 Create date: 11-Mar-2020 Start Date : 03/16/2020 End Date : 03/16/2021 Submission Deadline : 03/13/2020 Client Info : CT DCF Description : Less than 2 yrs exp Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems an.... (This job is for - job Jobs in CT Hartford Analyst - (in Hartford, CT))     (Consultant: Hardware And Software Issues, VOIP, Software Applications, Help Desk Windows 10 Microsoft 365 in Jackson, MS)

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