KPIs Jira Dashboards Agile Experience Implementing Application SCRUM SME Manager (   Requirement id 106933 Job title Manager Job location in San Francisco, CA Skills required KPIs, Jira, Dashboards, Agile Experience Implementing Applicatio Open Date 26-May-2020 Close Date Job type Contract to Hire Duration 22 Months Compensation DOE Status requirement not found Job interview type ---    Email Recruiter: coolsoft Job Description Manager: KPIs, Jira, Dashboards, Agile Experience Implementing Applicatio Candidate must be our W2 Employee. Candidate must be local : Yes We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. Job Description : The Product Service Management (PSM) team is the customer advocate to manage negative and positive system and availability trends to the products and services offered through the Digital Channel. In support of being the advocate for the customer with risk and compliance top of mind, the PSM is the subject matter expert (SME) “end to end” to the assigned customer flows. This role manages the escalation procedures that map the customer experience to the tools and contacts of the SMEs who own the infrastructure, code, system dependencies, and network. The escalation document is used for any stakeholder to quickly escalate, facilitate, and communication within 10 minutes of knowing a high severity issue. This role works daily with their respective business proponents, support engineers, development groups, and vendor contacts to formulate best practices to detect and mitigate negative trends that would cause a bad customer experience. Tracking and escalating negative trends based on severity level will be communicated within SLA to senior leadership for their ability to make informed decisions quickly. During high urgent and high severity incidents, the team is expected to be all hands on deck 24 x 7 x 365 until the environment is stable. Availability Management Manage the availability of assigned Digital products and services. Track outages focusing on isolation of root cause, mitigation and long term resolution steps to prevent re-occurrence. Engage cross functional team members to drive issue resolution and after customer service is restored to ensure a follow up analysis for “why” the problem occurred. Assign preventative actions with follow up reporting to show positive or negative trends in reducing customer impacting incidents and system health performance. Develop and present monthly metrics to senior management and ensure OLA KPIs are complete. Attend Root Cause Analysis meetings to ensure Digital outages are properly addressed and actual customer impact is identified with EACO cases. Conduct deep dive business and technical meetings as needed. Open Jira Tickets for issues owned by Development and follow through to resolution. Collaborate with EACO/Availability Center to ensure timely notifications/updates and resolution e-mail notifications are sent to the appropriate lines of business/stakeholders with accurate information related to customer impacting production issues. Coordinate and host PSG monitoring sessions for Post Release install and high volume traffic days as needed. Review Pac2000 change request and trouble tickets, EACO logs, Everbridge pages, Dynatrace and AppD Dashboards, various Digital Technology operation group reports, and emails to identify existing or potential system impacting problems. Maintain PSG on-going production issues list (updated weekly or as needed) Implementation support for Digital products and services Understanding of basic Agile concepts and be a part of a scrum team to ensure nonfunctional requirements are complete prior to go-live. Develop and/or update production support documentation outlining escalation path and contact information. This also includes PSM deliverables such as check out procedures, monitoring/testing requirements, dataflow diagrams, and unplanned/planned outage templates and distribution lists. Coordinate and host post-implementation monitoring session for major releases. Responsible for implementing break/fixes that are complex and require a game plan or are fallout from a project through a change request.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 106933 while calling.   Other jobs in CA: Anaheim (4), Brea (3), Brisbane (2), Carlsbad (3), Concord (1), Culver City (1), Cupertino (5), Downtown Los Angeles (3), El Monte (3), El Segundo (1), Foothill Ranch (2), Irvine (1), La Jolla (2), Lake Forest (1), Larkspur Landing (1), Long Island (1), Los Angeles (27), Newport (1), Newport Beach (3), Orange (2), Orange County (7), Pasadena (1), Poway (5), Rancho Cordova (1), Redwood City (3), Sacrament (1), Sacramento (19), San Diego (87), San Francisco (24), San Jose (4), Simi Valley (1), South San Francisco (1), Westlake Village (2),    KPIs job openings in other states Jobs List Case Management Solution Project - 62716 - NSP Create date: 13-May-2024 No of Submissions : 1 Start date : 07/01/2024 End date : 12/31/2025 Submission deadline : 05/24/2024 Client info : PSRB Oregon Description : The PSRB aims to replace its current Case Management System (CMS) with a modernized and se.... (This job is for - CMS KPIs Jobs in OR Portland Consultant - (in Portland, OR)) JIRA Product Administrator - 62103 Create date: 29-Jan-2024 Start date : 02/26/2024 End date : 03/01/2026 Submission deadline : 02/09/2024 Client info : NeDHHS Note : * Candidates do not need to be local. They can work remotely. Description : DHHS is seeking to hire a Work Management.... (This job is for - KPIs Jobs in NE Lincoln Administrator - (in Lincoln, NE)) ND Medicaid Enterprise Systems Integrator-325-23-415-023 Create date: 15-May-2023 start date : April 8, 2024 submission deadline : September 1, 2023, at 12:00pm C.T. client info : Human Services, Department of Description : STATE is soliciting proposals for a Technical Systems Integrator to implement a SIP that will be utilized by DHHS in .... (This job is for - CMS KPIs Jobs in ND Bismarck Consultant - (in Bismarck, ND)) Workfront Product Administrator - 59431 Create date: 24-Oct-2022 start date: 11/14/2022 End date: 11/13/2024 submission deadline: 10/28/2022 client info : NeDHHS Note: * Candidate must be local or willing to commute or relocate : No preference * Additional Location Details (City, State) : Candidates do not need to be local. They can work re.... (This job is for - KPIsJira Jobs in NE Lincoln Administrator - (in Lincoln, NE)) NJDOL-Senior Consultant 3 - Sr Ent Data Architect (591803) Create date: 21-Apr-2022 Start date : 04/04/2022 End date : 09/30/2022 Submission deadline : 04/27/2022 Client info : LWD Agency Interview Type : Both Phone and In Person Description: Working with an enterprise application architect in alignment with the devel.... (This job is for - ETL KPIs Analytics Jobs in NJ Trenton Architect - (in Trenton, NJ))    KPIs job openings in CA Jobs List Product Owner - 65961 Create date: 18-Aug-2020 Candidate must be our W2 Employee. Candidate must be local : Yes Job Description : The Role This position is for a Product Manager/Product Owner for the Investment & Fiduciary Services (IFS#2) scrum team. The product owner is responsible for the scrum team backlog and negotiates priority, sets product vis.... (This job is for - KPIsStakeholders Jobs in CA SF Consultant - (in SF, CA)) Product Owner - 64848 Create date: 09-Jul-2020 Note : Interview times Monday 7/13 Candidate must be our W2 Employee. Candidate must be local : Yes Job Description : The Role The product owner is responsible for the scrum team backlog and negotiates priority, sets product vision and goals, and works with stakeholders directly. Assists in developing and.... (This job is for - KPIs Stakeholders Jobs in CA SF Consultant - (in SF, CA)) Technical Product Manager - 43538 Create date: 14-Feb-2019 Candidate must be your W2 Employee. We should submitt only GC, GC EAD, L2 EAD, H4 EAD and Citizen. Job Description : We are looking for a Sr. Product Manager to join as a founding team member of an exciting new product that will be delivered to tens of millions of our international market customers. This is an oppor.... (This job is for - KPIs UI UX Engineering Jobs in CA Sunnyvale Manager - (in Sunnyvale, CA)) Splunk Engineer - 39003 Create date: 01-Oct-2018 Candidate must be our own W2 Employee Job Description : Splunk Engineer * Develop integration algorithm to ingest data into SPLUNK and provide dashboard to view the operation metrics. * Design, engineer, configure, troubleshoot and administer the Splunk platform <.... (This job is for - Splunk KPIs Dashboards Jobs in CA Fremont Engineer - (in Fremont, CA)) (Manager: KPIs, Jira, Dashboards, Agile Experience Implementing Applicatio in San Francisco, CA)

Featured Jobs Budgeting Office Consultant (Jobs in Harrisburg, Pennsylvania) PMP Manager (Jobs in Atlanta, Georgia) Javascript Developer (Jobs in Tucker, Georgia) Architecture - - Specialist (Jobs in Raleigh, North Carolina) Typography Power Consultant (Jobs in Nashville, Tennessee) - Consultant (Jobs in Bismarck, North Dakota) SSIS JAVA Analyst (Jobs in Richmond, Virginia) TSOISPF Specialist (Jobs in Columbus, Ohio) Integration IT Specialist (Jobs in Columbus, Ohio) API CI Developer (Jobs in Richmond, Virginia)