KPIs Administration Manager (Jobs in Baltimore, MD)   Requirement id 115016 Job title Manager Job location in Baltimore, MD Skills required KPIs, Information Security Experience, Administration, Open Date 12-Mar-2021 Close Date Job type Contract to Hire Duration 12 Months Compensation DOE Status requirement not found Job interview type ---    Email Recruiter: coolsoft Job Description Manager: KPIs, Information Security Experience, Administration, Candidate must be our W2 Employee. We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. Job Description: The Call Center Manager will oversee the call center that provides information to the public on how to access COVID-19 services as well as coordinating notification of test results. This includes oversight of a team of call center staff, ensuring the highest levels of quality oversight and professional communication, and close coordination with other units within the COVID program including testing, case investigation and outbreak investigation. The Scope of This Position Includes: Management and oversight of call center staff and functions Ensuring that accurate and up to date information is provided to the public on COVID-19 services available 24/7 Ensuring that COVID-19 test results are provided to clients in a rapid, professional manner Ensuring that data is routinely and accurately collected in the COVID Link platform Duties: Plans, directs and administers the activities of the COVID-19 call center in developing long-range goals, obtaining funds, organizing activities and supervising staff. Develops, implements and recommends changes in COVID policies and procedures; interprets policies and procedures for others. Writes reports and memorandums for consideration and approval by superiors and others recommending revisions in protocols concerning the call center Remain up to date on the latest information on COVID-19 and the platform of service options; routinely disseminate and inform call-center personal who provide information to the Supervise and monitor call-center staff and ensure the quality and accuracy of information provided; ensure information is presented in a professional, client-friendly manner. Maintain adequate staffing to ensure a 100% response rate. Coordinate communication of test results from the online COVID Link platform; ensure results are conveyed to clients quickly and accurately Coordinate with case investigation and outbreak investigation teams Ensure information in the online COVID Link platform remains accurate and up to date Understanding of the process of resulting of medical tests from a variety of lab vendors Designs data collection forms; collects and analyzes data to determine status of call center activities; develops procedures for addressing problems; participates in the implementation of new procedures Evaluates program activities to determine effectiveness and to ensure achievement of objectives. Required Knowledge, Skills, and Abilities: Knowledge of the principles and techniques of administration. Knowledge of community health problems. Knowledge of basic federal grant procedures. Ability to plan, organize, implement and administer a health program. Ability to make budget recommendations and control expenditures. Ability to write grants. Ability to develop and install program procedures. Ability to evaluate program effectiveness. Ability to deal with program recipients, community groups and representatives of public and private agencies. Administrative ability.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 115016 while calling.   Other jobs in MD: Annapolis (1), Baltimore (34), Baltimore Maryland (1), Beltsville (3), Downtown Baltimore (1), Elkridge (1), Frederick (2), Hanover (1), North Baltimore (2), Owings Mills (1), Rockville (1), Sparks (2), Timonium (4), Woodlawn (7),    KPIs job openings in other states Jobs List Case Management Solution Project - 62716 - NSP Create date: 13-May-2024 No of Submissions : 1 Start date : 07/01/2024 End date : 12/31/2025 Submission deadline : 05/24/2024 Client info : PSRB Oregon Description : The PSRB aims to replace its current Case Management System (CMS) with a modernized and se.... (This job is for - CMS KPIs Jobs in OR Portland Consultant - (in Portland, OR)) JIRA Product Administrator - 62103 Create date: 29-Jan-2024 Start date : 02/26/2024 End date : 03/01/2026 Submission deadline : 02/09/2024 Client info : NeDHHS Note : * Candidates do not need to be local. They can work remotely. Description : DHHS is seeking to hire a Work Management.... (This job is for - KPIs Jobs in NE Lincoln Administrator - (in Lincoln, NE)) ND Medicaid Enterprise Systems Integrator-325-23-415-023 Create date: 15-May-2023 start date : April 8, 2024 submission deadline : September 1, 2023, at 12:00pm C.T. client info : Human Services, Department of Description : STATE is soliciting proposals for a Technical Systems Integrator to implement a SIP that will be utilized by DHHS in .... (This job is for - CMS KPIs Jobs in ND Bismarck Consultant - (in Bismarck, ND)) Workfront Product Administrator - 59431 Create date: 24-Oct-2022 start date: 11/14/2022 End date: 11/13/2024 submission deadline: 10/28/2022 client info : NeDHHS Note: * Candidate must be local or willing to commute or relocate : No preference * Additional Location Details (City, State) : Candidates do not need to be local. They can work re.... (This job is for - KPIsJira Jobs in NE Lincoln Administrator - (in Lincoln, NE)) NJDOL-Senior Consultant 3 - Sr Ent Data Architect (591803) Create date: 21-Apr-2022 Start date : 04/04/2022 End date : 09/30/2022 Submission deadline : 04/27/2022 Client info : LWD Agency Interview Type : Both Phone and In Person Description: Working with an enterprise application architect in alignment with the devel.... (This job is for - ETL KPIs Analytics Jobs in NJ Trenton Architect - (in Trenton, NJ))    KPIs job openings in MD Jobs List PMO Specialist - 63471 Create date: 21-May-2020 Candidate must be local : Yes We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. Job Description : Junior Project Management Specialist Project Details: This candidate will support a large initiative for the State of Maryland, supporting the integration of several Health & Human Ser.... (This job is for - KPIs Jobs in MD Linthicum Specialist - (in LINTHICUM, MD)) (Manager: KPIs, Information Security Experience, Administration, in Baltimore, MD)

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