LAN WAN Customization Tracking Troubleshoot REPAIR DESKTOP LEVEL COMPUTER PROBLEMS Pr   Requirement id 133277 Job title Specialist Job location in New Castle, DE Skills required LAN, WAN, Customization, Tracking Troubleshoot REPAIR DESKTOP LEV Open Date 20-Apr-2022 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: LAN, WAN, Customization, Tracking Troubleshoot REPAIR DESKTOP LEV Start Date:05/16/2022 End Date:05/16/2023 Submission Date: 4/26/2022 Client Info:11-03-00: DTI- OPERATIONS OFFICE Description: The primary function of this position is to troubleshoot, resolve and manage tier 1, IT support issues over the phone. This position is customarily a first shift position, but the candidate must be willing to other shifts as needed. Initially this will be a remote support position, the candidate must have access adequate access to the internet and an appropriate workspace to work effectively. The technician will be provided the necessary hardware to perform the required duties. If at some point, the candidate will be required to report on site. This role will be based in Dover DE. Years of Relevant Experience: 2 to 4 years of helpdesk and/or desktop experience. Preferred Education: A+ Certification and Network + Certification or demonstrated equivalent. Role Description: - 95 % Support, by phone. - Specialists perform basic troubleshooting of network connectivity and infrastructure issues. -Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues. - Basic troubleshooting of LAN/WAN issues -Remote troubleshooting of desktop issues -Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now) - Assess, report and communicate between all parties for problem resolution (including, but not limited to, field support deployment). - Proactive responsiveness to time sensitive issues. -Escalate complex issues as necessary -This is a diverse business process environment that requires independent critical thinking. The Desktop Support Specialist provides day to day help desk support for the customer base of the Department of Technology and Information (DTI). Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures. Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents. Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities. Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities. Responsible for logging incidents and problem resolution activities into a computerized tracking system. Responsible for maintaining a robust and accurate knowledge base repository. Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support. Responsible for generating help desk related performance statistics, as required.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 133277 while calling.   Other jobs in DE: Dover (1), Wilmington (3),    LAN job openings in other states Jobs List Senior Security Architect - 452 Create date: 21-Nov-2024 No of submissions: 1 Start date : 12/9/2024 End date : 6 months from start date Submission deadline : 11/29/2024 Description: Senior Security Architect. Secures enterprise information by determining security requirements; planning, implementing, and testing security systems; preparing sec.... (This job is for - LAN Jobs in MI Pontiac Architect - (in Pontiac, MI)) DOC - Exception (743733) Create date: 05-Sep-2024 Start date : 09/03/2024 End Date : 06/30/2025 Submission deadline : 09/22/2024 Client Info : DOC Description : ------------------------------------------------------ ***This requisitions PO is funded through 6/30/25, so use that date in the RTR. Contract end date is dependent on the final sched.... 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(This job is for - LAN Supervision Healthcare Jobs in TN Nashville Consultant - (in Nashville, TN)) IT NETWORK ENGINEERING - 11325-1 Create date: 06-Aug-2024 No of Submissions : 2 Start date : 09/3/2024 Submission deadline : 8/13/2024 Client Info : Department of Probation, Parole, and Pardon Services Note: Q) INTERVIEW PROCESS (who will conduct i/v, phone or in-person, how many rounds of i/vs)? A) INTERVIEW WILL BE CONDUCTED BY PHONE AND/.... (This job is for - LANWAN Jobs in SC COLUMBIA Engineer - (in Columbia, SC))     (Specialist: LAN, WAN, Customization, Tracking Troubleshoot REPAIR DESKTOP LEV in New Castle, DE)

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