LAN WAN Developer Protocols CCNP Network Admin IT Professional Engineer (Jobs in B   Requirement id 49480 Job title Engineer Job location in BERKELEY LAKE, GA Skills required LAN, WAN, Developer, Protocols CCNP Network Admin IT Professi Open Date 02-Nov-2015 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Engineer: LAN, WAN, Developer, Protocols CCNP Network Admin IT Professi NOTE : Start Date : 11/09/2015 End Date : 04/29/2016 Submission Deadline : 11/06/2015 Client Info : COMSYS Description: Sr. Telecom Engineer will provide second level/ advance support services, build enhanced rapport, and assist Global end users with LAN, WAN, Wireless, Security, and Telephony support. This role will be responsible for monitoring, configuring, supporting, and troubleshooting WAN routing, LAN switching, WiFi, IP Telephony, video conferencing, and security infrastructure.. KEY MEASUREMENT: Provide enterprise level support for Global end users via direct contact, phone, e-mail, IM and web portal. Work with all levels of personnel from Executive Staff to Field Service Support to troubleshoot, and resolve basic to complex technical and non-technical end user customer questions for all LAN, WAN, Wireless, Security, and Telephony support. Work with minimal supervision on advanced technical or unusual support problems, recognizing when to escalate unresolved issues to the appropriate channels. Exercise good judgment by involving management in resolving customer issues as necessary. Troubleshoot hardware and service problems and facilitate carrier support calls as necessary. Respond to customer/end user requests via e-mail, phone, IM or web portal in a timely manner. Actively engage in continuous improvement recommending content, solutions or alternative processes that may improve the customer experience or our operational efficiencies. Adhere to Telecommunications Operations Policies and Procedures FUNCTIONAL KNOWLEDGE: Expert knowledge of network operating systems, IP, telephony, routing protocols, LAN switching, wireless LANs, video conferencing, firewalls, VPN, security appliance, etc. Experience troubleshooting hardware including but not limited to: Servers, Wireless handheld products (Blackberry, IPhone, IPad, Droid), PC and laptop connect wireless devices. Ability to perform advanced routing and switch changes such as VLANs, IP, EIGRP, BGP, QOS, dial peers, access lists. Ability to perform advanced user and phone administration in Cisco Call Manager. Troubleshoot gateways, dial plan, VM, IM, T1, SIP, FXS, FXO, Call center issues Advanced knowledge of network monitoring and familiarity with Solarwinds Advanced knowledge of IP routing, sub-netting, and management Ability to perform advance network troubleshooting using tools such as ping, traceroute, wireshark, and telnet Ability to configure DHCP scopes and DNS entries Ability to work with remote vendors and smart hands to assist in advanced troubleshooting process Advanced knowledge of Windows operating system particularly with network connectivity Knowledge of basic security practices such as VPN and FW rules. Able to submit basic FW rule requests to third party FW management Ability to troubleshoot WAN circuits, BGP, EIGRP, DMVPN, and submit tickets to WAN Management vendor Advanced knowledge of telephony circuits such as POTS, T1, E1, PRI, BRI Ability to run and interpet debug traces on routing, switching and telephony equipment. Knowledge and understanding of telecommunications principles. Working knowledge of provider network and standards platforms. Ability to rapidly comprehend the functions and capabilities of new trends and technologies QUALIFICATIONS AND EXPERIENCE : Bachelors or Associate degree Cisco CCNP-Routing and Switching certification at minimum, Network+ certification Cisco CCNP-Voice or ability to achieve certification with 6 months Ability to achieve advanced certifications in telephony, wireless, and security 5 - 8 years experience in telecom/network management Previous experience with provider portals and preferable help desk ticketing softwar   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 49480 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4),    LAN job openings in other states Jobs List DOC - Exception (743733) Create date: 05-Sep-2024 Start date : 09/03/2024 End Date : 06/30/2025 Submission deadline : 09/22/2024 Client Info : DOC Description : ------------------------------------------------------ ***This requisitions PO is funded through 6/30/25, so use that date in the RTR. Contract end date is dependent on the final sched.... 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