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LAN WAN Developer Protocols CCNP Network Admin IT Professional Engineer
(Jobs in B
 
Requirement id 49480
Job title Engineer
Job location in BERKELEY LAKE, GA
Skills required LAN, WAN, Developer, Protocols CCNP Network Admin IT Professi
Open Date 02-Nov-2015
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Engineer: LAN, WAN, Developer, Protocols CCNP Network Admin IT Professi

NOTE :
Start Date : 11/09/2015
End Date : 04/29/2016
Submission Deadline : 11/06/2015

Client Info : COMSYS

Description:
Sr. Telecom Engineer will provide second level/ advance support services, build enhanced rapport, and assist Global end users with LAN, WAN, Wireless, Security, and Telephony support. This role will be responsible for monitoring, configuring, supporting, and troubleshooting WAN routing, LAN switching, WiFi, IP Telephony, video conferencing, and security infrastructure..

KEY MEASUREMENT:
Provide enterprise level support for Global end users via direct contact, phone, e-mail, IM and web portal.

Work with all levels of personnel from Executive Staff to Field Service Support to troubleshoot, and resolve basic to complex technical and non-technical end user customer questions for all LAN, WAN, Wireless, Security, and Telephony support.

Work with minimal supervision on advanced technical or unusual support problems, recognizing when to escalate unresolved issues to the appropriate channels. Exercise good judgment by involving management in resolving customer issues as necessary.

Troubleshoot hardware and service problems and facilitate carrier support calls as necessary.

Respond to customer/end user requests via e-mail, phone, IM or web portal in a timely manner.

Actively engage in continuous improvement recommending content, solutions or alternative processes that may improve the customer experience or our operational efficiencies.
Adhere to Telecommunications Operations Policies and Procedures
FUNCTIONAL KNOWLEDGE:
Expert knowledge of network operating systems, IP, telephony, routing protocols, LAN switching, wireless LANs, video conferencing, firewalls, VPN, security appliance, etc.

Experience troubleshooting hardware including but not limited to: Servers, Wireless handheld products (Blackberry, IPhone, IPad, Droid), PC and laptop connect wireless devices.
Ability to perform advanced routing and switch changes such as VLANs, IP, EIGRP, BGP, QOS, dial peers, access lists.
Ability to perform advanced user and phone administration in Cisco Call Manager. Troubleshoot gateways, dial plan, VM, IM, T1, SIP, FXS, FXO, Call center issues
Advanced knowledge of network monitoring and familiarity with Solarwinds
Advanced knowledge of IP routing, sub-netting, and management
Ability to perform advance network troubleshooting using tools such as ping, traceroute, wireshark, and telnet
Ability to configure DHCP scopes and DNS entries
Ability to work with remote vendors and smart hands to assist in advanced troubleshooting process
Advanced knowledge of Windows operating system particularly with network connectivity
Knowledge of basic security practices such as VPN and FW rules. Able to submit basic FW rule requests to third party FW management
Ability to troubleshoot WAN circuits, BGP, EIGRP, DMVPN, and submit tickets to WAN Management vendor
Advanced knowledge of telephony circuits such as POTS, T1, E1, PRI, BRI
Ability to run and interpet debug traces on routing, switching and telephony equipment.

Knowledge and understanding of telecommunications principles.

Working knowledge of provider network and standards platforms.

Ability to rapidly comprehend the functions and capabilities of new trends and technologies

QUALIFICATIONS AND EXPERIENCE :
Bachelors or Associate degree
Cisco CCNP-Routing and Switching certification at minimum, Network+ certification
Cisco CCNP-Voice or ability to achieve certification with 6 months
Ability to achieve advanced certifications in telephony, wireless, and security
5 - 8 years experience in telecom/network management
Previous experience with provider portals and preferable help desk ticketing softwar
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 49480 while calling.
 
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(Engineer: LAN, WAN, Developer, Protocols CCNP Network Admin IT Professi in BERKELEY LAKE, GA)
     
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