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LAN MS Windows Network Services MS Office Web Browsers Documentation Consultant
 
Requirement id 111569
Job title Consultant
Job location in Waterbury, CT
Skills required Written And Verbal Communication Skills, Computer Hardware, LAN, MS Windows Network Services MS Office We
Open Date 12-Nov-2020
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Written And Verbal Communication Skills, Computer Hardware, LAN, MS Windows Network Services MS Office We

start date:01/01/2021

End date:06/30/2021

submission deadline:12/1/2020

client info : CT DOC


Note:

** The project requires one full-time level 1 Computer Technician (help desk /LAN technician) min rate $12.50 max $51.50


Description:

Desktop Services:

• Diagnose and resolve personal computer, laptops and phone problems;

• Diagnose simple software problems;

• Build and deploy tablets and laptops including configuring user specific settings;

• Install new software releases of simple to moderate complexity;

• Manage Active Directory user accounts;

• Manage agency copiers/printers;

• Implement security protocols on computer hardware;

• Assists end users in resolving hardware and software issues in person or by fielding telephone calls and email communication.


Network Services(wired and wireless):

• Provide first level support for network connectivity or related network issues;

• Assist with, diagnosis and resolve simple network problems;

• Assist with the configuration of network components;

• Assist BOPP in updating network and adding end users to such network

• Perform related duties as required.

Miscellaneous:

• Assist in Video Teleconferencing equipment installation and deployment.

• Update / maintain conference room technology on a weekly basis;

3. SCOPE OF WORK:

Number of Consultants needed

The project requires one full-time level 1 Computer Technician (help desk /LAN technician)

Required Skills/Experience:

All applicants for this Statement of Work must have a minimum of 2 years of experience in computer hardware/software/LAN network installation and troubleshooting. Please indicate knowledge and experience related to these areas on résumés.

• Expert in building laptops, tablets, desktops with MS Windows 10 operating system

• Proven record installing and troubleshooting software in Windows environment: MS Office, Web browsers, end user equipment such as printers (Toshiba, HP) and scanners (Fujitsu, HP)

• Proven record working with wired and wireless LAN networks, CAT5 – CAT6 cabling, network drivers installation and troubleshooting, connecting new users to the domain

• Basic knowledge of teleconferencing using MS Teams and ZOOM

• Ability to document, track and monitor end user problems to facilitate a timely resolution

• Good written and verbal communication skills with ability to provide extensive documentation as needed

• Strong experience writing documentation

• Strong ability to work with staff of varying skill levels (executive, technical and non-technical)

Nice to Haves:

• A+ Certification
• CCNA Certification


The consultant(s) will:

Maintain project communications

Comply with BOPP/DOC policies and procedures

Review and provide feedback on measurable and achievable
deliverables daily; review timelines with the project manager

Provide daily status on the deliverables for the day

Work with team members to facilitate technical sessions

Address and/or escalate issues or risks to deliverables in a timely manner to prevent delays in schedules

Use the BOPP/DOC-supplied shared site to store and collaborate on project documentation

Be responsible for reviewing project tasks, schedules, and resources and make changes or additions, as appropriate; measuring and evaluating progress against the Project Management Plan (PMP) with BOPP

Address and resolve deviations from the PMP
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 111569 while calling.
 
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(Consultant: Written And Verbal Communication Skills, Computer Hardware, LAN, MS Windows Network Services MS Office We in Waterbury, CT)
     
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