LAN ETG Support Model ITIL Six Sigma Networking Trouble Shooting PC Analyst (Job   Requirement id 17102 Job title Analyst Job location in Brookfield, WI Skills required LAN, Hardware And Software Support, Customer Service, ETG Support Model ITIL Six Sigma Network Open Date 21-Jan-2014 Close Date Job type Contract to Hire Duration 2 Months Compensation DOE Status requirement --- Job interview type Phone Screening    Email Recruiter: coolsoft Job Description Analyst: LAN, Hardware And Software Support, Customer Service, ETG Support Model ITIL Six Sigma Network ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays This position provides quality support with a high degree of customer service, technical expertise, and timeliness. The team works directly with internal customers to provide ?front line? technical support for LAN related issues as defined by department objectives, conducting initial problem determination and escalating problems that cannot be resolved to other areas within Fiserv for technical support. The position requires excellent verbal and communication skills to support communication to associates and the management team. The Brookfield Helpdesk team receives 700-900 calls a month from associates for assistance with computer related issues. The upcoming move to the Enterprise Exchange 2010 system and move of workstations/file & print services/etc. to the Enterprise domain will increase the call volume to this team. The position is critical to ensure services levels are met. This position is responsible for answering calls to the Brookfield Helpdesk team line, responding to events, providing 1st line hardware/software support on issues related to Brookfield hosted desktops/laptops. Proficiency with computers and related office equipment. Excellent customer service with strong verbal and written communications skills required. Proven ability to analyze and resolve problems with attention to detail. Communicate daily with Fiserv associates conducting first level analysis, diagnosis and resolution of operating problems associated with hardware and the interaction of supported software in a LAN environment. Responsible for client satisfactions with the resolution of these problems. Research, resolve, and respond to questions received via telephone calls and emails in a timely manner in accordance with ETG standards. Attend on-going training to achieve level of technical skill needed to solve more complex problems. Meet the individual customer service call volume and quality expectations. Participate in continuous process improvement in order to improve service, reduce costs, and improve quality. Perform and complete other duties as assigned. Understanding the Desktop Support and ETG support model and organization, learn tools, escalation processes, and documentation standards for events. Altiris, Facets, Remedy, McAfee AV/Encryption and Bomgar. High School Diploma is required. Proficiency with computers and related office equipment. Excellent customer service with strong verbal and written communications skills required. Proven ability to analyze and resolve problems with attention to detail. ITIL and/or Six Sigma understanding. Strong Knowledge of Microsoft Active Directory, PC support, phone support, networking and troubleshooting skills.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 17102 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),    LAN job openings in other states Jobs List DOC - Exception (743733) Create date: 05-Sep-2024 Start date : 09/03/2024 End Date : 06/30/2025 Submission deadline : 09/22/2024 Client Info : DOC Description : ------------------------------------------------------ ***This requisitions PO is funded through 6/30/25, so use that date in the RTR. Contract end date is dependent on the final sched.... 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