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LAN ACD VOIP IVR Configuration Engineer
(Jobs in Madison, WI)
 
Requirement id 53232
Job title Engineer
Job location in Madison, WI
Skills required LAN, Network Administration, VoIP Network Architecture, ACD VOIP IVR Configuration
Open Date 27-Apr-2016
Close Date
Job type Contract
Duration 2 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Engineer: LAN, Network Administration, VoIP Network Architecture, ACD VOIP IVR Configuration

Start Date :05/09/2016
End Date :06/30/2016
Submission Deadline :05/03/2016
Description :

Principally responsible for installing networking technologies and supporting networks. Assesses existing network configurations and makes recommendations based on product specifications. Configures equipment and software to meet business needs, trains others on the solution, and documents the solution for ongoing support. Functions as part of a team on larger projects, or individually provides the services on support visits or smaller projects. Provides technical support and assists with the design of network solutions. Requires experience in the technical services and support field as well as experience in network administration (DHCP, DNS, routers, firewall, etc.). Network Engineer capabilities with 8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

*****This position is responsible for working with DET and the vendor to design and implement migration strategies for DET customers to move from the existing Oracle Contact Center Anywhere ACD platform to the new Genesys ACD platform. This individual is responsible for supporting both applications throughout the life cycle of the project, and requires work experience in the design, deployment and support of large, distributed contact center environments including call routing, call reporting and experience with contact center applications such as call recording and workforce management.

Knowledge and experience providing technical services and support to applications and networks that employ ACD concepts and technologies, and telephony concepts and technologies including analog, TDM and SIP is required. Knowledge and experience is also

required in configuring and managing voice gateways that interface with TDM circuits such as T1 PRIs and T1 CAS circuits. Knowledge and experience with SIP circuits that are managed using session border controllers, including hardware and software conferencing, DSP farms, dial peer configurations, and SIP user agents and their end points including SIP soft phones, RTP streams in transit, and UDP and TCP sockets and port ranges is also required.

Knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, CIM, SIP Server, HA architecture, Multi-Channel Routing, and Web Chat is necessary. The candidate should be familiar with products including Genesys Voice Platform (GVP), SIP-Server, T-Server, Genesys Routing, IVR, Genesys Composer, Configuration Manager, Genesys Framework, Genesys Administrator, and Genesys Eservices.

Genesys Certified Associate (GCA), Genesys Certified Professional (GCP) or Genesys Certified Professional Developer (GCD8) is preferred. Database knowledge and familiarity with MS SQL server 2012 is desired. *****
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 53232 while calling.
 
Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),
LAN job openings in Madison, WI
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Project Manager - 2
Create date: 20-Jun-2016
Start Date :07/11/2016
End Date :06/30/2017
Submission Deadline :07/07/2016
Description :

Designs, plans, and coordinates work teams. Follows standard project management industry practices such as the PMIs framework. Understands business and technical objectives of a project and works closel.... (This job is for - LAN Jobs in WI Madison Manager - (in Madison, WI))

Network Engineer - 1
Create date: 27-Apr-2016
start date :05/9/2016
end date :06/30/2016
submission deadline :05/3/2016
description:

Principally responsible for installing networking technologies and supporting networks. Assesses existing network configurations and makes recommendations based on product specifications. Configures equipment and software to meet busine.... (This job is for - LAN ACD VOIP Jobs in WI Madison Engineer - (in Madison, WI))

Project Manager - 2
Create date: 26-Feb-2016
Note:
Start date : 3/14/2016
End date : 6/30/2016
Submission deadline: 3/3/2016
Description:

Designs, plans, and coordinates work teams. Follows standard project management industry practices such as the PMIs framework. Understands business and technical objectives of a project and works closely with.... (This job is for - LANFirewalls Jobs in WI Madison Manager - (in Madison, WI))

Project Manager - 2
Create date: 24-Nov-2015
Note: Start Date : 12/14/2015
End Date : 06/30/2016
Submission Deadline : 12/01/2015
Client Info : State of WI

Description:

Designs, plans, and coordinates work teams. Follows standard project management industry practices such as the PMIs framework. Understands bu.... (This job is for - LAN Jobs in WI Madison Manager - (in Madison, WI))

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Note: Start Date : 11/02/2015
End Date : 06/30/2016
Submission Deadline : 8:00 AM on Friday, October 23rd, 2015.
Client Info : State of WI
Description:
Job Description
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Description :
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* Position Location : On Site

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* Position Location : On Site

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FISVJP00008957 - ETG - Help Desk Analyst
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** Can submit only Green Card and Citizens

** Can submit at higher rate

*** Over Time is paid at 1.420 times
OT - Extra Hours on Weekdays and Saturdays

*** Double Time is paid at 2.0 times
DT - Hours worked on Sundays

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(Engineer: LAN, Network Administration, VoIP Network Architecture, ACD VOIP IVR Configuration in Madison, WI)
     
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