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LAN/WAN Desktop Support Analyst
(Jobs in Raleigh, NC)
 
Requirement id 93917
Job title Analyst
Job location in Raleigh, NC
Skills required ITIL Framework, Service Desk, LAN/WAN, Desktop Support
Open Date 17-Jun-2019
Close Date
Job type Contract
Duration 5 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: ITIL Framework, Service Desk, LAN/WAN, Desktop Support

Start Date :07/01/2019
End Date :12/31/2019
Submission Deadline :06/19/2019

Client Info : NCDIT

Description :

Requires excellent customer service skills along with the ability to apply technical knowledge to independently work on routine and complex tasks. Excellent computer, oral and written communication skills including a proficiency in typing and spelling. Previous service desk experience, preferably utilizing the ServiceNow and ITIL framework, is desired. Ability to complete own tasks and manage schedule to meet deadlines while monitoring progress against defined parameters. Complete individually assigned tasks while also working as part of a larger team. Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions. Demonstrates broad working knowledge of varied technology and the inter-relationships of components including active directory, desktop hardware/software, LAN/WAN, and telephony services. Ability to resolve some non-routine problems escalated from lower level technicians using standard troubleshooting techniques or information from research along with the ability to apply technical knowledge and effective communication skills to create information and training materials for users. Apply analytical process to identify or understand recurring problems and recommend solutions. Ability to manage technical projects involving own work and under minimal supervision
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 93917 while calling.
 
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(Analyst: ITIL Framework, Service Desk, LAN/WAN, Desktop Support in Raleigh, NC)
     
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