LANS ACD Troubleshooting Analyst (Jobs in Harrisburg, PA)   Requirement id 10821 Job title Analyst Job location in Harrisburg, PA Skills required LANS, Active Directory, Technical Support, ACD Troubleshooting Open Date 23-Aug-2012 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: Rupesh Sanger Job Description Analyst: LANS, Active Directory, Technical Support, ACD Troubleshooting [Note: Submission Deadline : 08/28/12] [Note: Start Date : 08/27/12 End Date : 06/30/13] Description: Short Description: Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PCs, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems. Complete Description: Tasks include: Receive calls for assistance, elicit information, and perform hardware and software diagnostic procedures including use of utility programs in diagnosis and troubleshooting of IT hardware and software. Refer Tier 2 calls to technical staff via Remedy or service providers Resume or restore mainframe, LAN and user IDs and passwords through RACF or Active Directory Restart or reset local and remote hardware devices using Education: 2 year college degree or equivalent technical study Role Description: All roles specified in HDS 1 - Provide service and preventive maintenance activities on element exchange/baseline products (products with element exchange service and traditional maintenance philosophies; i.e., terminals, printers, personal computers, etc.). Able to diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers. Makes appropriate use of reference publications and diagnostic aids in resolving technical problems. Take active role in suggesting peripheral equipment. Detect and correct equipment errors. Prioritize and schedule own workload. Needs technical assistance on complex problems Assist in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment. Provide accurate and complete answers to general use and administrative environment questions in a timely manner. Implement shared software, such as operating systems, configuration management tools Communicate accurate and useful status updates. Manage and report time spent on all work activities. Follow quality standards. Ability to work in a team environment Complete assigned tasks. Strong communication skills; both written and spoken. Plus the following: Knowledge of system relationships and telecommunications. Application of technical skill to a variety of equipment types. Diagnoses and repairs industry systems products. Perform routine service and repairs on industry system products without assistance. Anticipate and resolve issues specific to the team. Determine time estimates and schedule for own work and resolve issues in a timely manner. Identify and track issues, risks and action items.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 10821 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33),    LANS job openings in other states Jobs List IT - DOT - Voice/Data Engineer 2/VDE2 - 48079 Create date: 02-Aug-2017 Start Date : 08/28/2017 End Date : 06/30/2018 Submission Dead Line : 08/09/2017 Description : ODOT is looking for a Voice Data Engineer (VDE2) for an assignment through all of FY18. This position is a re-post of posting 47239 Please do not submit candidates that were previously submitted. Please s.... (This job is for - LANS WAN Jobs in OH Columbus Engineer - (in Columbus, OH)) LAN Administrator - J-10-656-532 Create date: 22-Mar-2012 [**Note : Dead Line : 03/20/2012**] [Note : Start Date : 04-17-2012 End Date : 10-16-2013] Description : Client is working with a NY State government agency to hire a Office Automation/LAN Administrator for an 18-month assignment. Candidates are expected to verify both mandatory and desirable experie.... (This job is for - LANS Microcomputers Jobs in NY ALBANY Administrator - (in Albany, NY)) Systems Admin - ITS43_SystemsAdministrator_EPS_FY12-002 Create date: 21-Mar-2012 [Note : Submission Deadline : 03/27/2012 05:00PM] [Note : Estimated Hours : 3,250] Scope: This position will require each systems administrator to oversee and assist in the implementation of digital logging recorders (DLR) located at approximately 260 public safety answering points (PSAP) throughout the Commonwealth.... 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