Lansweeper ITSM Remote Desk Top Tools O365 Core Applications Monitoring Peripherals   Requirement id 105621 Job title Consultant Job location in Menands, NY Skills required Helpdesk Support, Service-Oriented Environments, Lansweeper, ITSM Remote Desk Top Tools O365 Core App Open Date 09-Apr-2020 Close Date Job type Contract Duration 24 Months Compensation DOE Status requirement --- Job interview type Phone Screen and Face to Face interview    Email Recruiter: coolsoft Job Description Consultant: Helpdesk Support, Service-Oriented Environments, Lansweeper, ITSM Remote Desk Top Tools O365 Core App Note: * Please be advised responses are due no later than 4/13/20. Responsibilities Are you Tech Terrific, an innovative thinker, and have great interpersonal skills? Are you energetic and enthusiastic, as well as uniquely talented? We have a 24-month project with our client in Menands, NY that requires Help Desk Support, Mid-level Setup/deploy computers with custom images, troubleshot computer software/hardware issues, use inventory tracking system to document computer information. Day-to-Day Tasks include, but not limited to: Duties include, but are not limited to, the following: Respond to all service requests. Use of LanSweeper, ITSM and remote desktop to provide level 2 technical support to over 4,000 DOH staff: monitoring work queues, opening, updating, and closing ITSM Incidents. Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation. Acts as single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products. Installation of desktop hardware / peripherals and printers. Candidate may be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture. Installation of individual software packages, as needed, for all users. Use of imaging software to expedite large equipment roll-out. Support and deployment O365 Pro Plus and Office 2016. Mandatory Qualifications: Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms. 36 – 60 months-Candidate is able to work independently, without assistance. Preferred Qualifications: 36 months experience managing support requests on a Level 2 help desk. 36 Months experience resolving hardware and software issues and troubleshooting Windows 7 applications and OS. 36 months experience utilizing VMware vSphere to support virtual desktops including linked clones. 36 months experience using LanSweeper, Remote Desktop and Active Directory, all three are required. 36 months experience using ITSM service desks. 36 months experience configuring and installing Windows based hardware, peripherals, network printers and thin clients. 36 months experience using CloneZilla to create and apply images. 36 months experience supporting Lotus Notes. 12 months experience with the installation and support of Office 2016 and O365 in an enterprise environment. 12 months experience troubleshooting Windows 10 OS and applications. Languages Must have English Native or bilingual proficiency Additional vendor information Candidates need to meet 60% of the Preferred Qualifications to qualify for the position.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 105621 while calling.   Other jobs in NY: Albany (4), Bethpage (6), BUFALLO (1), Buffalo (6), Commack (4), Commack Long (1), Jericho (5), Long Island (4), Long Island City (2), Manhattan (5), Midtown NYC (1), New York (41), New York City (8), NYC (2),    Helpdesk Support job openings in other states Jobs List VDOT Infrastructure Solutions Architect 4 - (737232) Create date: 29-May-2024 Onsite No of submissions :2 Start date :05/17/2024 End date :06/30/2024 Submission deadline : 6/3/2024 Client info : VDOT * Note : *.Pls NOTE: Role is located in Fairfax, VA - local candidates only due to ON SITE requirement. *If selected, an initial phone screen w.... (This job is for - job Jobs in VA Fairfax Architect - (in FAIRFAX, VA)) NJATSCU Business Systems Consultant 3 Helpdesk (731445) Create date: 20-Mar-2024 Job Title: NJATSCU Business Systems Consultant 3 Helpdesk / Customer Support (731445) Hybrid start date :03/24/2024 End date :07/20/2024 submission deadline : 3/25/2024 client info : Judiciary Description : Position is Hybrid;.... (This job is for - Business Analyst Jobs in NJ Trenton Consultant - (in Trenton, NJ)) NJATSCU Business Systems Consultant 3 Help Desk (728426) Create date: 02-Feb-2024 Hybrid start date :02/11/2024 End date :03/09/2024 submission deadline :2/7/2024 client info :Judiciary Description : Position is Hybrid; 2 Days Onsite, 3 Days Remote. Project will be extended. EXCELLENT written and verbal c.... (This job is for - Business Analyst Jobs in NJ Trenton Consultant - (in Trenton, NJ)) VDOT System Administrator 4 Colonial Heights, (727985) Create date: 25-Jan-2024 Onsite start date :02/05/2024 End date :06/30/2024 submission deadline : 1/30/2024 client info :VDOT Description : *Local Colonial Heights, VA candidates required *ALL interviews conducted ONSITE *100% ONSITE work *assign.... (This job is for - job Jobs in VA ColonialHeights Administrator - (in Colonial Heights, VA)) VDOT System Administrator 3 Salem, VA ONSITE (724533) Create date: 16-Nov-2023 Onsite Start date :12/18/2023 End date :06/30/2024 Submission deadline :11/21/2023 Client info :VDOT Description : *Local Salem, VA candidates required *ALL interviews conducted ONSITE *100% ONSITE work *rotating on-call.... (This job is for - job Jobs in VA Salem Administrator - (in Salem, VA))    Helpdesk Support job openings in NY Jobs List Help Desk Support - 4206 Create date: 07-Oct-2020 Note: * On-site/Remote: On-site * Interview: Phone or video call * Please be advised repsones are due no later than 10/20/20. Responsibilities TVT is a NYS Prime Vendor! Are you a Tech junkie or IT geek? We have a 24-month project with our client in Albany, NY that requires a Help Desk Support,.... (This job is for - ITSM Monitoring Jobs in NY Albany Consultant - (in Albany, NY)) Help Desk Support - 3800 Create date: 03-Jun-2020 Responsibilities Are you a Tech junkie or IT geek? We have a 30-month project with our client in Albany, NY that requires a Help Desk Support, Expert This project will result in deployment, training, and support of TraCS (Traffic and Criminal Software) to over 500 police agencies across the state of New York. This application .... (This job is for - IIS FTP Jobs in NY Albany Consultant - (in Albany, NY)) Help Desk Support - 3410 Create date: 30-Jan-2020 Note: * Please be advised responses are due no later than 2/10/20. Responsibilities Are you a tech & IT geek? We have a 30-month project with our client in Albany, NY that requires a Help Desk Support, Junior Setup/deploy computers with custom images, troubleshoot computer software/hardware issues, use in.... (This job is for - Troubleshooting Training Jobs in NY Albany Consultant - (in Albany, NY)) (Consultant: Helpdesk Support, Service-Oriented Environments, Lansweeper, ITSM Remote Desk Top Tools O365 Core App in Menands, NY)

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