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MCSA ITIL ODBC MS Access MCSE SharePoint 2010 Developer
(Jobs in NEAtlanta, GA)
 
Requirement id 87163
Job title Developer
Job location in Neatlanta, GA
Skills required MCSA, ITIL, ODBC, MS Access MCSE SharePoint 2010
Open Date 10-Jan-2019
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Developer: MCSA, ITIL, ODBC, MS Access MCSE SharePoint 2010

Start Date :01/18/2019
End Date :07/18/2019
Submission Deadline :01/16/2019
Client Info : GaDCA
Description :


Reporting to the IT Infrastructure Manager, Helpdesk Representative is a member of the IT Infrastructure Team that identifies, plans, designs, delivers, operates and controls Tier I and Tier II services offered at the Department of Community Affairs (DCA). The IT Infrastructure Services Team is seeking an experienced, self-motivated Helpdesk Representative with demonstrated competence and thought leadership capability to contribute toward the success of our business operations and improvement initiatives. The Helpdesk Representative is responsible for effectively provisioning, configuring, installing, operating, documenting, maintaining, monitoring and reporting of systems hardware, software and related infrastructure performance.

Primary Responsibilities:

Under supervision, assists clients with Tier I issues and Tier II support for issues beyond their subject matter expertise. Work and communicate with state employees, internal clients, to provide information and services targeted to meet client expectations. Analyze information to determine nature and extent of client requirements and concerns. May serve as liaison between clients and technical staff in implementation and development of business process automation. Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations. Responds to internal and external client concerns regarding the web site. Receives additional training as required, to gain full proficiency and experience in all areas. May perform clerical duties in support of the unit. Provides information to answers to inquiries from external clients regarding all aspects of specific program area of unit.

Provide on-line helpdesk services for all users, to identify and resolve IT operational issues. Provided documented service procedures for all resolutions.
Provide end user support (including IT Incident, Problem, or Request Tickets) for all end user-based systems (e.g., business and/or custom applications, devices). ?
Demonstrate experience designing, installing and supporting workstations, and agency IT systems environment containing a blend of Windows Servers 2008-2012, Windows workstations, LAN, VPN, O365 E5, Microsoft SharePoint, Active Directory, VOIP, business and custom applications.
Demonstrate experience installing and supporting one or more recent Microsoft enterprise level products (Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, System Center suite, SharePoint 2010 or newer, etc.).
Perform printer installations and toner replacement activities.
Proactively provide KPI reports, and documentation on systems / application operations.

Minimum Qualifications:

Incumbent shall possess High school diploma or GED and 1 year of experience handling clients, questions, complaints, and/or providing information. Bachelors Degree from an accredited college or university in a computer related field – i.e. Computer Information Systems or Computer Science is a plus.
Demonstrate excellent interpersonal, oral and written communication skills.?
Microsoft MCSE and/or MCSA certification preferred.
Demonstrated experience working in ITIL Service Management organization is a plus.

Additional Skills:

Technically competent with knowledge of systems management, development and implementation methods and infrastructure.
Demonstrated experience working in ITIL Service Management organization is a plus. CCNA (Cisco Certified Network Associate).
Good problem solving skills required.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 87163 while calling.
 
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(Developer: MCSA, ITIL, ODBC, MS Access MCSE SharePoint 2010 in Neatlanta, GA)
     
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