MS Office Bachelors Degree Child Welfare Experience Analyst (Jobs in Atlanta, GA   Requirement id 143560 Job title Analyst Job location in Atlanta, GA Skills required Helpdesk Support, MS Office, Customer Service, Bachelors Degree Child Welfare Experienc Open Date 26-Sep-2023 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Helpdesk Support, MS Office, Customer Service, Bachelors Degree Child Welfare Experienc Remote start date :10/30/2023 End date :06/30/2024 submission deadline :09/29/2023 client info :DHS Description : Qualifications and Education Requirements • Bachelors degree in related field AND Five (5) years of experience in Information Technology help desk support to work with child welfare staff to provide technical and non-technical/application support. • Requires good troubleshooting & problem-solving skills. • Must have strong communication & customer service skills with excellent phone presence. • Must be dependable, accountable, quick learner with a good technical aptitude. • Must be detailed oriented for note taking within ticketing system. Job Duties • Answer inbound calls, chat & emails from customers needing assistance. • Provides technical assistance to both internal and external customers for tier one issues. • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. • Provide prompt and accurate feedback to customers. • Clearly and thoroughly document requests for assistance in ticket management system, and track incidents through to resolution/escalation • Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner. • When necessary, summarize complex product issues succinctly and completely for escalation to Tier 3 support. • Update knowledge base and documentation with technical and issue resolution. Preferred Qualifications • Five (5) years of experience as a help desk support analyst. • Strong customer service orientation. • Excellent listening, interpersonal, written, and oral communication skills. • Excellent administrative, triaging, and time management abilities. • Highly self-motivated and directed. • Experience working in a team-oriented, collaborative environment. • Experience with Jira or ServiceNow   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 143560 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Helpdesk Support job openings in Atlanta, GA Jobs List DECAL Help Desk Support Specialist 1 (700397) Create date: 03-Feb-2023 start date : 02/27/2023 End date : 06/30/2023 submission deadline : 02/08/2023 client info : DECAL-IT Note : * Onsite * Interview Type : In Person Only Description : Under direct supervision, provides assistance to .... (This job is for - Jobs in GA Atlanta Consultant - (in Atlanta, GA)) GA-DHS - ID Analyst (634557) Create date: 14-Aug-2020 Start Date : 08/31/2020 End Date : 06/30/2021 Submission Deadline : 08/21/2020 Client Info : DHS Note: * Interview Type : Either Web Cam or In Person * This is not a technical support position. Also, the position is temporarily remote due to Covid-19. *.... (This job is for - Spreadsheet Jobs in GA Atlanta Analyst - (in Atlanta, GA)) GDOT - IT Applications Support Specialist 1 (633139) Create date: 21-Jul-2020 Start Date : 08/17/2020 End Date : 06/30/2021 Submission Deadline : 08/04/2020 Client Info : GDOT - IT App Note: * Interview Type : Either Web Cam or In Person Description : Job Summary: Under direct supervision, provides management informa.... (This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA)) Team Lead - 54536 Create date: 27-Feb-2019 Start Date :03/08/2019 End Date :10/08/2019 Submission Deadline :03/01/019 Client Info : GaDCA HelpDesk Manager/Lead A true help desk professional who associates with professional Help Desk organizations Lead the formation and execution of ser.... (This job is for - job Jobs in GA Atlanta TeamLead - (in Atlanta, GA)) Help Desk Support - 54342 Create date: 03-Jan-2019 Start Date :01/14/2019 Submission Deadline :01/11/2019 End date :07/15/2019 Client Info : Ga Dept of Public Safety Description Provides computer hardware and software support to end users on a variety of issues. Identifies, researches, and resolves technical pro.... (This job is for - Research Jobs in GA Atlanta Developer - (in Atlanta, GA))    Helpdesk Support job openings in other states Jobs List ABC - Operations Support Analyst (752390) Create date: 10-Dec-2024 No of Submissions : 2 Start date : 01/13/2025 End Date : 06/30/2025 Submission deadline : 12/13/2024 Client Info : ABC Note: * Agency Interview Type : In Person Only * Hybrid Description : **There IS available parking at this facility for contr.... (This job is for - job Jobs in VA Mechanicsville Analyst - (in Mechanicsville, VA)) VDOT Infrastructure Solutions Architect 4 - (737232) Create date: 29-May-2024 Onsite No of submissions :2 Start date :05/17/2024 End date :06/30/2024 Submission deadline : 6/3/2024 Client info : VDOT * Note : *.Pls NOTE: Role is located in Fairfax, VA - local candidates only due to ON SITE requirement. *If selected, an initial phone screen w.... (This job is for - job Jobs in VA Fairfax Architect - (in FAIRFAX, VA)) NJATSCU Business Systems Consultant 3 Helpdesk (731445) Create date: 20-Mar-2024 Job Title: NJATSCU Business Systems Consultant 3 Helpdesk / Customer Support (731445) Hybrid start date :03/24/2024 End date :07/20/2024 submission deadline : 3/25/2024 client info : Judiciary Description : Position is Hybrid;.... (This job is for - Business Analyst Jobs in NJ Trenton Consultant - (in Trenton, NJ)) NJATSCU Business Systems Consultant 3 Help Desk (728426) Create date: 02-Feb-2024 Hybrid start date :02/11/2024 End date :03/09/2024 submission deadline :2/7/2024 client info :Judiciary Description : Position is Hybrid; 2 Days Onsite, 3 Days Remote. Project will be extended. EXCELLENT written and verbal c.... (This job is for - Business Analyst Jobs in NJ Trenton Consultant - (in Trenton, NJ)) VDOT System Administrator 4 Colonial Heights, (727985) Create date: 25-Jan-2024 Onsite start date :02/05/2024 End date :06/30/2024 submission deadline : 1/30/2024 client info :VDOT Description : *Local Colonial Heights, VA candidates required *ALL interviews conducted ONSITE *100% ONSITE work *assign.... (This job is for - job Jobs in VA ColonialHeights Administrator - (in Colonial Heights, VA))    Helpdesk Support job openings in GA Jobs List GA DPH - IT Support Specialist 1 (693144) Create date: 14-Sep-2022 Start date :10/03/2022 End Date :06/30/2023 Submission deadline :09/19/2022 Client Info :DPH Description : Applications section is seeking a First Line Support Analyst to support the users of the State Electronic Notifiable Disease Surveillance System (SendSS) and Public Health Information Port.... (This job is for - job Jobs in GA Decatur Specialist - (in Decatur, GA)) (Analyst: Helpdesk Support, MS Office, Customer Service, Bachelors Degree Child Welfare Experienc in Atlanta, GA)

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