MS Office Help Desk Support Microsoft Certifications A+ Certified Hardware Technici   Requirement id 104120 Job title Specialist Job location in ARLINGTON, VA Skills required User Support, MS Office, Windows Environment, Help Desk Support Microsoft Certificatio Open Date 27-Feb-2020 Close Date Job type Not specified Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: User Support, MS Office, Windows Environment, Help Desk Support Microsoft Certificatio Note: Email Submission Note: Remote applicants would not be considered Submission Deadline: 3/11/2020 Start Date: 3/21/2020 End Date: 3/20/2021 Client: Arlington County Government Description: GENERAL SUMMARY: Employees in this classification are typically assigned to a 24/7 call center/help desk environment in the Department of Technology Services. These employees provide technical support on a variety of County-wide infrastructure systems, applications and hardware to County employees, the County Board, and County facilities. Support is provided in response to calls, emails, and walk-in requests and the level of work ranges from entry to journeylevel. Employees receive, analyze, resolve, and appropriately escalate user problems. Employees use their technical knowledge of the Countys infrastructure systems and associated software, analytical and problems solving skills, and interpersonal skills to resolve Tier I (e.g., forgotten passwords, inaccessible files, or print queue problems) and Tier II (e.g., major desktop malfunctions; viral infections; inaccessibility of specific applications) user problems as quickly and efficiently as possible. Employees in this class also assist in planning, administering and implementing enterprise-wide projects such as system migrations or replacements, conduct technical training, and/or provide advice to departmental staff on technology solutions for their business needs. Major Duties: 1. Receives, analyzes, resolves, and/or appropriately escalates problems from users. 2. Provides support to users of existing and newly-installed hardware, operating systems, applications and mobile-based technology. 3. Installs, configures and maintains hardware, applications, and peripherals in support of the Countys business operations and needs. 4. Provides technical support for certain County business activities. 5. Performs administrative duties and provides technical advice related to the operation and maintenance of systems, hardware, and software. MAJOR DUTIES / SPECIFIC TASKS: Receives, analyzes, resolves, and/or appropriately escalates problems from users. 1. Responds to help desk calls, e-mails, and walk-ins; determines nature of problem and identifies solution or refers to appropriate source. 2. Documents calls in call center management system, ensuring appropriate coding and written problem description. 3. Analyzes reported problems through use of remote tools to identify source of problem; consults with staff who have technical expertise in specialized area (e.g. networks, telecommunications, systems engineering) to follow up on problems identified by the user. 4. Assists and/or observes other technicians in the field to learn advanced troubleshooting procedures and to provide timely resolution of wide-scale problems. 5. Monitors system operations to detect user errors or inappropriate use of systems; advises users on more appropriate use or efficient procedures; monitors disk space usage, notifies appropriate staff when action is needed. Provides support to users of existing and newly-installed hardware, operating systems, applications and mobile-based technology. 1. Provides guidance to users on basic and advanced features of operating systems and applications, including Windows, Microsoft Office Suite, OS 365, Adobe products, and Internet Explorer; maintains proficiency in these systems and devices to provide accurate, efficient instructions. 2. Resolves issues related to access, error messages, and configurations for users of custom County applications (e.g. Prism, Onbase/ERMS). 3. Reads technical manuals to become familiar with user instructions; translates information for users; tests new hardware and applications to build familiarity with systems. 4. Troubleshoots i   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 104120 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14),    User Support job openings in other states Jobs List Business Analyst IV - JIRA - Envoy Product Owner Create date: 28-Dec-2023 start date : 01/15/2024 End date :07/15/2024 submission deadline : 12/29/2023 client info : CO CDHS Note: * Position Location: Hybrid Description : As a contractor for the Business Innovation Technology and Se.... (This job is for - Business AnalystIntegration Jobs in CO Denver Analyst - (in Denver, CO)) SOFTWARE ARCHITECT - ADVANCED-11062-1 Create date: 27-Dec-2023 Start date :1/1/2024 Submission deadline : 1/3/2024 Client Info : Department of Administration Note : Q) INTERVIEW PROCESS (phone, video or in-person, how many rounds of i/vs, etc)? A) Initial round of phone interviews with in-person interview preferred before final selection. Descr.... (This job is for - job Jobs in SC COLUMBIA Architect - (in Columbia, SC)) SOFTWARE ARCHITECT - ADVANCED -10740-1 Create date: 13-Feb-2023 Start date :3/6/2023 Submission deadline :2/20/2023 Client Info :Department of Administration Description : --------------------------------------------- SCOPE OF THE PROJECT: Under limited supervision, the employee advises agency management on the most strategic uses of technology to support agency a.... (This job is for - job Jobs in SC COLUMBIA Architect - (in Columbia, SC)) NJDOH Help Desk Coordinator 2 (693735) Create date: 13-Jan-2023 Onsite Start date :02/06/2023 End Date :06/30/2023 Submission deadline :1/17/2023 Client Info :DOH Description : --------------------------------------------- This position is anticipated to renew at the fiscal year, so the dates above will go well beyond the 6/30 end. This.... (This job is for - job Jobs in NJ Ewing Developer - (in Ewing, NJ)) NCDEQ - User Support Analyst II (653275) Create date: 18-Nov-2022 Onsite Start date :11/25/2022 End Date :11/24/2023 Submission deadline :11/28/2022 Client Info :NCDEQ-ITS Description : --------------------------------------------- ***THIS POSITION IS TO WORK ONSITE! The User Support Analyst is a second level resource with specializ.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC))     (Specialist: User Support, MS Office, Windows Environment, Help Desk Support Microsoft Certificatio in ARLINGTON, VA)

Featured Jobs Ability Tester (Jobs in Columbus, Ohio) Acrobat Photoshop - Consultant (Jobs in San Antonio, Texas) - Consultant (Jobs in Waterford, Michigan) ASP.Net LINQ TechLead (Jobs in Des Moines, Iowa) UI/UX JAVA Developer (Jobs in Decatur, Georgia) Team Analyst (Jobs in Richmond, Virginia) Engineer (Jobs in Milwaukee, Wisconsin) Workflow CRM JAVA Developer (Jobs in Raleigh, North Carolina) Implementation Management Consultant (Jobs in Detroit, Michigan) - - Specialist (Jobs in Lansing, Michigan)